Windows XP on my laptop will not stop from the start menu.

It goes to the screen that says Windows stops, but he never does.

Hello

 
1. do you get an error message/code?
2. don't you make changes to the computer before the show?
3. which antivirus program is installed on the computer?
 
This problem can occur if a third-party program or application prevents the computer to shut down.
 
I suggest for the link and follow the steps in the article:
 
You cannot log off, restart or shut down your Windows XP-based computer
-Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
-ATTENTION: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
 
In addition, the link and follow the steps in advanced troubleshooting.
 
Your computer stops responding when you try to shut down in Windows XP
http://support.Microsoft.com/kb/313290#top
-Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.
-Note: Changing the BIOS / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.
-Note: Important: when running chkdsk on the drive hard if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data may be lost.
 
Hope this solves the problem. If the problem persists, you can write to us and we will be happy to help you further.

Tags: Windows

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