X201i: BSOD on shutdown

Suddenly, I get a BSOD that the computer shuts down. It seems to be just before the power is cut, i.e. After Windows' disconnect and stop messages. Event Viewer, I had error messages pasted below. As you can see, the messages aren't exactly the same thing about these two samples (I get the BSOD * every * time, however), but the common denominator is the driver of smihlp2 - and I understand that this has something to do with the fingerprint reader.

I'm on a 324CTO X201i with Win7 Home Premium, 64-bit. Please do help - suggestions is greatly appreciated.

22/03/2012 08:07:40: service the SMI Helper Driver (smihlp2) could not start due to the following error: the system cannot find the specified file.

22/03/2012 08:07:45: the computer was restarted after a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80002e9dbac, 0xfffff8800414b728, 0xfffff8800414af80). A dump was saved in the: C:\Windows\MEMORY. DMP. Report ID: 032212-22105-01.

22/03/2012 08:08:16: Microsoft anti-malware real-time Protection feature has encountered an error and has failed.
Feature: Behavior management
Error code: 0x80004005
Error description: unspecified error
Reason: The filter driver requires an engine update in order to work. You must install the latest definition updates in order to activate the protection in real time.

and

22/03/2012 13:35:40: service the SMI Helper Driver (smihlp2) could not start due to the following error: the system cannot find the specified file.

22/03/2012 13:35:46: the computer was restarted after a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80002ea2be3, 0xfffff8800414b728, 0xfffff8800414af80). A dump was saved in the: C:\Windows\MEMORY. DMP. Report ID: 032212-23384-01.

Note from Moderator: Edition subject to the content of the game.

I managed to finish with the problem, but I don't know exactly why. I repaired the installation of the software to print digital and empty the Windows Search Index, and then I don't have the BSOD stop anymore.

Tags: ThinkPad Notebooks

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    Follow-up: MachineOwner
    ---------

    Rather you should mention that I don't have symbols told me how to get them

    and this link Forum called youtube video and youtube video was useless by itself it did not show how to solve my problem.

    But in any case I solved it and here is how I did it

    1. restored by computer laptop to an earlier time of the first restore point was himself on the day where the problem started, but nevertheless I did

    2 uninstalled all my network drivers and all tha application uses internet (Hotspot service as conectify) except of WEb browsers

    3. in the event viewer WIndows stopped all service ontenet which appear to come from a third party application or so.

    4. voila it worked

    5. thanks for your useless highly appreciated <

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    C:\Users\Alan\AppData\Local\Temp\WER-8923-0.SysData.XML

    Read our privacy statement online:
    http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

    If the online privacy statement is not available, please read our offline privacy statement:
    C:\Windows\system32\en-US\erofflps.txt

    I am pleased to provide you with any information that might help identify the culprit and any support are really appreciated...

    These accidents were related to the corruption of memory (probably caused by a driver).

    Run these two tests to check your memory and find which driver is causing the problem.  Launch auditor.  You don't need to run memtest again unless the auditor is not the cause, or you want to.

    If you are overclocking anything reset by default before running these tests.
    In other words STOP! If you don't know what it means that you're probably not  


    1-Driver Verifier (for full instructions, see our wiki here)

    2-Memtest. (You can learn more about running memtest here)
  • BSOD on shutdown

    I get this BSOD a few fair times now when I try and shut down the computer, just after it is just about complete stop this BSOD appears and the Pc reboots and I must continue to press stop until they stop the BSOD.

    IV ' e attached here the dump files

    Thank you very much

    I think the driver WHQL for VL800/801 and 805/806 USB 3.0 version 4.90, would be the latest driver. Create a restore point before proceeding, just in case, you have problems, you can return your system to its previous state safely

    Driver WHQL for VL800/801 and 805/806 USB 3.0 version 4.90 has

    http://www.via-Labs.com/archive/doc/VIA_XHCI_Driver_V4.90A_AP.zip

    Keep me updated on the State of the question

  • BSOD on shutdown associated ntoskrnl.exe

    Hello, today I got the BSOD when stop twice. I used the blue screen and it showed that this problem related to ntoskrnl.exe. I here enclose the direction in the dump file. Please help me solve this problem. https://onedrive.live.com/redir?RESID=7B7FCCC78623B4E2%21153

    The unknown device below, is your laptop free fall sensor driver. Please install the driver using the link below.

