Similar Questions

• Yes, another question regarding the freezing of Safari - EtreCheck report included

  Yes, another question regarding the freezing of Safari.

  From a little over a month (I think), Safari started freezing regularly whenever I want to open new tabs or switch between tabs. I found myself to leave the program several times per day / hour. I can't identify any specific common cause (other than my MacBook being old) or any new software or updates that might have initiated the question. At first I thought he might have many tabs, I tried to open, but recently it happens even with only a few tabs open.

  I worked through the steps I found in this forum and others: empty the cache, start in safe mode, etc nothing works.

  Based on the previous suggestions, I have downloaded and run EntreReport which I included below. The note and maybe just a distraction, but EntreReport has crashed three times tonight, before he was able to produce the sub report. I ran the report after restarting my system with no other programs running.

  Suggestions are welcome at this stage because I want to start using Chrome or Firefox because I like the transfer procedure between my devices.

  Thank you in advance.

  Ben

  -----------

  EtreCheck version: 2.9.11 (264)

  Report generated 2016-04-28 22:48:58

  Download EtreCheck from https://etrecheck.com

  Time 05:45

  Performance: Below average

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Click on the link [check files] help with unknown files.

  Problem: Apps are broken

  Description:

  Safari freeze when opening new tabs / switching between the tabs.

  Hardware Information: ⓘ

  MacBook Pro (15-inch, mid 2009)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro5, 3

  1 2.66 GHz Intel Core 2 Duo CPU: 2 strands

  4 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 2 GB DDR3 1067 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1067 MHz

  Bluetooth: Old - transfer/Airdrop2 not supported

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = battery check - Cycle count = 389

  Video information: ⓘ

  NVIDIA GeForce 9400M - VRAM: 256 MB

  Color LCD 1440 x 900

  NVIDIA GeForce 9600M GT - VRAM: 256 MB

  Software: ⓘ

  OS X El Capitan 10.11.4 (15E65) - since startup time: less than an hour

  Disc information: ⓘ

  FUJITSU MJA2320BH FFS G1 disk0: (320,07 GB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Macintosh HD (disk0s2) /: 319,21 go-go (54,93 free)

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  HL-DT-ST DVD - RW GS23N)

  USB information: ⓘ

  Built-in ISight from Apple Inc..

  Card reader Apple

  Apple Inc. BRCM2046 hub.

  Apple Inc. Bluetooth USB host controller.

  Apple Inc. Apple keyboard / Trackpad

  Computer, Inc. Apple IR receiver.

  Guardian: ⓘ

  Mac App Store and identified developers

  Unknown files: ⓘ

  ~/Library/LaunchAgents/com. GoodShop.updater.plist

  ~/Library/application support/GoodShop/updater

  A unknown file found. [Check files]

  Kernel extensions: ⓘ

  / Library/Application Support/Symantec/virus

  [no charge] com.symantec.kext.SymAPComm (11.1.2f17 - 2015-05-23) [Support]

  / Library/Extensions

  [no charge] expressvpn.tap (20150118 - 2016-04-12) [Support]

  [loading] expressvpn.tun (20150118 - 2016-04-12) [Support]

  / System/Library/Extensions

  [no charge] com.DYMO.usbprinterclassdriver.kext (1.1 - SDK 10.9-2016-04-12) [Support]

  com.Silex.driver.sxuptp [no charge] (1.5.1 - 2016-04-12) [Support]

  com.symantec.kext.internetSecurity [no charge] (1.3.2 - 2016-04-12) [Support]

  com.Symantec.kext.IPS [no charge] (3.2 - 2016-04-12) [Support]

  Startup items: ⓘ

  CMA: path: / Library/StartupItems/cma

  RosettaStoneLtdDaemon: Path: / Library/StartupItems/RosettaStoneLtdDaemon

  Startup items are obsolete in OS X Yosemite

  Launch system officers: ⓘ

  [loaded] 8 tasks Apple

  [loading] 165 tasks Apple

  [operation] 65 tasks Apple

  Launch system demons: ⓘ

  [loaded] 45 tasks Apple

  [loading] 161 tasks Apple

  [operation] 83 tasks Apple

  Launch officers: ⓘ

  [no charge] com.adobe.AAM.Updater - 1.0.plist (2016-04-28) [Support]

  [failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2015-10-31) [Support]

  [operation] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]

  [loading] com.epson.esua.launcher.plist (2015-06-29) [Support]

  [operation] com.epson.eventmanager.agent.plist (2014-09-21) [Support]

  [loading] com.google.keystone.agent.plist (2016-03-01) [Support]

