XPS 15 9550 shutdown problem

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• (Redirected) Dell XPS 15 9550 - battery problems

  Have been a customer for a long time of the Dell laptops.  Bought various laptops such as Vostro 1720, XPS Duo 12 etc.

  I bought the XPS 15 9550 on 27 June 2016 after costing a fortune.

  Immediately noticed a problem with the battery life that is loading / unloading quickly.

  The first time, got battery in full in a few minutes.  After recharging, at the beginning he said battery life is 4 hours. But the battery discharged within just two or three hours of time.

  Since then, battery charges to the full in about 30 minutes and ends in less than 2 hours.

  Because my laptop is still under warranty, I raised a ticket of support immediately on June 29, 2016.  Unfortunately until now, I didn't reply to Dell.

  Please can you help solve this battery issue.

  Hi roadsidetree,

  Please repost this to our customer support Forum.

  http://en.community.Dell.com/support-forums/customercare/

• New XPS 15 (9550) - WIFI problems

  Hello

  I have a new-(9550) XPS 15 - 10 Pro Windows

  I'm getting problems with the Wi - Fi connection, dropping intermittently.

  I have an another two other laptops from dell and the wifi connection is rock steady.

  I have updated drivers wifi at latest on the dell site Communications_Driver_NYN84_WN32_1.519.0.0_A01. EXE

  I have also flashed the bios according to the dell website:

  XPS_9550_1.0.7.exe

  Finally, I removed the wifi devices drivers completely and reinstalled

  However my wifi connection drops always. The only way to restore is to switch off wifi on the laptop, then on again.

  Please can you help me?

  Looks like I found the solution.

  Turn off all power saving for the wifi card.

  More specifically,.

  1. go in control/material Panel and power sound/options/change of setting.

  2. click on advanced power settings.

  3. scroll the settings of the wireless cards

  4. mode of energy saving, located on the battery for maximum Performance.  All hooked up to a maximum return

  As I set these options 3 days ago, my wifi was completely stable. Hope it helps guys too.

• XPS 15 9550 with black screen problem

  Hello

  I have a XPS 15 9550 UHD, 512 GB SSD and using the laptop without major problems for 3 days. Today, I tried to start in safe mode for windows and you press the F8 key at random on the departure. It has not worked and I retried the boot. I could randomly pressing keys like F5-F6-F7-F8 function, etc.  But now the screen is always black, no sign of any connection Logo Dell or bios. I see that power exists on the laptop, fans run, there is on the keyboard lights up but the screen is black and there is absolutely no sign of boot.

  I also press and hold the FN + start button / stop. It did not work. I tried but its not start. What could be wrong here? Remove the battery (I hope that security will not be cancelled if I open the back of the laptop) and retry the turn a good idea?

  BTW I bought this laptop in the United States and return to my country Turkey. The DELL warranty is valid internationally?

  Best regards

  Try to press and hold the power button for about ten seconds, release and press it again. If I remember something like this happened to me recently, and I think it's how I solved it.

  BTW, F8 to enter Safe Mode has been disabled in Windows 10. You can hold SHIFT while clicking on the power > restart links on the login screen or the Start Menu (on the left or right, click on the selection) and then enter in the troubleshooting section. The other option is to change BCDEdit.

  EDIT: I just now experienced some strange problems on this site. From time to time if I right click on one of the posts to choose open in a separate tab, the select box (which has a number of other selections) is completely or partially black. I have never seen it before. I use the latest version of Firefox as my browser.

  JohnD

• XPS 15 9550, P2415Q, sleep problem

  Hello, I recently bought a Dell XPS 15 9550 and a 4 K of Dell's Dell monitor. The monitor is connected to the XPS via HDMI. I use this phone more like a desktop computer, it is connected directly to the router.  The monitor goes to sleep after one minute of inactivity. I gone through all settings to never go to mode "Eve". The XPS screen will not sleep but briefly flashes white but then returned to the screen blanker (Webshots) but the monitor still expires at a minute with a blank white screen.  Movement of the mouse, the screen turns on, Webshots stops and displays the current screen. The monitor is set up for clone display XPS.  Suggestions?

  Ray

  What resolution is running the monitor? It should be the default value of resolution HDMI 3840 x 2160 30 Hz. open the OSD (On Screen Display) display - display. It must be defined on the primary.

• [XPS 15 9550] Display stops flashing after upgrade to Ubuntu 16.04

  I have recently moved from windows to Ubuntu and I installed Ubuntu 16.04 on my new Dell xps 15 9550 laptop. Everything works perfectly except the display. It keeps flickering. Maybe the problem is with the NVIDIA graphics.  Someone will be able to help me with this problem. Thank you

  

  I managed to solve this problem by improving my kernal to 4.5.0 :)

• UP3216Q, XPS 15 9550 HDMI out, can't get 3840 x 2160 60 Hz?

  I just got this ULTRA EXPENSIVE monitor, 2500 + tax from Dell, which cost of superior quality!