    [Peripheral problem]

    Error code of device device PNP ID
    Not available ACPI\SMO8810\1 the drivers for this device are not installed.

    ST Microelectronics free fall sensor driver.

    http://www.Dell.com/support/home/us/en/04/drivers/DriversDetails?driverId=CWHJC&FILEID=3201714739&osCode=W764&ProductCode=Alienware-17&LanguageCode=en&CategoryID=UT

    Uninstall Bitdefender, using the uninstall program following the link. Install Microsoft Security Essentials, at least temporarily, until what stabilize us your system.

    Uninstall tools for Bitdefender products.

    http://www.BitDefender.com/uninstall/

    Microsoft Security Essentials.

    http://Windows.Microsoft.com/en-us/Windows/Security-Essentials-download

    Then,.

    You sometimes have a GoFlex, FreeAgent or OneTouch Seagate external drive attached to this system. Please make sure that the drivers for this device are installed correctly, if you do.

    Installing software FreeAgent GoFlex, or OneTouch does not start automatically in Windows.

    http://knowledge.Seagate.com/articles/en_US/FAQ/205515en

  • Portege R830 - 10 L BSOD during shutdown, reboot, go to sleep and crashed

    My Portege started to plant stopped two days ago. I tried the following:
    -Check that McAfee was updated ok, I tried spybot and superantivirus, couldn't find any threat
    -Check disk ok
    -Follow-up of all Toshiba TEMPRO messages to update the drivers
    -Back to a point of recovery a week ago ok

    Everything works fine, I can use all my programs and Hibernate works well so that... the system wants to close

    Closing the window will not disappear
    The laptop heats up, the fan increases speed and finally the crash with blue screen
    The TI restarts and the cycle starts again

    The only way to stop this process is to keep the power switch for a few seconds

    I ran out of ideas how to solve this problem, suggestions are welcome

    Obviously something blocks regular stops.

    Last step to solve this problem is installation of recovery image. After dong that you will own preinstalled OS and everything will be OK again.

    By the way: until you stop your portable computer check what background processes are active and try to put an end to some of them manually, just to see if the stop is blocked by some of them. If you will be able to know what is the problem here, you can delete some applications or disable any service that may be responsible for this.

    Play a little with it.

  • (0 X 00000003 0X0000009F DRIVER_POWER_STATE_FAILURE BSOD,

    Hello!

    Whenever I try to shut down the computer during the night when I am finished working, it doesn't seem to stop. When I stopped him, he just starts to go through the process, but ultimately a BSOD occurs, which forces me to shut down the computer manually by holding the power button.

    Here, I have attached mini-decharges for three consecutive days that had the same BSOD on shutdown, all the files in the links are the same:

    https://rapidshare.com/files/3053652346/minidumps.rar
    http://www.Filefactory.com/file/c18d1c2/n/minidumps.rar
    http://www.mediafire.com/?60phwhgyabsygmf

    My computer model is Toshiba Satellite x 205-sli2 where it is useful.

    I hope that you will be able to help me with this problem. Thank you!

    Hello

    Results verified BlueScreenView WinDBG / DumpCHK.

    The Bug_Check were all 9F CAUSE RTKVHDA.sys, which is the function Realtek (r) High Definition Audio driver.

    9F error checking, {3, 8e46d180, 9429cb30, c64c0188}
    Probably caused by: RTKVHDA.sys
    Nom_image: RTKVHDA.sys
    MODULE_NAME: RTKVHDA

    RTKVHDA.sys dated 28/07/2009 Realtek (r) High Definition Audio Driver to function.