  [operation] com.mcafee.menulet.plist (2016-03-23) [Support]

  [operation] com.mcafee.reporter.plist (2016-03-23) [Support]

  [loading] com.oracle.java.Java - Updater.plist (2013-11-14) [Support]

  [operation] com.symantec.uiagent.application.plist (2010-11-16) [Support]

  [operation] com.trusteer.rapport.rapportd.plist (2016-03-19) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.ARMDC.Communicator.plist (2015-10-31) [Support]

  [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-31) [Support]

  [loading] com.adobe.fpsaud.plist (2016-04-15) [Support]

  com.DYMO.pnpd.plist [no charge] (2014-10-16) [Support]

  [loading] com.expressvpn.tap.plist (2016-01-27) [Support]

  [loading] com.expressvpn.tun.plist (2016-01-27) [Support]

  [loading] com.google.keystone.daemon.plist (2016-03-01) [Support]

  [loading] com.macpaw.CleanMyMac3.Agent.plist (2016-04-18) [Support]

  [operation] com.mcafee.cspd.plist (2015-05-08) [Support]

  com.mcafee.ssm.ScanFactory.plist [no charge] (2016-03-16) [Support]

  com.mcafee.ssm.ScanManager.plist [no charge] (2016-03-16) [Support]

  [operation] com.mcafee.virusscan.fmpd.plist (2016-03-22) [Support]

  [loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

  [loading] com.oracle.java.Helper - Tool.plist (2013-11-14) [Support]

  [loading] com.symantec.MissedTasks.plist (2009-11-10) [Support]

  [loading] com.symantec.Sched501 - 1.plist (2014-08-27) [Support]

  [loading] com.symantec.Sched501 - 4.plist (2015-01-08) [Support]

  [loading] com.symantec.Sched501 - 5.plist (2015-01-08) [Support]

  [loading] com.symantec.avscandaemon.plist (2009-10-10) [Support]

  [operation] com.symantec.diskMountNotify.plist (2009-09-14) [Support]

  [loading] com.symantec.navapd.plist (2009-09-14) [Support]

  [loading] com.symantec.navapdaemonsl.plist (2009-11-14) [Support]

  [operation] com.symantec.sharedsettings.plist (2009-07-22) [Support]

  [operation] com.symantec.symSchedDaemon.plist (2009-11-10) [Support]

  [operation] com.symantec.symdaemon.plist (2009-03-27) [Support]

  [operation] com.trusteer.rooks.rooksd.plist (2016-03-19) [Support]

  User launch officers: ⓘ

  com [running]. GoodShop.updater.plist (2013-09-24) [Support]

  [loading] com.adobe.AAM.Updater - 1.0.plist (2015-10-25) [Support]

  [failure] com.facebook.videochat. [entrenched passage] .plist (2014-08-09) [Support]

  [loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-04-25) [Support]

  Items in user login: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  Application of Google Reader (Google Drive.app/Applications /)

  Dropbox application (/ Applications/Dropbox.app)

  ExpressVPN application (/ Applications/ExpressVPN.app)

  CleanMyMac 3 Menu Application (/ Applications/CleanMyMac 4.app/Contents/MacOS/CleanMyMac 3 Menu.app)

  Other applications: ⓘ

  [ongoing] com.DYMO.pnpd

  [ongoing] com.getdropbox.dropbox.83552

  [ongoing] com.google.GoogleDrive.81632

  [ongoing] com.macpaw.CleanMyMac3.Menu.80672

  [ongoing] com.mcafee.ssm.ScanManager

  [ongoing] com.mcafee.virusscan.ssm.ScanFactory

  [loading] 420 tasks Apple

  [operation] 193 tasks Apple

  Plug-ins Internet: ⓘ

  o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]

  Default browser: 601 - SDK 10.11 (2016-04-18)

  Flip4Mac WMV Plugin: 2.4.4.2 (2012-12-25) [Support]

  DYMO Safari Addin: Unknown - SDK 10.9 (2014-10-26) [Support]

  AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-11) [Support]

  FlashPlayer - 10.6: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

  Silverlight: 5.1.30514.0 - SDK 10.6 (2015-09-16) [Support]

  QuickTime Plugin: 7.7.3 (2016-04-12)

  Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

  googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]

  iPhotoPhotocast: 7.0 (2010-11-15)

  AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-11) [Support]

  SharePointBrowserPlugin: 14.3.0 - SDK 10.6 (2013-02-09) [Support]

  SiteAdvisor: 2.0 - 10.1 SDK (2015-03-30) [Support]

