WMP CRASHES DURING PLAYBACK HD VIDEO

Mr PRESIDENT, windows media player crashes during playback of 720 p video file type, it becomes white and gray Tower then program stop. and when I open any window during playback of video file, the video hangs.   microsoft patch i run tool for wmp, it detects splitter media halli causes the crash of wmp and the internet. It disables halli splitter. but can not remove it. I installed not separately halli media splitter, or matroska splitter. It is present in the rundll32.exe file. Since it is a system file, how can I remove it? syystem to fail. I installed k - lite codec pack full 5 , how can I solve this problem? Please help me.                                                                                       OS --win 7 home top 32-bit sp1 dell inspiron 15r n5010 quick heal total security

Hi Somnathroy,

Thanks for posting your question in the Microsoft Community forums.

I see from the description of the problem, Windows Media Player crashes when playing HD video files.

I appreciate your efforts try the troubleshooting steps to resolve the problem. We are here to help and guide you in the right direction.

To provide the proper resolution, that I would need more information on your side.

Is - it blocks the Windows Media Player only when trying to play a file individual or other files too?

This problem can occur if the video adapter driver is outdated, corrupted because Windows Media Player or hardware video acceleration settings.

Method 1:
I suggest you install the latest video card driver from the manufacturer's Web site and check if it helps.

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Method 2:
If the problem persists, I suggest you try to reduce (or turn off) the hardware video acceleration. Check if it helps.

a. open the screen resolution by clicking on the Start button.

b. click Control Panel , and then under appearance and personalization , click adjust screen resolution.

d. click Advanced settings , click the Troubleshooting tab.

e. click on change settings.

Note: some video card drivers do not allow to change settings.

f. move the hardware acceleration slider to zero to reduce or turn off video hardware acceleration.

Method 3:

If the problem persists, I suggest to uninstall and reinstall Windows Media Player.

Step 1:
Uninstalling Windows Media Player:

a. go to Start and in the search type "Turn Windows features on or off".
b. click on "turn Windows features on or off". ""
c. navigate to the features of media and uncheck the brand in the face of Windows Media Player.
d. restart the computer

Step 2:
Reinstall Windows Media Player:


a. go to Start and in the search type "Turn Windows features on or off".
b. click on "Turn Windows features on or off".
c. navigate to the multimedia functions and place a check mark in the face of Windows Media Player.
d. restart the computer.

Check out the link:

Turn Windows or turn off features of
http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-features-on-or-off

Check out the link for more information.

Play an audio or video file: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows7/play-an-audio-or-video-file-frequently-asked-questions

Let us know the status of the issue after you perform the troubleshooting steps. If you need help or information about the issue with Windows Media Player, I'll be happy to help you. We, at tender Microsoft to excellence.

Tags: Windows

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