    Loaded symbol image file: RTKVHDA.sys
    Image path: \SystemRoot\system32\drivers\RTKVHDA.sys
    Image name: RTKVHDA.sys
    Timestamp: Kills Jul 28 06:02:38 2009 (4A6EF6EE)

    1. update RealTek Audio Codec driver.

    Driver Realtek HD Audio Codec of USA - right side-
    http://www.Realtek.com/default.aspx

    2.check with Toshiba Support, their drivers and documentation online and ask in their forums
    on the problems known. Look for the updates to the BIOS, chipset of low level drivers and major
    embedded device drivers. Also update all drivers - run DriverView - important separate device
    SEE to hide drivers Microsoft - those without drain update in their name.

    TOSHIBA = BiosVendor
    BiosVersion = V2.10
    BiosReleaseDate = 20/12/2007<- check="" for="" updates="" to="" the="" bios,="" low="" level="" chipset="" drivers,="" and="" the="">
    device embedded and separate drivers.
    TOSHIBA = SystemManufacturer
    SystemProductName = Satellite X 205
    Family = ABCDEFGHIJKLMNOPQRSTUVWXYZ
    SystemVersion = PSPBUU-01900J
    SystemSKU = 012345678912345678912345678
    TOSHIBA = BaseBoardManufacturer

    3 use the other methods in the troubleshooters below.

    ====================================
    ====================================

    Check this KB:

    The shutdown process does not terminate and you receive an error message on a computer that is
    running Windows Vista or Windows Server 2008: "Stop 0x0000009F"
    http://support.Microsoft.com/kb/972109

    ----------------

    You use Roxio or Nero programs? They have been known to cause this problem even
    If they worked well for a long period of time. If so check with their support.

    Check this thread for more information on using BlueScreenView, MyEventViewer and other methods of
    Troubleshoot BlueScreens - answers top 3 (+ 1 more).

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-system/blue-screen-plug-and-play-detected-an-error-most/3deab2fa-4000-4136-8c78-a3d22b1db009

    ----------------------------------------------------------

    References to Vista also apply to Windows 7.

    This "might" be a power problem, even if this isn't the most common cause - in this case
    It seems that the PSU could be the fault.

    9F is probably a driver issue. Security/antivirus/antispware programs can also cause these issues.
    Have you added the recent devices or the updated drivers - don't forget to check in the Windows updates to see
    If a driver has been updated before this happen. This can also be caused by a loose card or cable
    and even a weak power supply.

    This error means that a driver does not properly support the power state. Check in Control Panel - device
    Manager to ensure that the drivers are not stop during sleep - double-click adapter - NETWORK adapter
    and WIFI - healthy and others - tab power management - uncheck allow the computer to turn off.
    Maybe the only has a problem.

    Start - type in the search - find MSCONFIG in top - right, click on – RUN AS ADMIN

    General tab - tick this box start Diagnostic - APPLY / OK - REBOOT

    Try it now. If the computer still blue screens thinks that video driver. Otherwise think the card NETWORK, Wifi, sound, or...
    (and it might still be video interacts with something else). See following message for my
    generic driver update methods.

    BCCode: 9F 0x0000009F<-- read="" this="">
    * 1167.html? order = date http://www.faultwire.com/solutions-fatal_error/Driver-Power-State-Failure-0x0000009F-

    ==========================================

    Look in the Event Viewer to see if something is reported on those.
    http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

    MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
    TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.

    http://www.NirSoft.NET/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
    info that would help. Such as ITC and 4 others entered at the bottom left. And all others
    error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples:

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format:

    Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
    Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

    It is an excellent tool for displaying the blue screen error information

    BlueScreenView scans all your minidump files created during 'blue screen of death '.
    hangs and displays information about all accidents of a table - free
    http://www.NirSoft.NET/utils/blue_screen_view.html

    BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
    There are other causes.

