Wireless keyboard Apple ceased to connect to the Windows 7 laptop

I bought an Apple Wireless Keyboard 3 months ago and it works perfectly with my Windows 7 laptop until today - to halfway through editing a word document, it stopped working and my laptop makes the sound as a USB is plugged or removed.

While I tried to remove the device and add it again. Several times. No luck. Then I deleted the device, rebooted the computer and re-added. Still no luck. Whenever I added, it brings to the top of the screen to enter the pairing code and that everything goes well and it appears in the printers and devices window. But it is grayed out, as if it was there but not there.

I tried new batteries, but it made no difference. The keyboard still works perfectly with my iPad.

When I turn on the keyboard, it displays a green light that blinks twice then pause then blinks twice again on repeat (according to the Apple Support Online, it's the device is detectable signal).

I've also updated all Bluetooth drivers on the laptop, but displayed as up to date.

Of course, Apple in charge cannot help me, and phone support from Microsoft could not be.

Any suggestions? :)

Hello

Maybe there is an updated driver for the keyboard which caused the stoppage of work,

If you go to the start menu and type "devmgmt.msc" into the search bar, it will bring you to the Device Manager.

Look for the device in the list, it must be under keyboards, but because it seems to not be recognized, it can be in the tab of the unknown devices.

If you cannot find the device, right click and select Properties, then go to the driver tab.

From there, you can try to roll back the driver if this option is available, or update the driver to see if you can get a working one.

Another thing to do in Device Manager is to click with the right button on the computer on top of the list, then choose the "Scan for hardware changes" and there may be for the device as well.

Tags: Windows

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