XPS 13, Black Screen, 5 flashes white, amber 2 flashes
Hello
I don't know if everything is connected, but here is the story complete.
I bought my laptop when it comes out in November 2015 (8 GB, without contact). About 5 hours ago, the task bar/all windows did not fit my screen, but an update for one of the pilots visual resolved. Two days ago his order of play, but an update to one audio drivers fixed that, as well.
Yesterday and today, my laptop has frozen sometimes when I ran something idle (YouTube, leaving an open window, etc.). Force I closed down my computer whenever my computer froze, but my computer started flashing 5 flashes white and 2 flashes orange in sequence about every other time I turned on my computer after force quitting. What is strange, is that, when the light under the track button is flashing, the power button does not shine, if I press the power button, the computer emits a sound like the fan market, then stops.
I tried to start my computer in diagnostic mode where it is possible, but it keeps on freezing in the middle of this diagnosis.
Is there anything I can try? I'd be really sad if I restore my computer: c
Thank you.
Hello
I called customer service and they did some diagnostics with me. In the end, I had to send my computer to their technicians (apparently, there was a malfunction of the main logic board).
The positive was that no data has been lost.
Good luck!
Tags: Dell Laptop
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**************************************************************
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