Wireless Notebook Optical roulette 3000 stopped working

Original title - wirelessnotebookopticalmouse 3000wheelstoppedworking

Use since a long time... recently when you hit the wheel to move the text upwards or downwards, nothing happens most of the time. Have done all the troubleshooting items, synchronizatioin, etc.  Help someone out there?

Hi Joseph,.

Thanks for posting this question in the Microsoft Community.

1. what operating system is installed?

2. what security software is installed?

3. don't you make changes to the computer before this problem?

4. What is the brand and model of the mouse?

5. What are all the steps you tried on the computer?

Follow these methods.

Method 1.

Plug the mouse on another computer and check if that helps.

Connect a different mouse to the computer and check if that helps.

Method 2.

Plug the mouse, run the hardware and devices Troubleshooter and check if that helps.

Follow the link given to open the Hardware Troubleshooter: http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

Method 3.

This tutorial is designed to help you identify and fix the mouse, touchpad and keyboard problems in Windows.

Mouse, touchpad and keyboard under Windows problems: http://windows.microsoft.com/en-us/windows/help/mouse-touchpad-and-keyboard-problems-in-windows

Additional information.

Support for Microsoft mouse, keyboards, LifeChat, LifeCam & more: http://support.microsoft.com/ph/7746#tab1

Feel free to post your request here on the Forums of Windows, we would be happy to help you.

Tags: Windows

Similar Questions

  • Microsoft Wireless Notebook Optical Mouse 3000 does not illuminate.

    I 1 Microsoft Wireless Notebook Optical Mouse 3000 mouse model, but now the mouse still works fine but the transceiver with to connect does not! When I flug in there in my computer the light say not keen to see it was connected, so the mouse can does not, can someone get this problem? Sorry for my English!

    hzonmd,
    Thank you for visiting the Microsoft Answers community forum.

    Here is an article that has several for your wireless mouse troubleshooting steps and should help you to solve this problem:

    The Microsoft wireless keyboard or mouse does not work as expected or respond intermittently
    http://support.Microsoft.com/kb/838398

    Please try these steps and let us know if you need additional assistance.
    Thank you
    Gloria
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Microsoft Mouse and keyboard Center recognizes not Microsoft Wireless Notebook Optical Mouse 3000 says no device detected

    Original title: Microsoft Mouse and keyboard Center does not recognize my Microsoft Wireless Notebook Optical Mouse 3000'

    My Microsoft Wireless Notebook Optical Mouse 3000 works fine but when I click on it in the devices section and printers on Panel, Microsoft Mouse and keyboard Center does not recognize. It displays the text "No Device detected". Here is a screenshot of what I see:

    Hi faignard,

    Thanks for the reply. It is regrettable that uninstall the existing mouse device manager drivers did not help to solve the problem.

    I suggest that you go to the program and features under programs installed and check if there are any associated with IntelliPoint software or any software application related to the mouse installed. In the affirmative, please go ahead and uninstall them and then try to install the driver software IntelliPoint 8.2 in compatibility mode as stated in my previous post dated 22 December 2014. See the following link on how to uninstall program:

    http://Windows.Microsoft.com/en-us/Windows-8/uninstall-change-program

    Please answer us on the State of the question to help you further.

  • Notebook Optical Mouse 3000

    I wish the scroll key to send a double click when you press on, as did my wired mouse. I don't see this as an option. Any help?

    Hi William,.

    I understand that you need the double-click feature using the mouse scroll wheel.

    Follow these methods and check.

    Method 1: I suggest you to do the following to enable the feature.

    a. use of the mouse you want to configure, start IntelliPoint.
    (Click Start, point to all programs, click Microsoft mouseand then click Microsoft mouse.)

    b. in the list of the button wheel , set up to use the double-click.
    Save the changes.

    Reference: http://www.microsoft.com/hardware/en-in/help/support/troubleshooting/mouse/mouse

    Method 2: If this does not help, reinstall the software from the link, you should be able to get the required functionality.

