Wired Internet access problem
Sorry for the long post, but I want to give you all the information possible to help me.
I play for my father guy remote tech support, but my credentials in the field of networking are rather weak, so I need help.
My father recently interrupted an update of Windows on his laptop computer. (He thought the computer was off, but instead the screen had just blanked, and when he thought he was turning on the computer, it is in fact the computer off during the update).
Since this event, his cell phone was not able to connect to the internet with a wired or wireless connection.
When it is connected directly to the DSL modem and it brings up the internet browser, it get an error "cannot display web page". In response to the offer of the IE to diagnose the connection problem, he diagnosed the problem and it is usually said that it only is not an IP address. Another time, he suggested that he 'cycle' his modem and router.
It would be the right information to take at face value except... the wired connection was taken directly from his desktop... that connects successfully to the internet. For example, it can surf the internet from her desktop computer, but when he takes the ethernet cable from the desktop computer and plug it on the laptop, it cannot access the internet.
So - at least seems to me-there is really no problem with the modem or the ISP he uses (the modem is an ACTIONTEC, which also has wireless capability).
I think that there is a problem with his laptop, perhaps with network components. Maybe they need to be replaced? But I'm not an expert and I do not know how to try this.
I asked him to do an IPCONFIG/all in a command window, and it is (approximately) that he comes back (he read the results for me on the phone):
Windows IP configuration
Name of the host...: MY_LAPTOP
Primary Dns suffix...:
Node... type: hybrid
Active... IP routing: Yes
Active... proxy WINS: No.
Ethernet wireless network adapter:
The connection-specific DNS suffix. :
... Description: Intel® wireless Wifi Link 4965AGN
Physical address.... : 00-1F-3B-30-55-91
DHCP active...: No.
... The IP address: 192.168.0.1
... Subnet mask: 255.255.255.0.
... Default gateway. :
Ethernet card: Local 2 network connection
The connection-specific DNS suffix. :
... Description: Broadcom 440 x 10/100 Integrated Controller
Physical address.... : 00-1D-09-D8-2E-CE
DHCP active...: Yes
Autoconfiguration enabled yes
Autoconfiguration IP 169.254.226.11
... Subnet mask: 255.255.255.0.
... Default gateway. :
Looks like he gets an IP address... so what could be the problem?
Can someone help me fix his laptop computer connection, either by telling me how to reinstall the network components or even helping me diagnose the connection problem?
My father lives miles away from me, if it's a little hard to do it remotely.
Thanks for any help.
Problems caused by a Windows Update break are probably better asked in the Windows Update forum, but I can suggest a few things, account required to the information you provided.
Error messages are received? If so, give them in its entirety, without paraphrasing.
Check the event viewer (start > run > eventvwr > OK) for the recent error messages (no need to go far back in time). Double-click any line in the observer of events that shows and error to open the 'Properties' window for more details
Event Viewer messages can be copied to the Clipboard (and then pasted into a response by email or forum) by clicking on the copy icon (below arrows up/down) on the property page.
What version of Windows (right click on my computer > properties)?
According to the reported data, the computer seems to have a wireless connection with success, but the lack of a default gateway is suspect, as is the 'no' beside "DHCP enabled". I suspect, as Saurabh Joshi apparently already done, that the wireless card has been configured manually (for example, a static IP address). In any case, you don't even mention the existence of a wireless network.
Information for the Ethernet (wired) connection certainly shows a failure to get an IP address from the router.
Try to deal with network problems 3rd hand is really shooting in the dark, but while you wait for an answer on the forum of Windows Update, the following steps should not hurt and may in fact make things.
1 reset TCP/IP (see http://support.microsoft.com/kb/299357)
Open a command prompt window (start > run > cmd > OK)
In the black command prompt window, type the following line and press enter
netsh int ip reset c:\resetlog.txt
Then close the command prompt window
2 reset Winsock (see http://support.microsoft.com/kb/811259)
Open a command prompt window (start > run > cmd > OK)
In the black command prompt window, type the following line and press enter
netsh winsock reset
Then close the command prompt window
3. restart the computer and see if connection has changed.
