With regard to the update of indows8 to 8.1

HI I tried to update 8 to 8.1 on the app store after you download at the final stage I'm your os is infected with a few setuphost.exe and a few other files after the failure of some struggle I rebooted but it Sho 8.1 and impossible to install upgrade and previous version replaces...

Hi Julie,.

Thanks for posting your question in the Microsoft Community forums.

I'm sorry to know that you can not upgrade to Windows 8.1. Let me help you with the question.

What is the exact full error message that you receive?

It seems that some system files are corrupted or computer infected by a virus. I suggest you follow these methods and see if it helps:

Method 1:

First, run us a virus scanner.

Performs a search using the Microsoft safety scanner.
http://www.Microsoft.com/security/scanner/en-us/default.aspx

Important: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.
The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Method 2:

Scan the System File Checker (SFC) and then try to download the programs. Scan SFC replaces the system corrupted files with the original version of the Windows files on the computer.  Now, you can switch to Windows 8.1

Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows on Windows 8
http://support.Microsoft.com/kb/929833/en-us

Let us know if it helps. If you have any other questions, we will be happy to help you.

Tags: Windows

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    @@@@@@@@@@@@@@@@@@@@@@@@

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    @@@@@@@@@@@@@@@@@@@@@@@

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