    You can do without if needed fail or the Vista DVD or recovery command prompt mode
    Options if your system was installed by the manufacturer.

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    You can try a system restore to a point before the problem started when one exists.

    How to make a Vista system restore
    http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

    -------------------------------------------------------------------------

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    The log can give you the answer if there is a corrupted driver. (Says not all possible
    driver problems).

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -------------------------------------------------------------------------

    Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
    keyboard and mouse, as well as of other major device drivers.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    quit unexpectedly
    http://support.Microsoft.com/kb/958233

    Troubleshooting, STOP error blue screen Vista
    http://www.chicagotech.NET/Vista/vistabluescreen.htm

    Understanding and decoding BSOD (blue screen of death) Messages
    http://www.Taranfx.com/blog/?p=692

    Windows - troubleshooting blue screen errors
    http://KB.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases, it may be necessary.

    The Options or Vista recovery disk Startup Repair

    How to do a startup repair
    http://www.Vistax64.com/tutorials/91467-startup-repair.html

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Satellite Pro U200: BSOD error and sudden shutdown problem

    I have been using Satellite Pro U 200 since July this year.
    I had a strange problem. The problem began in mid-October where my laptop appears a blue windows error screen and restart. When the system will re-start the screen would flicker start and the operating system would not initialize correctly.

    It would give all sorts of error messages. Even if I tried to install a new operating system at this time where he would give error with the disc saying some file is corrupted. If you leave the phone turned off, it would again work normally.
    The disc would normally work on other portable computers desktop computers.

    I sent it for repair and they changed the hard drive. But the problem has returned to a degree less after a week.
    He sent again and this time they changed the motherboard.
    But the problem is now back with the blue screen stop.

    It's a Toshiba U 200 1.66 GHz memory gigabyte hard drive.
    I bought the Canada and use it in England, there is therefore a Canadian power cable.
    I am using Windows XP Pro with Service Pack 2

    Any help will be appreciated!

    Is it possible that some application you use is responsible for this? If there is an error on the corrupted file, I'm a bit skeptical about a malfunction of the equipment.

    You did some hardware upgrades?
    Check Please also this interesting article on the BSOD http://articles.techrepublic.com.com/5100-10877-6053684.html

  • BSOD shutdowns and flakey firewire port - help?

    Well I'm getting really frustrated on this laptop, it's almost 2 weeks
    and I already had 2 BSOD the strange accident where the mouse moves, but nothing
    Otherwise, around, it works so a forced reboot was necessary.
    Today, I got a BSOD everything I did was run a few the taskbar called untility
    physician network or something.
    error message:

    PAGE_FAULT_IN_NONPAGED_AREA (no address information)
    STOP: 0 X 00000000050

    someone suggested that I may have a memory problem or my file is corrupted.
    in any case here is a run down on what I installed that day with my laptop.
    -Installed all XP security updates and patches
    -Installed Firefox 1.0.1 (do not trust IE6.0 yet)
    -Iriver (my mp3 player) installed Download Manager
    -Installed winamp 2.0 and Creative Cam Notebook.
    I ran a chkdsk forced start and no problems found.
    Another thing I found interesting was almost every time my laptop BSOD I usually
    find a yellow marker on my net adapter 1394 (firewire port) in device mananger
    ("cannot start device") don't know if that is related or not. A restart seems
    turn off this yellow marker, but I am rather unhappy that BSOD is none what laugh.

    My laptop model is the Equium A60-181 (Intel P4 HT 3.2 Ghz 512 MB RAM)

    Anyone else had problems or similar recommendations?

    see you soon,

    Richard S.

    Hi Richard

    I understand that you that you are unhappy with it all the problems, but there may be many reasons for this. In my opinion this can happen because of some useless day or some drivers installed by third-party software that you have installed on your laptop.

    Please reinstall OS using the recovery CD. After firs start check in Device Manager if there is some hardware problem. If not you than trying to start the free Config (doctor of connectivity) and a few other tools Toshiba to check if everything is ok.