    I suggest you check out the link to uninstall the IntelliPoint software:

    Uninstall or change a program

    http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

    To install the Intellipoint software, see the link:

    Install IntelliPoint software and the mouse

    http://support.Microsoft.com/kb/258785

    http://www.Microsoft.com/hardware/en-us/d/wireless-notebook-optical-mouse-3000

    Follow these steps and let us know if it helps.  If the problem persists, answer and we will be happy to help you.

  • MS Wireless Notebook Optical Mouse 300 - no longer works

    I have a laptop with Vista as my current program.  I have a Microsoft Notebook Optical Mouse 3000 since the first day Wirless.  The mouse was working very well!  I use computer a day and the wireless mouse no longer works.  Green light on the USB key is on, red light on the mouse is on.  I'm in the peripherals - mouse and it shows active.  I even remove the USB and it shows then it isn't here.  Here's my question - why the mouse will not talk to the USB port and works now?  I even went out and bought a different MS Mouse and it didn't work either.  All known manufacturing, programming, software between MS and Vista mouse problems?

    Perhaps Windows does not recognize the mouse as real human interface device. If you go into Device Manager, highlight unfamiliar material, choose Update driver and then manually point it on either

    C:\Windows\System32\Drivers\mouclass.sys
    C:\Windows\System32\Drivers\mouhid.sys

    ... did allow the mouse to install?

    I am in no way affiliated with Microsoft. The information provided by me are unsecured and has no right. Use the information I provide at your own risk.

  • Wireless Microsoft notebook optical mouse does not work with g42 - 410 us laptop

    Wireless Microsoft notebook optical mouse does not work with g42 - 410 us laptop

    Hi Mary,

    Did you install all the necessary drivers, firmware and/or software Intellisoft of the mouse and then restart?

    You have good batteries in the mouse?

    Verify that the mouse is compatible with working computer and your operating system?

    Have you checked the mouse icon in the control panel (after all of the above) to a setting to activate?

    Contact the vendor of your computer and see if you need to update something else.  When I installed my wireless mouse, it wouldn't work until I updated the touchpad, the firmware drivers and.

    Good luck!

    Kosh

  • Toshiba notebook registration reminder has stopped working

    Hello

    everytime I open my laptop it displays "of Toshiba notebook registration reminder has stopped working".

    How can I fix it?

    Hello

    Should you the registration reminder? I put t think so, if you have already registered your laptop

    Way the easiest is to disable you the program from startup to navigate to start > run > msconfig and select start tab. You can then search the registration reminder and uncheck the box.

    After the computer restarts it shouldn't t appears more. Can you confirm this?

  • Reference Dell wireless wlan network contoller care stopped working and was closed

    When I sign on my computer a pop box message titled: "dell wireless wlan network contoller care stopped working and was closed" and said "a problem caused the application to stop working correctly. Windows will notify you if a solution is available. "whenever I close the dialog box, it reappears in 10 seconds, say the same thing. i've tried looking for updates and correct the problem, but so far nothing is working even my wireless (of course). I don't remember the updates or installations on the eve of what is going on has begun. I had a few downloads, but those who were on a week or two ago and I have had similar to those downloads of before and it did not.  they the day before I started getting this message didn't notice or do something out of the ordinary on my computer. Help! Please and thank you.
    Oh and I get another message when I first turn on your computer but unlike the other reappear... and says something about an error with C:/Windows/System32/onex.dll and asked me to open it, but windows can not open it and I do not know what program to open it with and by using the internet option no longer works.

    Hello

    You did changes to the computer before the show?

    Method 1: I suggest you put the computer to boot and check which application is causing the problem:

    http://support.Microsoft.com/kb/929135

    Note: follow step 7 to set the computer to a normal startup.

    Method 2: I would say as update you the WLAN driver and check if that helps:

    http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

    Method 3: Run the hardware and devices Troubleshooter and check if it solves the problem:

    http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  • Notebook optical mouse 3000 does not totally work with Windows 7

    laptop optical mouse 3000 not totally work as it is in win 7 64 bit, but very well under win xp.