  The drivers installed and right from the GET go, I can't get the maximum resolution with 60 Hz refresh rate. The screen is extremely slow.

  I have the new laptop Dell XPS 15 9550, which is connected via HDMI 2.0. 'Works' except that I get 60 Hz @ 2048 x 1152, but as soon as I chose 3840 x 2160 I get only 30 Hz maximum. What gives? I have a cheap UHD 4 K monitor I bought for less than 1000 which can make max resolution @ 60 Hz...

  If it's the best this thing can do, I have to go back! $ 2,500 for 30 Hz?

  With the help of 10 Pro 64-Bit Windows. If anyone can help that would be great! It is not normal... I am hooked directly on the screen of my laptop, I have not the TB15 docking station because it's still not available in the Canada, but I'm not sure that it would even help.

  My E7240 Latitude has the same problem. But that's because the HDMI output on the Latitude E7240 is version 1. 4A. The customer I find State that the output HDMI of XPS 15 9550 is only version 1. 4A, not 2.0.

  

  Do you mean only by using the XPS 15 9550 output HDMI, you reached 3840 x 2160 60 Hz on the other UHD 4 K monitor?

• XPS 15 9550 CPU speed is as low as 0.75 ghz after manually installed windows 10 with all the drivers installed and BIOS updated

  I just bought this XPS 15 9550 in January, and I really appreciate it at first.

  However, one day, as pushed microsoft update to 10586 version of windows 10 and the machine will always fail to install the update, so I decided to download the image file and install it myself.

  The installation went smooth, but after a few days use, I found the computer is very slow during playback of videos and games and I came to find the speed of the CPU shows the label of performance in the Task Manager always will be 0.75 ghz and 0.78 ghz. He cannot go above that. I also found that the use of the CPU cannot exceed 30%.

  I've already updated my BIOS to 1.1.19, reinstall the system, a few times, choose the battery mode high performance, etc and this does not help.

  I also downloaded the power of intel and found gadget for my processor power consumers are still weak and the speed of the CPU is always not 0.80 ghz.

  In addition, I encountered the problem that after plugin the AC power, the speed of the CPU will fall to 0.39 ghz...

  Someone at - it an idea of what is happening here and how can I solve the problem? I'll really appreciate it. Thank you.

  I had my problem is solved. Follow these steps:

  1. download gadget power intel, you can search online for it.

  2. check the power of your CPU (package pw...) rate and open the videos and applications that will constantly consume the CPU power. See if the power is still weak.

  3. If the power is still weak, try to update your BIOS (download dell drivers and the new version should currently be 1.1.20) and see if things are getting better.

  4. If the power is still low, you must contact dell technical service to replace your hardware (my computer has replaced the northbridge, southbridge, I forgot, but after replacing, the CPU works fine)

  Note: If you run games using your discreet graphics card, such as starcraft II and you found that it's extremely slow, it is possible that your cpu is capped.

• Dell XPS 15 9550 battery not charging

  I recently got my XPS 15 and was messing with the settings of the BIOS for the life of the battery.  I changed the Adaptive mode to custom loading, about 80 to 90% thresholds.  When I booted my machine, the battery indicator on the taskbar displays "connected, charge", but this is clearly not the case, as the battery life gradually decreases as if it does not load.  In addition, it no longer displays the estimated remaining time, but 'calculation. "... ».  I tried to return to the Adaptive mode, but it still has the same problem.  I also installed the Dell power management program to see if that helped things, but there is not.

  Someone else has had this problem after changing the battery settings in the BIOS, and how do I fix?

  

  Dell XPS 9550 last updated the BIOS:

  http://www.Dell.com/support/home/us/en/04/product-support/product/XPS-15-9550-laptop/drivers/advanced

  

• Dell Power companion 18000mah XPS 15 9550 CPU limitation

  BIOS 01.01.19, when I plug the 18000mah Dell Power companion to my XPS 15 9550, CPU locks to its multiplier x9.0. It's as if it is the speed of the CPU on the amount of energy is entering into the laptop (as the companion of power is too low to charge).

  It reminds me the old question of the closure of CPU multiplier when you remove the power connector, which now seems to force the processor to fall to x9.0 multiplier before rising upward, slowly (so it is not instant, but good enough).

  Anyone who suffers these questions?

  It seems that this problem has been fixed in the latest version of the BIOS.

• XPS 15 9550 - TPM "disappeared".

  After receiving my XPS 15 9550 about six weeks ago, I immediately enabled BitLocker w/TPM. Which was working fine until a week or so; I was invited all of a sudden for the recovery BL key after having the laptop off for about 24 hours.

  Consecutive restarts kept asking the recovery key. Finally, I tried suspending protection BL. Trying to take it back, I got the error message "no security of the TPM secure mechanism were found on this computer". And of course: TPM has been put as a device "hidden" in Device Manager, try to re - activate it led to the same error message. Also, I was unable to find any mention of TPM in the BIOS.

  No hardware changes or upgrades to the BIOS didn't had been played when this problem occurred.

