XP - issue of modem - works with Westell 327W - now will not work with any other modem

I use Westell 327W modem.  Verizon contacted on slow speed of ISP.  His person accessible tech my computer remotely and made various changes to the settings.  Did not help with the speed.  They then sent new modem - 7500 Westell.  However, I find now that while the computer always connects OK with the Westell 327W original, I can not connect with any other modem, including a new and several others that I have which was very well connected in the past.  I guess that the person tech made some changes to some settings that I place that affect the ability of the computer to recognize and to connect through a different modem.  The modem starts fine, all lights come on, but when I go to connect, I get a response that the remote modem does not recognize me.  Which parameter is one that handles it.  Thank you. Peggy

Thanks - I have discovered that while I had an internet connection (that I could see), Verizon was not recognize me.  Problem is that I had to reinstall the software from Verizon for the new modem, which they had not told me I had to do (and did not).  Finally stumbled on it and had it solved, but thanks to the entry.

By-the-way, he did not a thing to address the problem of low speed; their representative says it is 1.7 mps to the modem, the best that I get so 1.25, and it is habituellement.8 to 1.0.  Probably not your area of expertise

Once again, thank you.

Tags: Windows

Similar Questions

Maybe you are looking for