    If everything is ok try to install SP2 if you n t have on your machine (just SP2 and not separately updates and patches). I don't know, but some of the A60 are delivered with SP2.

    Install all your programs slowly and carefully follow what happened after each step you did.

  • "Windows has recovered from an unexpected shutdown" minidump (BSOD) Windows 7 file

    I had trouble with the BSOD Windows 8.1 and 10 so I went back to windows 7. It has been working well for some time however, when I play a video game it crashes. This is the first time since that I resorted to windows 7. Unlike Windows 8.1 and 10 I can boot into normal mode so I can continue to do what I want to do but I'd like to solve this problem, if it is severe.

    Here is the information of the accident.

    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    More information about the problem:
    BCCode: 1a
    BCP1: 0000000000041790
    BCP2: FFFFFA80009C3A50
    BCP3: 000000000000FFFF
    BCP4: 0000000000000000
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files helping to describe the problem:
    C:\Windows\Minidump\062616-26941-01.dmp
    C:\Users\Brendan\AppData\Local\Temp\WER-55520-0.SysData.XML

    If someone could please answer and show the steps to solve this problem that would be greatly appreciated.

    Thank you.

    Error checking 1A, {41284, 1 c 560001, 3fe0, fffff70001080000}

    Probably caused by: ntkrnlmp.exe (nt! FNODOBFM: 'string' + 4ac3)

    No drivers have been appointed in accidents, so please activate the driver verifier:

    Enable Driver Verifier:

    http://answers.Microsoft.com/en-us/Windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4B6D-95b3-c48669e4c983

    Make a memory Test:

    http://answers.Microsoft.com/en-us/Windows/wiki/windows_other-system/BSOD-memory-problems-test-easily-and-completely/21c3f63f-F570-4522-b2ef-ecc7b7ff6461

    Download the new landfills when you get Driver_Verifier_detected_voilation

  • BSOD put into hibernation or shutdown

    Hello

    I read an article on the subject, but so far, none of them gave me a solution. I use Sony Vaio and all drivers have already updated because I use updated software that allows me to identify and update all the old drivers. I also bought the software that reads of the dmp (minidump - memory), but I am not able to understand what is right is the problem and how to fix it. See below information on landfills. Please, let me know if anyone has any advice for me.
    Crash dump file:        C:\Windows\Minidump\091913-21625-01.dmp
    Date/time:              18/09/2013 17:42:55
    Uptime:                 03:53:49
    Machine:                XXXXXX-VAIO
    Bug check name:         DRIVER_POWER_STATE_FAILURE
    Bug check code:         0x9F
    Bug check parm 1:       0x3
    Bug check parm 2:       0xFFFFFA8005A8D4D0
    Bug check parm 3:       0xFFFFF880009FB7F0
    Bug check parm 4:       0xFFFFFA800CA16010
    Probably caused by:     ntkrnlmp.exe
    Driver description:
    Driver product:
    Driver company:
    OS build:               Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    Architecture:           x64 (64 bit)
    CPU count:              4
    Page size:              4096
    
    Bug check description:
    This bug check indicates that the driver is in an inconsistent or invalid power state.
    
    Comments:
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
    
    -------
    
    nt!KeBugCheckEx+0x0
    nt!PopIrpWatchdogBugcheck+0xE2
    nt!PopIrpWatchdog+0x32
    nt!KiProcessExpiredTimerList+0x22A
    nt!KiExpireTimerTable+0xA9
    nt!KiTimerExpiration+0xC8
    nt!KiRetireDpcList+0x1F6
    nt!KiIdleLoop+0x5A
    
    I would appreciate it a lot if someone could give me a solution ofr it
    
    
    
    tks.
    

    It is possible either program could contribute to the error or which collide with Kaspersky.

    I missed to mention another program that is installed which has been known to cause or encourage DRIVER_POWER_STATE_FAILURE errors and it's Connectify. so if you reinstall Kaspersky and/or the BSOD happen try to uninstall Connectify.

