Wrong turn on 14 months old laptop, screen goes black after the windows icon.

If we make a wrong stop down, it works in safe mode? Found information on a forum about how to get to the main screen, battery cable, press 'on' for 30 seconds, then cable back in and turn, but its success and Miss, and when we get we can not restore to a previous restore point. ideas to please because I am not very good with technology. Web site toshiba tried today as is the brand, but he asked the serial number and cannot recognize it, then smolt he could detect the laptop online, but the page does not, do not know what to do or where to look next. Thank you

Thank you for having prepared the answer of the indepth network.

His computer has been allowing us to start in safe mode, so I knew that this was not a screen problem. I tried to follow the link microsoft to start in a clean boot, as I had never heard of this before, but I could find it only for windows xp not windows 7. really, I'm not technical and was at my wits end, failed twice to restore because it says cannot restore because he could not get rid of a file called nativeimages _ windows livewriter?

As a last resort, and something I should have done in the first place, I deleted everything that my daughter had downloaded to play music and watch TV on since the beginning of the new year so that it worked very well. some of the applications must have been with it downloaded that she had never heard of them before things happen.

Once we had all these off (except upgrades) the laptop started immediately.

Still thank you for your time, I was ready to go into a computer store for repair, but your encouragement to try to fix that made me determined to do. very grateful

Tags: Windows

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    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
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    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Processor - 1
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    * CPU_Manufacturer-GenuineIntel
    * CPU_Caption-Intel64 family 6 model 23 Stepping 10
    * CPU_Version-model 7, walk 10
    * CPU_ProcessorId-BFEBFBFF0001067A
    * CPU_CurrentClockSpeed - 2534 MHz
    * CPU_AddressWidth-64 bit
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    * Mem_BankLabel-DIMM #1
    * Mem_Type-DDR3
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    * Mem_Capacity - 4096MB
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    * Disk_Model-SAMSUNG SSD PM800 Se SCSI Disk Device
    * Disk_Size - 256GB
    * Disk_TotalHeads-255
    * Disk_TotalCylinders-31132
    * Disk_TotalTracks-7938660
    * Disk_TracksPerCylinder-255

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    Version of DirectX-10
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    Assembler initials-RR
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    Initial Tester - HAVE
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    * CPU Score - 10125 Points
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    * Test 2 - new Calico-32 FPS chart
    * CPU Test 1 - Test of the Plans/S I-1364
    * CPU Test 2 - Physics-14 steps/S
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    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * 0 - available-
    * 1 PS/2 standard keyboard
    * 2 - available-
    * 3 - available-
    * 4 - available-
    * 5 Ricoh Memory Stick Controller
    * 5 Ricoh SD/MMC Host Controller
    * 5 Ricoh xD-Picture Card Controller
    * 5 SDA Standard compatible SD Host Controller
    * 6 - available-
    * 7 - available-
    * 8 high precision event timer
    * 9 - available-
    * Infrared receiver ITECIR 10 (CBS)
    * 11 - available:
    * 12 Synaptics PS/2 Port TouchPad
    * Digital data processor 13
    * 14 RICOH OHCI Compliant IEEE 1394 Host Controller
    * 15 - available-
    * 16 NVIDIA nForce Serial ATA Controller
    * 16 standard enhanced PCI to USB Host Controller
    * 17 high Definition Audio Controller
    * 18 PCI standard PCI to PCI bridge
    * 18 standard enhanced PCI to USB Host Controller
    * NVIDIA GeForce GTX 280M 19
    * OpenHCD USB host controller standard 19
    * NVIDIA GeForce GTX 280M 20
    * 22 NVIDIA GeForce 9400M G
    * 23 Broadcom 802.11n network adapter
    * 23 NVIDIA nForce 10/100/1000 Mbps Ethernet
    * OpenHCD USB host controller standard 23
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    * IDT High Definition Audio CODEC, 19/03/2009, 6.10.0.6162
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * Device control HID-compliant consumer, 21/06/2006, 6.0.6000.16386
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome Remote control keyboard keys, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome MCIR keyboard, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome MCIR 109 keyboard, 21/06/2006, 6.0.6001.18000
    * Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * HID Keyboard Device, 21/06/2006, 6.0.6001.18000
    * Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    * Device control HID-compliant consumer, 21/06/2006, 6.0.6000.16386
    * NVIDIA GeForce GTX 280M, 23/04/2009, 7.15.11.7985
    * NVIDIA GeForce 9400M G, 23/04/2009, 7.15.11.7985
    * NVIDIA nForce 10/100/1000 Mbps Ethernet, 29/08/2008, 67.8.6.2
    * NVIDIA nForce Serial ATA Controller, 18/08/2008, 10.3.0.42
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    * TSSTcorp DVD +-RW TS-T633A SCSI CdRom Device, 21/06/2006, 6.0.6001.18000
    * SAMSUNG SSD PM800 Se SCSI Disk Device, 21/06/2006, 6.0.6001.18000
    * Snapshot of generic volume, 21/06/2006, 6.0.6000.16386
    * Integrated Webcam, 27/12/2008, 1.1.1.1227
    * USB Human Interface Device, 21/06/2006, 6.0.6001.18000
    * Generic Bluetooth adapter, 21/06/2006, 6.0.6001.18064
    * USB Human Interface Device, 21/06/2006, 6.0.6001.18000

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