Windows Vista wireless network adapter

My microsoft 6to4 that adapt #2 does not work. This message appears when I double click on it in the Device Manager: this device does not work properly because Windows cannot load the drivers required for this device. (Code 31) How can I fix it?

http://social.technet.Microsoft.com/forums/en/itprovistahardware/thread/3c7de6f8-AFB7-4d90-8D1F-5e170520432e

Read the info above by:

Lionel Chen

Microsoft online community support

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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    Well, here's all the info and desperately, I hope someone can help me.  I spent hours and hours trying to solve this problem.  I'm not a computer expert, so I'm trying to understand it and not doing a very good job.

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    Hello

    Please change the above to remove all that white space, it is difficult to treat. :)

    The version of Vista that you used wasn't probably OEM (from HP) for your computer.

    HP will sell the disc of Windows 7 not expensive since you already own Windows if you need to
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    Check the configuration/settings (BIOS/CMOS) often F2 when you start - make sure that the WiFi is enabled
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    Check with HP drivers for your WiFi.

    Support HP & drivers
    http://welcome.HP.com/country/us/en/support.html

    Contact HP
    http://welcome.HP.com/country/us/en/contact_us.html

    HP forums
    http://h30434.www3.HP.com/PSG/

    If you can't get it working then you can disable it and use an external USB WiFi adapter.

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    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

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  • Windows 8 problem with wireless network adapter

    I had a lot of trouble to stay connected to the internet with my college wireless network on

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    Details about network adapter diagnosis: 
    
    Network adapter Wi-Fi driver information:
    
       Description . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz)
       Manufacturer  . . . . . . . . . : Broadcom
       Provider  . . . . . . . . . . . : Broadcom
       Version   . . . . . . . . . . . : 6.30.59.74
       Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem51.inf
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       Section Name  . . . . . . . . . : BCM1704HMD_NT62
       Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4365&subsys_00161028
       Instance Status Flags . . . . . : 0x180200a
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 71
       Physical Media Type . . . . . . : 9
    
    Diagnostic information (wireless connectivity)
    Details about wireless connectivity diagnosis: 
    
    Information for connection being diagnosed
     Interface GUID: 81887e6c-9ddc-413d-be6a-4465ad36cf87
     Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz)
     Interface type: Native WiFi
    
    Connection incident diagnosed
     Auto Configuration ID: 1
     Connection ID: 1
    
    Connection status summary
     Connection started at: 2015-03-08 14:48:33-522
     Profile match: Success
     Pre-Association: Success
     Association: Success
     Security and Authentication: Success
    
    List of visible access point(s): 7 item(s) total, 7 item(s) displayed
            BSSID       BSS Type PHY    Signal(dB)  Chnl/freq    SSID
    -------------------------------------------------------------------------
    28-8A-1C-FE-CA-80   Infra        -91     1    smcm-guest
    28-8A-1C-FE-0D-80   Infra        -50     1    smcm-guest
    28-8A-1C-FE-0D-82   Infra        -54     1    resnet
    28-8A-1C-FE-B5-C0   Infra        -48     6    smcm-guest
    28-8A-1C-FE-B5-C2   Infra        -47     6    resnet
    28-8A-1C-FE-3F-40   Infra        -91     6    smcm-guest
    28-8A-1C-FE-3F-42   Infra        -88     6    resnet
    
    Connection History
    
     Information for Auto Configuration ID 1
    
      List of visible networks: 2 item(s) total, 2 item(s) displayed
      BSS Type PHY  Security    Signal(RSSI)    Compatible  SSID
      ------------------------------------------------------------------------------
      Infra      No      87  Yes     smcm-guest
      Infra      Yes     87  Yes     resnet
    