  • Windows 7 BSOD after accidental shutdown during the update

    Stop computer accidentally during the update of windows. Now computer stuck in a loop of startup blue screen. Safe mode and windows recovery all lead to the blue screen. I don't have a recovery disk. What should I do?

    Hello

    According to the description of the problem, your computer is stuck in blue screen loop. So, I suggest you to create installation media by following the steps described in the article mentioned below and after that try to run automatic reapir.

    Download Windows 7 Disk Images (ISO files)

    After you create the Bootable USB key, change the boot priority and set it to USB. If you are unsure it is advisable to contact manufacturer FRO even. After changing the boot priority is trying to start your computer by using the bootable USB key.

    To run the repair to start the Windows recovery environment (WinRE), follow these steps:

    • Insert the Windows installation disc in the disc drive, and then start the computer.
    • When the message press any key to start from the CD or DVD is displayed, press a key.
    • If your PC does not automatically detect the media
    • When the computer reboots, read on screen for instructions that explain how to interrupt normal startup and access the basic input/output system (BIOS) configuration utility. Most PCs use the F2, F10, ESC or del key to start the configuration of the BIOS.
    • Looking for a tab in the BIOS configuration utility that is labeled boot order, The Options of Bootor Boot. By following the instructions on the screen, use the arrow keys to go to the boot order, and then press ENTER.
    • Locate the flash USB, DVD or CD player (this could be called removable device) in the startup list. By following the instructions on the screen, use the arrow keys to move the drive to the top so that it appears first in the startup list. Press ENTER. The startup command sequence is now changed to boot from the flash drive, CD, DVD, or USB.
    • Press F10 to save your changes and exit the BIOS Setup utility. Select Yes in the confirmation window. The PC will restart.
    • Select a language, a time and a currency, a keyboard or input method, and then click Next.
    • Click on repair your computer.
    • In the System Recovery Options dialog box, select the drive of your Windows installation, and then click Next.
    • In the System Recovery Options dialog box, click on repair your computer.
    • Click the operating system you want to repair, and then click Next.
    • In the System Recovery Options dialog box, click Startup Repair.

    For more information about System Recovery Options, see What are the system recovery options in Windows?

    For more information about the Startup Repair, see Startup Repair: frequently asked questions.

    Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

    Kind regards

  • Satellite L850-E8S - shutdown problems

    Hello everyone

    I bought Toshiba Satellite L850-E8S with Windows 8.0 (for a single language) preinstalled in October 2013. At the moment I can't get stop normally.

    Question: * pressing Shutdown (stop) of charms goes up "Windows is shutting down" and after that the screen turns off but power light is lit and the fan keeps operate.* I stop it by pressing the power button, I really want to quit smoking. (Once I didn't notice that and put the laptop in a bag for a few hours and it of a miracle that no equipment would have been burnt, despite the laptop was hot like the Sun) * the problem started after a month of use, and I didn't think her yet.*

    First of all, I thought that the case concerns him * hybrid Shutdown in the Win8. I have visited many forums dedicated for hybrid stop, proven fruitless discussions. *! AND! I had the same problem on my laptop with a slight difference - loading Win7 and Linux * the monitor stays on (with the lights and the fan on either). *
    Moreover, I also saw a BSOD after a day I bought the laptop. This problem concerned Realtek Audio driver and SRS Premium sound. As I understood the question is drivers conflict. Right now I have no installed Audio SRS premium and see no BSOD, but Realtek audio driver is not stable: the sound either begins to work in a few minutes after starting windows or it does'nt work at all.

    First of all, I wish really that someone to help me with the shutdown problem. All tips are welcome.

    Hello

    Check it please http://aps2.toshiba-tro.de/kb0/TSB2B03EY0002R01.htm, change the settings described and try to turn off your computer is turned on on a regular basis.

    It works for you?

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