You can also check the network by Hans - Georg Michna MVP MS Windows problem solver: http://winhlp.com/wxnet.htm you'll probably fill on your computer with your father on the phone in front of his computer.
HelloI have some problems with the computer at the laboratory of computer science at the school.I had fixed the elimination of the problems of the range with starting pc mode vga but how to solve this problem, so it can boot normally without pressing f8?After that I had signed, I can't access the internet even if the parameters are normal and the other computers connect to the internet.Please fix this!
1 did you do changes on the computer before the show?
2. What is the full error message that you receive on out of range problems?
See the site:
Windows wireless and wired network connection problems
Run the fixit in normal mode and check.
Check if the problem persists in safe mode with network. If the problem does not persist in SafeMode with network check if the problem persists in the boot.
Step 1: Safe Mode with networking
Networking in safe mode starts Windows with a limited set of files and drivers. Startup programs do not work in safe mode, and only the basic drivers needed to start Windows are installed.
See the site:
To start the computer in safe mode
Step 2: Clean boot
How to configure Windows XP to start in a "clean boot" State
Note: To set the computer back to start normally, use the procedure How to configure Windows to use a Normal startup state in the same page.
Note: If in case you are connected through a wireless connection and then when you start the System Configuration utility to perform the clean boot, click Startup and Services tab one time and check see topic wireless are turned on (Enabled).
I don't know it is purely a problem of Vista, but the tech at my IP guy thought so. I'd appreciate any help that anyone can give!
Details: HP Pavilion, Windows Vista, by modem cable (not wireless).
Last week, my IP had a power outage in my area. My internet has completely disappeared for a few hours. When he returned, my internet connection was not quite right. I had access to some web sites, but not others. Some web sites would only partially (ie. text but no pictures). It's true that I used Internet Explorer or Safari. In addition, AOL Instant Messenger would work not (connection failed).
I contacted the technical support of my IP the next day. A high level (supposedly) tech guy helped me for several hours. He had me doing many tests, including completely un-installing my anti-virus (Norton) to see if that would help. No change.
He sends a new modem for me the next day to see if that was the problem. The modem works fine, but it did not help. (The guy who tested my line on his laptop computer. He had full internet access. "I was still unable to connect to several websites, or PURPOSE, same as before).
After that, the tech guy refused to help me no more. He said that he was strictly a PC problem. I agree that there must be something wrong with my PC, no doubt with Vista, although all the problems began immediately after the failure (and everything was fine before this).
I would really like to understand this problem, so any help would be GREATLY appreciated. Thank you.
I want to thank all of you for your help. For some strange reason, everything returned to normal yesterday, without changing me anything on my PC. I don't know how this could happen, others that it really was a problem with my provider, and something got zero to their end somehow. Yes, which is not supposed to, but nothing about it makes no sense either.
Anyway, thanks again for the help.
I have several devices connected to via my router to the internet including the PC (running Windows 7) a sky box, X Box and several wireless devices. In the last months, when I turn on the PC it other devices cannot use the internet. At first, I thought that maybe spyware so I ran full scan with McAfee who find nothing and him uninstalled and I tried Microsoft Security Essentials and it identified no problems either. I have the sky box and Xbox connected via a domestic, but it works well for a few years now. Suggestions as to what could be the cause? It may have started after a Windows automatic update is it possible?
The updates have been installed prior to this problem? What is the status of the updates?
I suggest you update drivers for wireless devices by visiting the manufacturer's website and check if it works:
Updated a hardware driver that is not working properly
Please post back with the State of the question so that we can help you further.
