Windows will not work stopped... it crashes with just a mouse pointer and the blue screen.

Windows will not be stopped.  Laptop crashes with blue screen and a mouse pointer.  This laptop has XP Professional SP3.

Look in the event log to see if any errors are recorded.  Install the Service Profile Hive Cleanup (UPHClean) Microsoft and see if things improve.  See here for more information:

You experience disconnection problems on a computer based on Windows XP, Windows Server 2003 - based, Windows 2000 or Windows NT 4.0-based:

http://support.Microsoft.com/kb/837115

John

Tags: Windows

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