    Hi, a problem with my laptop optical mouse 3000 with windows 7 64 bit.

    the problem is that I am not able to scroll in the yahoo mail Inbox and in the Favorites of google chrome, but others such as scrolling through site Internet is fine. Makes me kind of stay away from windows 7 and stick to windows xp.
    Another thing, it was that the experience with movement/pointer speed in windows 7 64 bit was totally different. experience with the speed of movement/pointer is at the time when I uninstall the driver and use the default windows HID-compliant driver.
    all this problem never encounter in windows xp.
    I doubt it could be the driver problem.
    I tried to reinstall windows, reinstall intellipoint, reinstalling a newer version of intellipoint (7.10.344.0), but it does not help.
    What should I do now? wait for a newer driver for notebook optical Mouse-mouse 3000?
    I hope someone could fix that.
    Thank you!

    Hi chun liang,.

    Possible several steps for troubleshooting your problem, see the following article:

    http://support.Microsoft.com/kb/303091

    I hope this helps!

    Debra
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • 2.4 GHz HP wireless optical mouse has stopped working

    My wireless mouse has stopped working. I use it on a laptop Windows 8. I used this mouse wireless with this computer for almost a year. All of a sudden it just stopped working. I changed the batteries, so it wasn't the problem. I have uninstalled and reinstalled software and that did not work. Is there anything else I can try before I buy a new mouse? Product # is WT564A.  The model # is FHA-3510. The S/N IS CN1 [personal information]. Product #, model # and s/n is not the computer mouse. Any help would be greatly appreciated.

    Hey there eunash,

    I found three links that could help you, please take a look and try some of the steps:

    Keyboard and wireless mouse troubleshooting

    Mouse, touchpad and keyboard with Windows problems

    .. .and finally, check out the Merita post on this thread, they had some good ideas while explaining what might be going on: http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and-Technologies/HP-FHA-3510-mouse-trouble/m-p/2666383/highlight/true#M10473

  • Microsoft Wireless Notebook Optical Mouse 4000 does not

    I got an MS 4000 optical mouse for about a year now, and just recently it stopped working. I noticed that the red light on the bottom of the mouse was not lit, so I bought new batteries and a properly installed and still nothing. My mouse is dead or there is something else I can do to reset?

    Hello

    These should help:

    Troubleshoot a wireless mouse that does not correctly
    http://support.Microsoft.com/kb/321122

    Many of the mice have a 3-year warranty.

    Microsoft Hardware USA
    http://www.Microsoft.com/hardware/mouseandkeyboard/ProductList.aspx?type=mouse&techId=WirelessTechnology

    Microsoft support - mouse and keyboard - USA
    http://www.Microsoft.com/hardware/mouseandkeyboard/support/default.mspx

    Microsoft Hardware warranties
    http://www.Microsoft.com/hardware/warranties.mspx

    Microsoft Hardware Canada
    http://www.Microsoft.com/Canada/hardware/mouseandkeyboard/default.mspx

    Microsoft support - keyboard and mouse - Canada
    http://www.Microsoft.com/Canada/hardware/mouseandkeyboard/ProductList.aspx?type=mouse

    These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
    contact Microsoft at the number below.

    Hardware support of MS and warranty claims
    Tech Support 1-800-936-5700 for MS material or call: 1-800-Microsoft (642-7676)

    I hope this helps.
    --------------------------------------------------------------------------------------------
    Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">

  • My Notebook Optical Mouse 3000 is not recognized.

    My mouse worked properly today, but later is no longer is recognized. I have tried all usb ports, reinstalled the software, download the new drivers from microsoft... None of the time worked. The lights are flashing, but it doesn´t work.

    Someone has an idea?

    PS: Footstool of Windows 7.

    Hello

    You did some of them however here is just in case troubleshooting tool.

    -------------

    You need get the latest mouse drivers and make them ready to re - install (perhaps several times).