Hello everyone, I'm new to the forum and just bought my first Blackberry, it's the 8120 pearl on the Orange uk network. I had the phone for a week now and just can't go on the internet when I try to access, say Yahoo, this message came "this is a Wi - Fi service. Please make sure that your device is equipped with a Wi - Fi enabled and try again". My question is is this Wi - Fi phone only, or can I connect through the old way like I used to do on the Nokia? I hope someone can help, thanks Mark.
Yes, I think that's exactly what I mentioned above.
I have problems to connect to internet on my desktop Gateway FX6831. It worked fine one day, but I turned on my PC, the other for that icon connection read continuous «ID...» No Internet access. «When you view the network information window, the intermediary between the PC and the internet just reads «Identify...» "and shows an X between it and the icon 'Internet '. It's hard, connected to a router that is connected to the modem. My phone and laptop PC connect perfectly to the internet through the same router and the modem. My PC has an Intel 82578DC Gigabit network adapter.
Some of the fixes I've tried without success:
-Download (via my laptop) and install the latest drivers from the gateway network adapter
-Solve the problem via Windows
-Reset my modem (several times)
-Hard wiring the PC directly to the modem
-Reset my IP address via the command ipconfig at the command prompt
I'm sure I tried other things too, but I can't think of them right now. Help, please!
I had the same problem and it was my pc down for 3 days and the fix was simple. I think a virus/bad windows update has caused, but not sure. All you have to do is run a system restore to a date of probably about a week before it happened. Mine took place on 18/12/11 and I ran an update 16/12/11 is not working so I chose a previous restore point that was 10/12/11 and it fixed my problem "identify no access to the network. It is very important for situations like this to have System Restore enabled, so I'll give you a link to how to do if your cannot restore to a previous point it being disabled.
in windows 7, select:
start or windows logo
right click on computer and select Properties, low tab
upper left corner select "system protection".
then select Configure (it must be on the system protection tab if it isn't already)
and check the restore settings and previous versions of files, and then press on apply.
hope this helps guys
I have covered a lot of discussions on this issue and have tried all the fixes I found relating to this issue but did not have a chance to find a solution to my problem. I apologize if this is a repeat post, but as I said, none of the questions I found helped.
I have 2 laptops (windows 7), 2 xbox 360 s, and smart phones that will all connect to my internet connection with a problem and run great.
However, I recently bought a PC oriented for the game, and I got this error because I got it.
I am able to connect to the Internet. Google has always works as Youtube, but youtube videos will stop eventually buffering until I have restart the browser. Most of the games that I play online will launch and play very well in the beginning, but then they lose the internet connection and not return it until I have close the game and restart it, then it works very well for 5 minutes for an hour, but ends by loses connection again until I got close the game and start it again... However, when games lose connection if I Alt + Tab back on the desktop I'm always connected to the internet and can run my internet browser to always connect to google or youtube... Other sites are also affected (Netflix, Microsoft, Outlook, contraction, etc. all will simply keep the load and eventually tell me 'the site takes long to answer').
I tried the update of Device Manager, but it says it cannot find the updates for the server to access Internet with yellow Triangle /!
In the currency manager
"The drivers for this device are not installed (Code 28)
To find a driver for this device, click Update driver. »
When I click on "put updated pilot."
"Windows was unable to install your Internet access server .
Windows found driver software for your device.
If you know the manufacturer of your device, you can visit their website and check the support section for driver software. »
However after visiting the Linksys website, the only thing close to that I found was to update the firmware, which I did, but was still does not solve the problem, and I can't seem to find everything related to the Internet Access Service.
I then tried calling Linksys (router Linksys E1200 series), who directed, I call my ISP, which then make sure that my drivers are up to date.
At the beginning I was not able to check for an update for access to the Internet Server (all have been 'grayed out' and unclickable). However after clicking on "Devices and printers" under the start menu, right click router
I tried also to open the command prompt
I did the "Winsock" fix according to the instructions and an IP reset via the command prompt, always with no success.