      List of preferred networks: 5 item(s)
       Profile: mobilenet
        SSID: mobilenet
        SSID length: 9
        Connection mode: Infra
        Security: No
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028003
       Profile: NETGEAR30
        SSID: NETGEAR30
        SSID length: 9
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028003
       Profile: Yeager Network
        SSID: Yeager Network
        SSID length: 14
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028003
       Profile: resnet
        SSID: resnet
        SSID length: 6
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: Yes
       Profile: smcm-guest
        SSID: smcm-guest
        SSID length: 10
        Connection mode: Infra
        Security: No
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028001
    
     Information for Connection ID 1
     Connection started at: 2015-03-08 14:48:33-522
      Auto Configuration ID: 1
      Profile: resnet
      SSID: resnet
      SSID length: 6
      Connection mode: Infra
      Security: Yes
      Pre-Association and Association
       Connectivity settings provided by hardware manufacturer (IHV): No
       Security settings provided by hardware manufacturer (IHV): No
       Profile matches network requirements: Success
       Pre-association status: Success
       Association status: Success
        Last AP:  28-8a-1c-fe-b5-c2
      Security and Authentication
       Configured security type: WPA2-802.1X
       Configured encryption type: CCMP(AES)
       802.1X protocol: Yes
        Authentication mode: User only
        EAP type: Authentication not started
        Number of 802.1X restarts: 0
        Number of 802.1X failures: 0
        802.1X status: Success
       Key exchange initiated: Yes
        Unicast key received: Yes
        Multicast key received: Yes
       Number of security packets received: 13
       Number of security packets sent: 13
       Security attempt status: Success
     Connectivity
       Packet statistics
        Ndis Rx: 400791
        Ndis Tx: 204956
        Unicast decrypt success: 0
        Multicast decrypt success: 0
        Unicast decrypt failure: 0
        Multicast decrypt failure: 0
        Rx success: 1632
        Rx failure: 846
        Tx success: 240
        Tx failure: 0
        Tx retry: 24
        Tx multiple retry: 12
        Tx max lifetime exceeded: 0
        Tx ACK failure: 60
       Roaming history: 0 item(s)
    
    Diagnostic information (wireless connectivity)
    Details about wireless connectivity diagnosis: 
    
    For complete information about this session see the wireless connectivity information event.
    
    Helper Class: Auto Configuration
     Initialize status: Success
    
    Information for connection being diagnosed
     Interface GUID: 81887e6c-9ddc-413d-be6a-4465ad36cf87
     Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz)
     Interface type: Native WiFi
    
    Result of diagnosis: There may be problem
    
    Diagnostic information (wireless network adapter)
    Details about wireless network adapter diagnosis: 
    
    For complete information about this session see the wireless connectivity information event.
    
    Helper Class: Native WiFi MSM
     Initialize status: Success
    
    Information for connection being diagnosed
     Interface GUID: 81887e6c-9ddc-413d-be6a-4465ad36cf87
     Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz)
     Interface type: Native WiFi
     Profile: resnet
     SSID: resnet
     SSID length: 6
     Connection mode: Infra
     Security: Yes
     Connect even if network is not broadcasting: Yes
    
    Result of diagnosis: There may be problem
    

    Thanks for any help! It happened for about eight months and it's really frustrating.

    Hello

    Check with Dell and Broadcom, their documentation diagnostics online and drivers.
    and ask questions in the forums about known problems. The two Dell driver update, then
    Broadcom if there is more recent.

    Dell support
    http://support.Dell.com/

    Dell support drivers - product manual & warranty Info (left side) - and much more
    http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHS

    Dell forums
    http://en.community.Dell.com/forums/

    Dell PC Diagnostics
    http://www.Dell.com/support/Diagnostics/us/en/19/
    Broadcom - downloads and Customer Support
    http://www.Broadcom.com/support/

    ==============================

    More troubleshooting:

    It is possible that the drivers you use, even if later now available, are not
    100% Windows compatible 8.1. Check with the manufacturer of your system (motherboard support
    Manufacturer of custom systems) and/or the manufacturer of the device. This one, like Intel,
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    -site of the manufacturer on board. And continue to check in with them regularly over the next year.
    Also update the BIOS, drivers from the chipset of low level and major embedded and separate
    device drivers.

