Windows Vista cannot find the CD/DVD drive

The problem: my computer does not find my CD/DVD drive, it is not listed in Device Manager as at all CD/DVD drive, it has power because it opens when I press the button, and when I put a CD, it does nothing.

My computer: I have Windows Vista Home Premium, dv6700 Notebook, 32 bit, running on the System Pack 1. (I tried to update to the pack 2 system, but at some point, he is simply decided to AC turns off and when I booted up my laptop, he did a system restore and poof, System Pack 2 was gone, and I never re-installed.)
What I tried: I tried the Fix It program here on Windows, and it has detected a problem (if I remember correctly, but had no trouble for him); I tried deleting the upper and lower filters (which I haven't really found, because the CD/DVD is NOT an option in my device manager); I tried setting my computer back to factory settings completely.
Basically, I'm at a loss to know what to do to try to solve this problem. I don't remember how long this has happened (at the time, that my hard drive does not open even for me to put a CD) and I don't see what program could have caused it as appropriate. The only rider listed is listed under disk drives, and it's WDC WD2500BEVS - 60UST0 ATA Device (I don't know if cela help/questions in all). I do not have a disk; the laptop comes with Windows Vista and if she had a drive anyway, I didn't like this laptop was given to me by my father. I don't know what else to do to try to solve this problem. Someone please help.
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