I spent about the last 48 hours trying to get this update with no luck, I finally met a thread with a post that seems to fix the problem for Vista, but I need the version of Windows 7 which has not been registered. A member of the community had provided a link to download the driver I can't find for the life of me.
I'm typing this from my laptop (not the PC having problems) and it internet runs fine on this legacy without problems as are all other currencies clung to the same internet connection. The PC in question is the only one that is connected to the router, all the rest are wireless and work very well. (No wireless in the PC with the question card) If I wired my laptop (with the same Ethernet cable that runs on the PC with the questions) my laptop connects to the internet and always runs very well.
Any help would be greatly appreciated.
Thanks for posting your question on the forum of the Microsoft community.
I would like to know some information about the problem so that we can help you better.
1. What is your default browser?
2. What is the brand and model of your computer?
I appreciate your efforts to resolve the issue.
I would suggest trying the following methods and check if it helps.
If you are using Internet explorer as default browser, then please use the suggestions provided in this Microsoft Knowledge base article and check.
Internet Explorer does not start or stops responding
Reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings. Reset Internet Explorer is not reversible, and all the previous settings are lost after reset.
The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
Also, please use method 2.
I also suggest you try the steps in this Microsoft support article and check.
Automatically get recommended drivers and updates for your hardware
I hope this information helps.
Please let us know if you need more help.
Just installed Windows XP Home edition on my Equium A100-027 (PSAAQ) Vista didn't like. Now I'm having problems with Internet access. Should what drivers I download and how to install?
I suggest you to check the site toshiba driver
You can search your machine and download the wlan drivers. If you don t know that you you just all download and install ´em, one of the drivers SHOULD work. ;)
problem with the yellow triangle without preventing Internet access.in across the network!
all PC go to the internet through TMG and some computers work very well and most of the computers triangle shows yellow and always go online, but the connection it needs to slow down, I do everything from restarting all switches and install new TMG and always exist and place on another line to outside the firewall problem disappear?
What can I do :(
I advise you to follow the link below for Tech Net where your social networking question will be answered by IT pros.
You can post/search here
hope this helps,
network adapter AutoDetect failsHello:
I installed in my laptop XP - SP3 PersonalFirewall of Privacyware and I have this problem: when restarting, always internet access isn't available (WiFi/LAN).
Using the command ipconfig, I found that these cards are not detected. (Although without wireless/LAN icons do not display the modem connection). Also, if I go into Device Manager, I see network cards. BUT if I select "research material changes", then the other adapters will appear (those of Privacyware) and internet connection is reset and it will work then. I wonder why windows does not detect this kind of cards automatically when I start it.
This problem occurs only in my laptop - I installed the project Feederwatch on a laptop another XP and it worked, so Privacyware cannot provide a solution, since seems a very specific problem.
Thanks for any idea!
Seems that the solution was:
1 - Open Device manager and view the hidden devices.
2. then go into not connectable & play devices and manually delete all the remainers network software & security uninstalled (process antivirus, firewall, monitor).
3. several reboots were required in order to know if the garbage problem has been removed.
