Wireless network not always connects successfully on HP ENVY 5644

Just bought a new HP ENVY 5644 device to replace an existing of my HP Photosmart C4380. The new device for the first time and ran through the initial configuration using the built-in touch screen. Everything seemed to be going easily and smoothly, without any error and even connected to my home wireless network on the first attempt.

I then tested the printing and scanning of the characteristics, which each provided extremely pleasant results and good performances on the wireless network.

Unfortunately, this is where my story ends happy and boredom begins!

After initially set up the device in a temporary location, I've properly turned off to transfer it to its final resting position. Even if it were in another room of the House, it was actually closer to the router of network wireless itself. In reality, we are talking about a very significant distance that the 2 rooms are in fact back to back each. So, now with her in her new role and connected to a power outlet, I turned on the device once more. The powers of the unit upwards and the blue light that indicates the status of the wireless connection, continually flashes blue rather than a blue fixed solid. Blinking blue indicates that the device is unable to establish a wireless network connection. If I use the touch screen to investigate the matter, I think there seems to be an authentication problem and the details of the message are bad password (WPA) wireless entered.

Why has this happened? Nothing has changed, everything that I've done is not move the printer in another room!

Believing that the touch screen tells me, I decided to run the Wireless Setup Wizard once more to confirm the wireless network settings. As expected, he manages to find my home wireless network without any problems and then requests the password key has been entered. I go so it correctly and press on apply. It is at this time that the device tries to connect to the network, that unfortunately crashes, return the above error message. However, I know that I entered the password correctly, in fact, there is an option to display the password that you entered before attempting the connection, which, while they inspected, confirms that the password that I entered is good!

Then why does it not connect?

I tried to turn on the wireless feature, turn off several times via the touch screen interface, but this has not solved the problem. The only way to get the connection Wireless online is to keep turning on the unit, switch off again until the wireless light solid blue. Without apparent reason, wireless seems to have a mind of its own, only connected to my wireless network when she wants to!

I have no problems with many other wireless network devices I have in my house, from several manufacturers and even located in other parts of the House. I know that my wireless network is good and I know that my password wireless like the back of my own hand, so there is no chance of which is incorrect. It is purely a problem for the HP ENVY 5644 itself, device which can be confirmed by the fact that if I turn it on and turn it on again, it could decide to establish a successful connection even if I have nothing to its own network configuration, or my own configuration of wireless itself.

Ask yourself whether or not it might be of some obscure incompatibility between my wireless router and the HP ENVY 5644, I tested the unit with another router to spare than I, who was also from another manufacturer but unfortunately the result is the same, the HP ENVY 5644 connected only when he wanted and would establish only the network connection Wireless when switching on the device. If the connection fails, it will never connect to the network unless you turn off and turn it back on, which may require even been attempted several times before success. Once connected, it seems to stay connected and then works really well.

This behavior is not acceptable and I'm sure that's not too healthy for the device itself to be turned on and off again at these short cycles. Otherwise, overall, as I said earlier, I am very happy with the product.

Can someone at HP tell me why this is happening or suggest what I need to seek or consider.

Talked with HP engineer the other day. I explained to him what was going on and they suggested to do a factory reset and then set the IP address manually rather than using DHCP from my router wireless home.

I wasn't too happy about it as everything has been well installation and work, except for the WiFi do not reconnect all power over. I also had a go better, adding a DHCP reservation in my router by using the MAC address of the printer. Indeed, it is the best of both worlds that the printer will be given the same IP address by the router whenever he asks for one.

We agreed to leave things as they are rather than the reset of the printer and I would now turn off the printer every day. For the last 4 days, the printer has reconnected to WiFi at all power over. This is excellent news.

I have a call on request with HP in the coming days to discuss how things are going. If everything continues as it is, it would seem that to specify that a wireless router DHCP reservation solves the problem. While I wait for the next call to HP, I continue to power on / off power to the printer on a daily basis.

Watch this space!

Tags: HP Printers

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