  I tried earlier to upgrade the BIOS version 1.2.0 to 1.2.2 (later), but without success - the TPM is still missing from the BIOS. I also tried to restore the settings to factory, but with the same result.

  Finally, I got a hold of a Dell technician who was able to understand my problem. I was told to make a laptop computer power cycle: remove the battery, remove the memory sticks and finally press the power button for a good 30 seconds. Then wait 30 seconds before put you everything back together.

  In other words, only a full reset CMOS. But it worked! After starting the TPM module, options were "Safe" in the BIOS.

  I still wanted to know what caused this in the first place however.

• XPS 15 9550 coil Whine

  I was hoping that this would not be a problem with models of the latest generation, as it is my understanding that this problem has been fixed by the end of the previous generation. Unfortunately, I don't have sound reel whining on my new XPS 15 9550 when it is connected to the power adapter. When it is disconnected from the adapter, the groan is much less visible. It is particularly visible to me when scrolling in Chrome, for example. Backlight KB makes no difference. It does get a little better when the battery is fully charged, but is still quite audible to me.

  Someone else knows that with Skylake models? I am extremely disappointed at this point, I like everything on this laptop except the whine of the coil and the webcam at the bottom of the screen (which I can live with, unlike the whine of the coil).

  New power supply problem.

• XPS 15 (9550) Windows BSOD 10 DRIVER_CORRUPTED_EXPOOL

  I have experience at least one daily BSOD on my new Dell XPS 15 (9550) running Windows 10.  DRIVER_CORRUPTED_EXPOOL.  Ntoskrnl.exe + 151d0

  You have updated to the latest version of the BIOS? Yes.

  Your drivers are up to date?  Yes.

  Are you running the driver version 1.1 for the SSD is Samsung?  Yes

  Do you use UEFI in AHCI mode?  Yes

  You have reloaded your operating system from scratch?  Yes.

  I'm curious to know after you have reinstalled Windows, how long to wait before installing programs or drivers, just to let the system run Windows only and see if you still receive the error?  I'm almost tempted to suggest working with the system in SafeMode overnight and check in the morning to see if there are blue screens.

  I could check the resource monitor and see if all programs stand using an abnormal amount of system resources, open Task Manager (press the windows with the x button, choose Task Manager) click on the performance tab and then click the resource monitor button. You can see at a glance which fits CPU, memory, disk and network resources and maybe get a hint about what is at the origin of the problem.

  I you will be shooting a friendship, with the erratic error request so I'm careful about suggesting replacements of parts, but if the problem persists, it may be something to consider.

  TB

• XPS 15 9550 freezes randomly (on any OS)

  Hello, I would really appreciate any help that anyone can give me.

  My situation is this: I got a new Dell XPS 15 9550 two weeks ago. It was working fine until last night when suddenly the screen went black. I was just using Facebook. The computer was still but does not. He would not press the power button. So I held the power button for 5 seconds, rebooted and he always used and it would never happen again. Finally, after trying different solutions, I went for the reinstallation of Windows 10.

  While Windows 10 has been reinstalled it happened again. All of a sudden the screen went black and stayed like that forever. I had to shut off again. Now, I have no OS and computer stuck in a boot loop. Fortunately, I had a USB bootable Ubuntu Linux laying around. So I plugged in and tried to install Ubuntu

  But the computer also freezes randomly when trying to install Ubuntu. Sometimes, it's not even lasted 10 seconds before freezing, sometimes it takes a minute. The only difference is that with Ubuntu screen freezes on the last image, whereas with Windows, the screen freezes black.

  So I ran MemTest86, no memory problem. I ran the Diagnostics Dell Diagnostics (extensive testing) score. Fell asleep. Returned 4 hours later and Diagnostics says no past everything, no errors. The strange thing is that after 4 hours there still react, just waiting for me to click OK. Do not freeze. So I restarted the laptop, tried to install Ubuntu and even once, freezes after a few seconds.

  So I really don't know what could be the problem. If it freezes on different OS, it must be a hardware problem? But diagnostics memtest86 and dell said material is OK. Not only that, but when running the diagnostics, it did not freeze for hours.

  I'd appreciate any help that anyone can give me. Thank you very much.

  Kevin - also had other problems with it, or is it the same freeze issue?

• Is this normal for XPS 15 9550 screen quality?

  Good evening.

  Last month I bought the XPS 15 9550 with a 4K screen and it had a red tinge in the corners of the display surface, which was visible in a bright room with me, just sitting in front of it. I thought that I have received a defective unit and arranged a replacement through Dell customer support and yesterday I got a new one. However, it has exactly the same problem. To understand what I'm talking about I enclose a picture of the screen. Black background, no external light sources, average brightness.

  

  Smart phone camera exaggerates this effect a little bit but it is still very noticeable to me. I'm talking even on ghosting and consultation of top / sides when black past completely in red, honestly, I could live with it, but that distortions of color at this angle... I expect too much of a £1,800 laptop? It is worth to try another replacement?

  Not normal. RMA and hope for better luck.