Workstation Mobile HP EliteBook 8540w AND HP Support Assistant

Assistant HP support keeps showing me that there is an update for the graphics card AMD driver and control panel for my HP EliteBook 8540w. It is for the driver to download and then fails.  I could update all my drivers except this one today.

The driver version is listed in the Manager Support HP in the following way:

8.911.4.2 - A-145903C 120811

Thanks AttackofZaq,

I had already uninstalled and reinstalled it as suggested elsewhere on these cards (and before your above suggestion). Kudos are certainly in order because you answered, but yours was not the answer that solved my problem.

Curiously, I used HP Support Manager to answer my question, to aid that it is built based on cat. I was put in a conversation with a competent representative of HP and he advised me to do the same thing as you. Still, I had to tell him it was all finished. I allowed him to control remotely from my laptop through virtual rooms of HP and he confirms what I said.

In the end, we agreed that the wrong display driver that was listed in the support manager was an anomaly that should not be are revealed to me that he is not yet released. The representative stated that he would a note at HP on the problem as it was more than just an embarrassment on my part; I tried several times to install this driver ghost using HP Support Mananger only of for have failed and then uninstall later Support Manager himself AND finally post on this forum before you try the chat feature...

Overall I am satisfied by the level of support I received. I recommend the option chat to everyone that I was helped by a real person with real technical skills and there is no "communication problem" between us.

Tags: Notebooks

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