yellow padlock on the e-mail that I can't remove

I have a yellow padlock on an e-mail who thought he had a virus in there.  When I ran virus scan, e-mail appeared at the bottom of my login page.  I have tried everything I can think of to remove this lock, but have had no success.  It's only my second month to use a computer and my first time to use the forums.  Any suggestions would be greatly appreciated.

First read this because you do not give enough information for anyone to be a great help:
http://social.answers.Microsoft.com/forums/en-us/answersfeedback/thread/d2edd15a-03c8-434B-AD8A-c9bde4f7b0d7/

Tags: Windows

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