Wireless Laser Mouse 5000 model 1387

Just bought the Microsoft Wireless Desktop 3000 with the mouse model 1387.  Keyboard seems to work very well.  It's the mouse.  Sometimes it is smooth as silk, yet most of the time it's jerky in motion; hesitate; or just moves very slowly.  The dongle is about 2 feet away.  I just downloaded the latest version of IntelliPoint (8) and still the same problem. Can I make before returning to the title of the warranty period?

Hi McMar

Method 1:

You can refer to the link below and make sure you have the latest version of the software installed-

You can also view the Microsoft article provided below and check if the steps to help you.


Method 2:

If the problem persists then you can try to contact the Microsoft replacement and check if they can help you further -



I hope this helps.

Tags: Windows

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