Windows xp has not updated for two months and will not open internet explore.

Remember - this is a public forum so never post private information such as numbers of mail or telephone!

Ideas: who can I cotact to solve this problem?

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem
Windows XP Edition with Service Pack _ _, _ - bit?
(Fill in the blanks).
 
Antivirus solution that you use now and all the others that have already been installed on the system to your knowledge (including trial versions)?
 
Why you waited two months?  What you have tried in these two months?
 
I'm guessing that you have Firefox or an alternative browser?
 
Assuming Windows XP with Service Pack 2 or higher * and * 32-bit...
 
Please check * exactly * what you have:
 
AutoScan--> RUN (no 'RUN', press the Windows_Key + R at the same time)--> type:
winver
--> Click OK.
 
This will give you (top photo) the full name of the operating system.
This will give you (in the text) the Service Pack you have installed.
 
How to determine whether a computer is running a 32-bit version or 64-bit
version of the Windows operating system
http://support.Microsoft.com/kb/827218
 
Please post your results here in response to this message.
 
If you have Windows XP (any edition) 32-bit at least SP2 already installed (SP3 is preferable) and then continue on after the posting of the above requested information...

 
Restart, and then log on as a user with administrative privileges.

Difficulty your file or registry permissions...

Ignore the title and follow the subsection under
"Advanced Troubleshooting", titled,
"Method 1: reset the registry and the file permissions.
http://support.Microsoft.com/kb/949377
* will take time
* Skip the last step (6) - you * should * have SP3 now.

But if you do not, we are not only fixing right now.

You may see errors go even if you watch, count upwards.  NO.
worries at the moment.

Restart, and then log on as a user with administrative privileges.
 
Download, install, execute, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.SUPERAntiSpyware.com/

Restart, and then log on as an administrative user.

Download, install, execute, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.Malwarebytes.com/

Restart, and then log on as an administrative user.

Download and run the MSRT tool manually:
http://www.Microsoft.com/security/malwareremove/default.mspx

You find nothing, you will only find cookies, you may think that it is a
waste of time - but if do you these things and report back here with what you
/ don't think you do all that - you add more parts to
the puzzle and all of the picture just may become clearer and your
problem solved.

Restart, and then log on as an administrative user.

Download/install the latest program Windows installation (for your operating system):
(Windows XP 32-bit: WindowsXP-KB942288-v3 - x 86 .exe)
http://www.Microsoft.com/downloads/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Restart, and then log on as an administrative user.

Download the latest version of Windows Update (x 86) agent here:
http://go.Microsoft.com/fwlink/?LinkId=91237
... and save it to the root of your drive C:\.  After you have saved in the
root of the C:\ drive, follow these steps:

Close all Internet Explorer Windows and other applications.

AutoScan--> RUN and type:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select 'run.) --> Click on NEXT--> select 'I agree' and click
THEN--> when it completed the installation, click "Finish"...

Restart, and then log on as an administrative user.

Visit this web page:

How to reset the Windows Update components?
http://support.Microsoft.com/kb/971058

... and click on the "Microsoft Fix it."  When asked, select "RUN."
both times.  Check the box "I agree" and click "next".  Select the check box
to "Run the aggressive options (not recommended)" and click "next".  Let
He finish and follow the instructions until it does.  Close/exit and
reset when it is.

 
You should now perform a full CHKDSK on your system drive (C :)...)

How to scan your disks for errors
http://support.Microsoft.com/kb/315265
* will take time and a reboot

You should now perform a full defragmentation on your system drive (C :)...)

How to defragment your hard drives
http://support.Microsoft.com/kb/314848
* will take time

Reboot again.
Log in as a user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to make a
CUSTOM scan...

Whenever you are about to click on something in these pages - web
first of all, press on and hold down the CTRL key while you click on it.  You can
release the CTRL key after clicking on each time.

Once the scan is complete, select that ONLY updates of high priority
(deselect all others) and install it.

Reboot again.

If it worked - try the web page - selection not more than 3-5 a
time.  Reboot as needed.

The optional software updates are generally safe - although I recommend
against the 'Windows Search' one and all of the "Office Live" those or
"Windows Live" which for the moment.  I would like to avoid completely the
Optional hardware updates.

Seriously - do these things.  It's like antibiotics - do not skip a single
step, don't leave because you think it will be ok now - review
until the end, until you have done all given in the order shown.  If
you have a problem with a step to ask and let someone here, you get
Thanks to this step.  If you do not understand how to bring one back
and ask here on this step and let someone guide you through it.

Then - actually - that everyone here knows if it worked for you - or if
you have more questions.


--
Martin Stanley
MS - MVP
--
How to ask Questions the Smart way
http://www.CatB.org/~ESR/FAQs/smart-questions.html

Tags: Windows

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