WJA - has no alerts - inaccuracies of data collection

I've been running Web Jetadmin v10.2.7491B on a Server 2003 during approximately 3 years. There are 120 managed printers consisting of 9 different models.

Question #1

Initially, I got alerts configured on all printers that would send an email when a consumable fell below 3%. It worked very relibly for the first year. Over time, a growing number of printers stopped to send reports, until finally only a handful sent alerts. I never found the cause of this problem.

Question #2

Alerts being broken, I set up a collection of data daily for all printers and a csv morning emailed report. I then sort data in percentage of consumable remaining and replace those 1% or less. Recently, reports have stopped 3 models on 9 specific consumables percentages in daily reports. This problem seems to be with an update of the firmware that I pushed to all printers. The console does HOSTS shows specific information for individual printers when they are selected.

Steps taken to solve #2

Printers have been removed from all groups from the Collection of data from reports and then added. This has not solved the problem. Printers were originally added individually to a data collection, but I've set up a group policy that automatically adds a printer to the collection of data. 6 models of printers are still accurate percentages, but not the models 4345, 4730 and 5035.

Is there a file database that I can delete that forces a rebuild of the collection of data for all printers? Is it possible that the new firmware for the 3 models listed has a bug which prevents update data?



This forum focuses on the level of consumer products.  For that matter, you can get best results displaying in the company, print, network and Web Jetadmin forum here storage servers.

Tags: HP Printers

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            at oracle.sysman.core.pbs.gcloader.XMLDocumentDataParser.endElement(XMLDocumentDataParser.java:400)
            at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1359)
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            at oracle.sysman.core.pbs.gcloader.DataLoader.loadDataCollection(DataLoader.java:439)
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            at oracle.sysman.core.pbs.gcloader.Receiver.processFile(Receiver.java:1487)
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            at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
            at oracle.sysman.core.pbs.app.ContextInitFilter.doFilter(ContextInitFilter.java:113)
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    Satine

    Satine,
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    Pinaki-

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