(Windows Vista) my page of video file realplayer does not open properly: the green bar at the top of the loading screen is not entirely

I didn't have a problem until 2 days ago... I downloaded some new realplayer (flash) video files, but one of them seems to be a MPEG-4 file (.. all the files in my video file realplayer are flash videos)... this curious MPEG-4 file will not be deleted: when I try to send it to the Recycle Bin, he refuses to convert & go... In addition, the page of the video file realplayer full is not load correctly: the green bar at the top of the page never quite fully charged...

.. I'm rather surprised that a file is nothing else than to flash video: my adobe flash player everything usually converted to flash format recognized before on my video page download realplayer... this file MPEG-4 all simply could not be downloaded correctly? Certainly, it does not play in realplayer format (all my other flash videos still play in realplayer, despite not fully loading the page video file of realplayer)

I ran a review of the file Norton: Norton says that the file is new & untrustworthy... but on a more positive note, says that the file did not any suspicious activity...

I did a complete analysis of the system of Norton, a Stopzilla anti-spyware scan & also an analysis of the registry... who say that I am clear... I also tried a system restore (with turned off Norton) who failed twice, so I went back to the last known good configuration using advanced startup... options that make no difference (..) I guess the restoration & configuration options are not going to make a big difference in any way, if these programs do not change or delete your personal files...)

This MPEG-4 file would contain some type of malware unrecognized by Stopzilla or Norton?  Can I download another anti-spyware program and another scanner?

.. or is it simply a coincidence that my video page realplayer will not open properly at the same time?  If it would open, would the file MPEG-4 immediately convert into a flash format & works normally?

Thank you very much... I have tried a similar topic, but couldn't find anything... I would be very grateful for any help or advice you can give... Cheers, Ashley (burnageboy) Manchester, UK

http://service.real.com/RealPlayer/index_music.html

Real Player Suport to the link above.

http://real.custhelp.com/app/answers/list/tabname/TAB0/p/3

Knowledgebase of Real Player.

Any questions on Real Player, try their support.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

You can scan with this program:

In addition to using an anti-virus, as Malware/spyware scan:

http://www.Malwarebytes.org/MBAM.php

Malwarebytes is as its name suggests, a Malware Remover!

Download the free Version from the link above.

Download, install, upgrade and scan once a fortnight...

 

How to use Malwarebytes once it is installed and updated:

1. open Malwarebytes > click the update tab at the top > get the latest updates.

2. on the Scanner tab, make sure that the Perform quick scan option is selected and then click on the Scan button to start scanning your computer

3 MBAM will now start to scan your computer for malware. This process can take some time.

4. when the scan is complete, a message box will appear

5. you must click on the OK button to close the message box and continue the process of Malwareremoval.

6. you will now be at the main scanner screen. At this point, you must click on the button to view the result .

7. a screen showing all of the malware displayed the program that is

8. you must now click remove selection button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When you remove files, MBAM may require a restart in order to eliminate some of them. If it displays a message stating that it needs to restart, please let him do. Once your computer has rebooted, and logged in, please continue with the remaining steps.

9. when MBAM has finished remove the malware, it will open the scan log and display it in Notepad. See the log as desired, and then close the Notepad window.

10. you can now exit the MBAM program.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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