XP does not start, unable to run the command line for the clean boot
Hello
For the last two weeks, I've been unable to boot XP, caused by a virus, I think. I can get into safe mode, but stopped to run antivirus software because I said that I don't have the appropriate privileges. There is no system restore points available, and I think that my computer is too old for me to ask the manufacturer (HP) for an OEM drive.
Now that I found this forum, I decided to try the suggestion of the thread stickied for a clean boot, but I can't even click on RUN and load the command prompt. I click, but nothing happens. Many programs in safe mode did the same thing for me.
Is there another way to enter the guest so I can try to get a clean boot? Is there another way to access msconfig? I read here that I can click on F10 to try HP and XP 'factory re - install', but the HP splash screen is no longer, perhaps due to a new card mother MSI, I put a few months ago. Any help?
If all else fails, I buy a Windows 7 Upgrade disk and which will still work? Or would I need to buy the complete installation of W7 to "clean up" my system?
Thank you.
Jacob S.,.
Thanks for posting with us. Have you tried to run MSConfig from safe mode? If the immediate window does not work, you can right click on your taskbar and start the Task Manager. From there, you can select file > new task > and then type msconfig in the window.
With respect to obtaining OEM disc, you may be able to buy them from HP, but since you have replaced the motherboard and then the OEM disc probably does not work. You should check with HP on this one.
If you buy the upgrade to Windows 7 you can do a clean install, but it should be started from Windows. You insert the DVD in the drive so that the desktop, and then select the custom Setup to perform a clean installation. It will validate your XP before you start the installation.
Now if you think that your PC has a virus (which it sounds like it might) then you can try using a free online virus scan. You should be able to run one of them without blocking. Also, make sure that you log on with an administrator account. Here is a link to a scan online, that you can try, or you can search bing for others that are out there.
http://OneCare.live.com/site/en-us/default.htm Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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Hi freebeing,
Thank you for reporting this issue. We have reproduced it is internal and work on it. Sorry for the inconvenience.
See you soon,.
--
Darius
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