    Download your applications and devices in Windows 8.1
    http://Windows.Microsoft.com/en-in/Windows-8/get-apps-devices-working

    =========================================================

    Don't forget to check the updates of the firmware on the router, because who can have a definite effect
    on connections Windows 8.1 same if other OS systems connections are fine.

    Check with support of the manufacturer of the system (motherboard for customized systems manufacturer) and/or
    the manufacturer of real device driver updates. If there is no newer versions re - install the same
    ones. Ask known in their forums (if any) problems.

    ===================================

    General resolution: (after the above if necessary)

    Free Wi - Fi and wireless problems
    http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    Note the use of Win Key + X and Win Key + W (to access control panel, run,
    and settings according to needs). Win + D key calls to the office and use
    Win Key activates / deactivates the desktop and start screen.

    --------------------------------------------------------------

    Control Panel - Network and sharing Center - solve problems

    References to Vista also apply to Windows 7 and Windows 8.

    Your router be guess here, you have successfully updated the firmware a possible
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    Actually try updating your driver and disabling the network logon.

    Control Panel - network - write down of the brand and the model of the Wifi - double click
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    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
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    Download - SAVE - go where you put it - right click – RUN AS ADMIN.

    You can download several at once however restart after the installation of each of them.

    After watching the system Maker you can see the same device manufacturer
    more recent versions. (Those become your fonts of rescue system manufacturer).

    Repeat for network (NIC) card and is a good time to get the other update
    Drivers Windows 8 like updated drivers.

    The adapter in Microsoft Windows 8/8.1 network problems - how to fix? (Do not forget to see
    This section-> update the NIC driver).
    http://Windows.Microsoft.com/en-us/Windows-8/fix-network-adapter-problems

    Drivers and Microsoft - Windows 8/8.1 - material
    http://Windows.Microsoft.com/en-us/Windows/hardware-drivers-help#hardware-drivers-help=Windows-8

    Microsoft Windows 8/8.1 - Why Windows is not find my device?
    http://Windows.Microsoft.com/en-us/Windows-8/why-isn ' t-windows-conclusion-device

    Microsoft Windows 8/8.1 - what happens if a device is not installed correctly
    http://Windows.Microsoft.com/en-us/Windows-8/what-device-isn ' t-installed-correctly
    ------------------------------------------------------

    Make sure you know the details of connection to your wireless router - SSID and password.

    You lose connection when you do and have to redo your logon.

    Control Panel - Network & Sharing Center - set up a new connection or network

    -----------------------------------------------------

    And:

    TechingItEasy - how to join a Wi - Fi network in Windows 8 by MVP Andre Da Costa
    http://techingiteasy.WordPress.com/2012/06/09/how-to-join-a-Wi-Fi-network-in-Windows-8/

    Microsoft - Windows 8/8.1 - Web & Networking
    http://Windows.Microsoft.com/en-us/Windows/Web-networking-help#V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1&Web-networking-help=Windows-8

    Microsoft - Windows 8/8.1 - Wi - Fi & Networking
    http://Windows.Microsoft.com/en-us/Windows-8/WiFi-networking#1TC=T1

    -----------------------------------------------------

    Microsoft - Windows 7 - Why is my Internet connection so slow? (applies to Windows 8)
    http://Windows.Microsoft.com/en-us/Windows7/why-is-my-Internet-connection-so-slow

    Microsoft - Windows 8/8.1 - wired and wireless in Windows problems
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    I hope this helps.

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    Alboury,
    It seems at this point that your wireless network adapter has a hardware problem.  Check out this troubleshooting guide step by step on the HP Pavilion support web site.  If you can't get your active wireless card, you will need to contact HP or repair HP authorized repair for hardware Center.

    http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c00813382&LC=en&DLC=&cc=us&product=3619365&rule=5493&lang=#WLANStatus

    Let us know if we can provide assistance.

    Thank you
    Gloria
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

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