    Download - SAVE - go to where you put them - when ready Right Click on - RUN as admin.

    Tips for solving problems of USB devices - and a Mr Fixit
    http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

    Control Panel - Device Manager - click in the empty area - VIEW - show hidden devices

    Now look everywhere EXCEPT the USB controllers for your device (cannot be found) and if you
    he find the RIGHT CLICK and uninstall them all. The device is your mouse or similar.

    now go to the USB and UNINSTALL ALL controllers in the category, but the category itself.

    APPLY/OK

    RESET

    Try to install your mouse like new.

    Software MS - is of latest version 8.x, which just came out
    http://www.Microsoft.com/hardware/download/download.aspx?category=MK

    This refresh battery USB and hopefully it will allow the unit to install. (You may need a)
    powered hub)

    Here is the similar procedure in XP, Vista is the same, except that we need to clear the specific
    device if present.
    http://support.Microsoft.com/kb/310575

    This is a utility to help you, but do 1 above.

    USBDeview is a small utility that lists all USB devices currently connected to your
    computer, as well as all USB devices that you previously used. Run Options and check
    the 1st three choices to see if there are here. Try to remove all instances and restart
    then plug in the mouse.
    http://www.NirSoft.NET/utils/usb_devices_view.html

    Again try to install your mouse like new.

    ===============================

    If nothing works:

    Notebook Optical 3000 has a 3 year warranty
    http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=064

    Warranty
    http://www.Microsoft.com/hardware/warranties.mspx

    Claims of Microsoft Hardware

    Supported MS material and warranty claims & Tech Support 1-800-936-5700 for MS
    Material. They will replace the mouse if it cannot be implemented properly if it is still
    under the guarantee. Mouse has 90 days tech support from the date of the 1st incident which should
    say that it will cost you nothing (except if you called the mouse in the past).

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Microsoft wireless mouse 6000 v2 just stopped working

    I bought 6000 Microsoft wireless mouse and keyboard a year ago and just mouse combo has randomly stopped working.

    I turned off my computer and the next day it turned on and the mouse does not work now.

    -J' put in new batteries and re-synced it and who did not

    -J' tried to connect on the other USB ports, which did not work

    -J' reinstalled the driver, who did not work

    -J' tried it on my laptop and it doesn't

    I think that my warranty has expired as well.

    Microsoft please help, there was no sign of him dying off the coast, and I don't see what anyone who would have triggered this.

    It just seems odd that one day that shut down you your computer, and the next day your mouse does not work.

    Hi BrandonBB,

    ·         Remember to make changes on the computer before the show?

    ·         You receive an error message or error code?

    I suggest you follow the steps in the bottom of the article in the Microsoft Knowledge Base to resolve this problem:

     

    Troubleshoot the incidents of the response to the mouse or wireless keyboard

    http://support.Microsoft.com/kb/838398

    Let us know if it helps.

  • Microsoft Wireless Mobile Mouse 3500 has stopped working

    My wireless mouse has stopped working. The green light at the top is, but the blue light down below will not be displayed. I can push buttons and he will answer, but when I try to move my cursor I get nothing.

    Hello

    I tried new batteries?

    Looks like the mouse has problems.

    Wireless Mobile Mouse 3500 - has a 3 year warranty.
    http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

    Microsoft Hardware warranties
    http://www.Microsoft.com/hardware/warranties.mspx

    These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
    contact Microsoft at the number below.

    Hardware support of MS and warranty claims
    Tech Support 1-800-936-5700 for MS Hardware.

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Wireless Mobile Mouse 3500 has stopped working

    My 3500 mobile wireless mouse has stopped working. Someday, that my mouse does not work all of a sudden. The led on the mouse is on, and the mouse has a new battery. I tried to plug the receiver most in each usb port and on another computer and still nothing.

    You did all the good troubleshooting and my conclusion is that you have a dead mouse, it happens, if it is still under warranty it resume.

Maybe you are looking for