Windows XP will not stop with service pack 3

Several months ago I installed service pack 3 for Windows XP.  From as soon as possible, the system would block when I'm going to stop it.  The only cure (for a novice like me) was to put the computer manually.  Sometimes, maybe once every 15 - 20 times, the system shuts down normally.

I lived with it, but it's very boring, so I went to remove the program from the service pack 3 today, and the system does not allow deletion.  So my question is:
1. is there a way for me to solve this problem when windows will not be stopped?  , or,
2. is there a way for me to remove service pack 3?

Thanks for your help!

At some point, this computer had McAfee and Norton.

The foregoing notwithstanding, Norton and McAfee applications are notorious for not to uninstall (or upgraded) themselves. "Leftovers" can be the cause of your problems:

1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

1B. download the tool McAfee Consumer Product Removal, save it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. double-click on the file that you saved in # 1 a above, to run the utility. DO TAP not your keyboard until the race ends, then restart.

4. close all open applications (that is, anything with an icon on the taskbar).

5. double-click on the file that you saved in # 1 b above to run the utility. DO TAP not your keyboard until the race ends, then reboot once again.

=> Did you get SP3 installed again and is the computer fully patched to Windows Update (including the most recent update root certificates)?

Extended support for WinXP SP2 ends July 10, 2010. After this date, the computers running under that WinXP SP2 will NOT be offered for additional updates of critical security, automatic updates do not work, and site Web Windows Update won't be available until SP3 is installed.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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