Original title: problem with Internet connection sharing
my laptop running on Windows Vista Home Premium SP2 (this one has access to the internet by using the dial-up modem and will to act as a sharer of internet connection or as a host) and the client computer runs on Windows 7 Starterin a first step, I try internet connection sharing, I've set up an ad hoc network and I just changed my setting modem dial-up on the sharing tab, of course what I change, it of 'Allow an other network users to connect through this computer internet connection' and choose the on Home Networking connection wireless network connection , then my mobile client to connect to a special that I created and portable client connected to the internet via ICSthen the problem came when I restart my laptop. When I tried to use ICS once again, my customer laptop really takes a long time to connect, he continues saying 'identification' side host and client. and after that "identify" is complete, it says ad - hoc connection, I create has "no network".so, I'm a person answer in this forum' Obtain an IP address automatically is the wrong setting on the Ethernet connection. " To return to the sharing tab and unshare the wireless connection. Close all windows network, and then open them and re - share the wireless connection. Who must configure IPv4 for the Ethernet connection properties for:
IP address: 192.168.0.1
Subnet mask: 255.255.255.0
Default gateway: no
"DNS server: none.I put this on my laptop of the host, and and I put the IP address on my laptop customer in 192.168.0.2 with the same default gateway as my portable computer host IPand made some progress in this case, when I try to connect host and the client is no longer to 'identify' phase, immediately connected laptop both but my mobile client can not connect to the internet and displays "No Internet access" on the ad hoc network, I have create
I tried a lot of things but always completed my mobile client can not connect to the internet and displays the message "no Internet access.What makes me confuse is first, I try to share the internet connection everything works like a charm, I set up an ad hoc network, and then change the setting on my modem dial-up so he can share the internet connection, and voila, computer laptop client connected to the internet. I change even not all IP settingsBut why after I restart my PC, this problem comes...someone knows how to help me with this problem?
You can try the similar thread to the next with a possible solution:
Also for reference:
I can't connect to the internet after installing Windows 7 64 bit. I can see the router wireless/network from my computer, but it has sometimes limited connectivity or it says connected but no internet access. I used Windows diagnostic tools to try to fix it but it does not work, and my router connects without a doubt to the internet such that I now use on a portable computer that is on the same network. I would like to know if anyone else has this problem and if they fixed. I tried to change the physical address of the connection to the local network, but it didn't work, I guess because I connect via radio and no cable, and I heard similar stories on other forums that this can be a problem more common I suspect. Thanks in advance for your answer, and all the details you need I'll try my best to provide.
OK I finally got to work, all we needed was for me to download the latest drivers (Realtek 8185 wireless card) off-site and install in compatibility mode, and then he worked all of a sudden. I hope this will help someone suffering from a similar problem!
I have a Toshiba Satellite C850 performer windows 8 64-bit, and it was working fine, suddenly the wifi doesn't connect now and said internet access, when I press on troubleshoot it says "wifi is not a valid IP configuration", and also tried to connect through a LAN cable, it does not either, but other laptops and mobile phones perfectly connects to the network It happened after I installed Skype. !!! I know it's a coincidence, but thought I should say...
I tried to disable the two network adapters, forget network then connection, tried to remove the 'Hello' in the firewall, but I was not even have Hello... I'm going crazy with her...
I tried to disable the firewall, anti-virus uninstall, I got avast, I tried to disable IPv6.
tried these commands cmd
netsh winsock reset catalog
netsh int ip reset reset.log hit
«"«reset the interface...»»» Ok!
"something that I don't remember now" reset OK!
Access is denied
«' There is no user specified parameters to be re-armed»»»
Although I chose command prompt (admin)...
It was the result
Although I was connected at this time...
Tried another router wifi at home with my brother, with no other connected devices but this win8 one, didn't work either...
Tried to boot into "Safe Mode with network" no longer works...
I tried to uninstall the driver and install the last, also did not work,
I also disabled the (avast NDSI firewall driver) and the (avast firewall driver), didn't work...
This is the screenshot of the ipconfig/all command
I tried to take the IP address and the subnet mask and default gateway and DNS servers, since a working laptop and enter manually on this laptop from win8 but did not work, but now there is no 'limited access and no yellow triangle', but still no internet connectivity...
Here are a few screenshots:
My network is the first...
and ALL this applies for WiFi AND cable LAN, and also I tried to connect my Samsung galaxy phone and tried 3 G connect via it's also did not work, but it used to work before the problem
Please contact Microsoft Community.
We appreciate your efforts and the provision of information in detail about the issue. As you have already tried some troubleshooting and your computer still does not connect to the internet. I suggest you to consult the article below and check if it helps.
How to refresh, reset or restore your PC;
Warning: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.
