XT1095 compensation android & no Marshmallow; Help!

Hello. I hope someone can offer me some advice. I have a XT1095 that is used on AT & T. It is 5.1 running and doesn't seem to 6.0. I texted with Moto support who said that it is not available on AT & T, but this is clearly not correct because it is a Pure edition and carrier should not come into play. In addition, pay Android does not work as I get an error that Google is unable to verify whether a compatible device. I wonder if these issues are linked, as maybe there is a problem with the way the device presents itself to Google. Any thoughts? I did a reset last night, but that did not help either problem. TIA.

Tags: Motorola Phones

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