wrong key after re-installing Win7 after upgrade win10

I chatted with Microsoft twice on this subject, but it seems that they are all delayed because Rhea or Nino could answer my questions.  The two gave conflicting responses and referred me to another organization of Microsoft dealing with Volume licenses!   I have only two computers, why I should go.

I had good faith Win 7 on my computer, then a free upgrade to Win10.  Everything worked except my ENTRY video card and it wasn't a problem of provider, either a driver problem with desktop video card.  (I worked with the seller of the input card).  In a Win 7 machine, the card worked fine.   Stupid me, I had updated Win 10 to see if it would solve my problem, what keeps me coming back to Win7 with an easy click on (Win10 upgrade records the Win7 files until you update.)

No problem, I had my software Win7 disk so I re-installed, using the product key, I had listed with my Bill for the software I bought it online.   Didn't work, so I used another button, for my current computer Win10.  It worked, and I installed Win7 on server.

Good news: my entry video card works.  Bad news: I can't activate Windows 7.  The key that I use, the key to this computer failed during installation reports that she wants a "Home Premium Key" while I had upgraded to Win7 Pro for free.  The key that let me install (for my OTHER computer) is blocked by Microsoft, as it should.  No trouble there.

How can I get from Microsoft to resolve this issue.  I have the invoice and key for the software on my desk ready to prove my case.   Microsoft let me update this machine with THIS key to 10 Windows but it won't let me DOWNGRADE using the SAME key for Windows 7.

I suggest that you run the diagnostic tool Microsoft Genuine Advantage in normal mode and copy and paste the results into a response for further analysis:

http://go.Microsoft.com/fwlink/?LinkId=52012

Run the tool and when it ends, click the copy button, open a text such as Word or Notepad file and select Edit, paste. You can paste directly into an answer here. Open a response, right click and select Paste.

Tags: Windows

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