Important: refer to the section "restore your PC to an earlier point in time."
Note: Try to restore your system to an earlier date when everything worked correctly.
Meet us, then we can help you further.
Hello, guys. I week ago I had a Pavilion dv4 (dv4t - 4100) with Intel 802.11b/g/n WLAN. He connected nicely to my router when tonight, he began to show "no internet access", even if the computer recognizes the router and says the signal is at 99%. I guess that a link in the process of WiFi connection was broken at a given moment. It happened between creating a new user account and maybe installing Safari browser. I'm not sure. Or it could be hardware, but nothing shows up in the analysis of troubleshooting or in Device Manager.
To the HP Support Assistant, shows as follows:
Microsoft Virtual WiFi Miniport Adapter connected #2-non
Microsoft Virtual WiFi Miniport adapt - not connected
Intel(r) WiFi Link 1000 BGN - wireless network connection
Atheros AR851 PCI-e Gigabit Ethernet (NDIS 6.20) controller - not connected
The HP network audit, indicates the network in my local router information, internet IP address: not available.
I'm really confused, because I can not deal with same software that manages my WiFi connections. I found "Intel My WiFi Technology", also "HP Connection Manager" and especially WiFi connections to the taskbar. Then, we should I use and set?
My questions are:
(A) if I was using internet without opening 'Intel My WiFi Technology' and 'HP Connection Manager. Do I really need these software? Why are they in my book and why should I activate them?
(B) if it is important to use one of these programs mentioned above, or both, why and how should I use if I connect to the internet without problem before? And it will restore my internet connection?
(C) what WLAN module I have? It is said in my order Intel 802.11b/g/n WLAN. It is said in the HP Support Assistant Intel(r) WiFi Link 1000 BGN. Are they the same?
(D) after identification of my WLAN module, where can I find a driver for it? Because one of them must not be found anywhere. I am in my second built-by-me-bench and I never had trouble to find a drive. For some reason these names I have mentioned do not exist in the list of drivers to Intel. I tried the HP site, but it's too complicated and it seems do not have this key WLAN.
(E) at the end, how is the best way to connect to the internet and how do I configure my phone for a first and fast connection? Or I have to do anything and I just need to fix something to go back to where it was before, when I was using internet without problem and in a simple way?
Summarize: I'd love to see a feature more late who says: "connecting dock", where all possible means of connection, WiFi and cable, can be defined in a single window, with simple and clear tutorials.
Moreover, I like the laptop. Well done, cute, smooth and not full of blotware. I also loved access to all material, simple as a click of the fingers. This will be very handy when I replace the HD for one SSD and mix in a Blu - Ray player. But is a pain.
Well, I really, really appreciate all responses.
See you soon,.
It's the software antivirus (Avast). For some reason when I created the new account, the Avast did not load the new settings and blocked the internet (don't ask me how).
I uninstalled and tried to establish a connection and I got the same 'no internet connection' icon, but when I tried to open Safari the network is is behaved as if was the first time that I accessed internet. A WiFi window pops up, which I closed, and the internet connection has been restored. Now I'm going to reinstall Avast from scratch.
I use router WRT160n.
I used the access restriction to restrict internet access for 12-05:30 every day.
during 12-05:30 every day, when I use my laptop to access the internet by wifi, the site is blocked, and internet access is limited. This works correctly.
However, when I connect the lan from my laptop to the router and try to access the internet, I can browse the site normally. I can browse google, yahoo and all Web sites. in this case, the access restriction cannot funciton properly.
My question is:
Why restricting access can work when I use the lan cable to connect to the router?
How do I fix this so that the router can block all access to the internet, even when I use the lan cable to connect to the router?
Thanks for your help!
If you are using an ethernet cable, your computer uses a different MAC address and a different IP address on your local network. Basically, for the router, it looks like a completely different computer. You need to add the IP address or a MAC address restriction policy.
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