  JavaAppletPlugin: Java 8 updated 77 03 (2016-04-18) check the version of build

  Safari extensions: ⓘ

  AdBlock - BetaFish, Inc. - https://getadblock.com (2016-03-30)

  Add to wishlist Amazon - Amazon.com - http://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2011-07-09)

  GoodShop - GOODSEARCH LLC - http://www.GoodSearch.com (2013-09-24)

  SiteAdvisor - McAfee - http://www.siteadvisor.com (2015-09-28)

  PIN button - Pinterest, Inc. - http://www.pinterest.com/ (2015-07-03)

  3rd party preference panes: ⓘ

  Flash Player (2016-04-15) [Support]

  Flip4Mac WMV (2012-05-15) [Support]

  Growl (2015-09-16) [Support]

  Java (2016-04-18) [Support]

  Norton\nQuickMenu (2010-11-16) [Support]

  Trusteer Endpoint Protection (2016-04-18) [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  5% WindowServer

  1% kernel_task

  0% fontd

  0% SymDaemon

  Top of page process of memory: ⓘ

  445 MB kernel_task

  Mdworker (18) 430 MB

  164 MB Google Reader

  Dropbox 123 MB

  VShieldScanner (4) 66 MB

  Virtual memory information: ⓘ

  106 MB free RAM

  4.15 GB used RAM (770 MB cache)

  6 MB used Swap

  Diagnostic information: ⓘ

  April 28, 2016, 22:42:12 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-224212_[redacted].crash

  com.etresoft.EtreCheck - /Applications/EtreCheck.app/Contents/MacOS/EtreCheck

  28 April 2016, 22:21:42 self-test - spent

  April 28, 2016, 19:49:12 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-194912_[redacted].crash

  April 28, 2016, 19:47:10 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-194710_[redacted].crash

  April 28, 2016, 19:38:58 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-193858_[redacted].crash

  April 28, 2016, 19:04:58 ~/Library/Logs/DiagnosticReports/rapportd_2016-04-28-190458_[redacted].crash

  /Library/rapport/*/rapportd.app/Contents/MacOS/rapportd

  April 28, 2016, 06:06:59 /Library/Logs/DiagnosticReports/Safari_2016-04-28-060659_[redacted].hang

  /Applications/Safari.app/Contents/MacOS/Safari

  April 28, 2016, 12:48:04 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-04-28-004804_[redacted].cpu _resource.diag [details]

  / System/Library/CoreServices/SubmitDiagInfo

  April 27, 2016, 22:01:10 /Library/Logs/DiagnosticReports/Safari_2016-04-27-220110_[redacted].hang

  April 27, 2016, 21:57:37 /Library/Logs/DiagnosticReports/Safari_2016-04-27-215737_[redacted].hang

  April 27, 2016, 19:05:50 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-27-190550_[redacted].crash

  April 27, 2016, 06:57:28 ~/Library/Logs/DiagnosticReports/Airmail 2_2016-04-27-065728_ .crash [deleted]

  / Applications/Airmail 2.app/Contents/MacOS/Airmail 2

  26 April 2016, 19:48:11 /Library/Logs/DiagnosticReports/Safari_2016-04-26-194811_[redacted].hang

  Remove all apps viruses you have

  Symantec, McAfee, Norton...

  CleanMyMac3

• iTunes not listen or download my TV shows.

  I am running iTunes 12.4.3 on El Capitan 10.11, currently connected to my account. I bought episodes of TV shows that I listened to before, but today they will not leak. When you try to download them, an error message appears saying that the episodes cannot be downloaded or the other. I rebooted my machine one or twice to nothing does, and iTunes displays up to date.

  Any advice?

  I bought Game of Thrones in the States and in streaming in France, but I don't think that would be a problem I've been streaming fine for the last few days.

  Any help is appreciated!

  Hello

  Your problem happens because of your change of places. Your purchase will apply only to the USA and you can not download them in another country.

  Jim

• 1st generation ATV dead. Orange light but no screen and no resetting of distance.  I tried direct connection to Mac and iTunes open and he's not here.  Is it possible to restore to the factory without screen or remote work

  1st generation Apple TV is dead. Orange light but no screen and no resetting of distance. I tried direct connection to Mac and iTunes open and he's not here. Is it possible to restore to the factory without screen or remote workin

  I guess you tried maintained low men together for about 6 seconds - silver 1 ATV that will restart to the diagnostic partition but who would rely on the hard disk is functional and if it was ok that wouldn't work with the logic board failure.

  I guess you have not fed and attempted to restart.

  In case your AppleTV think it is paired with another remote try Menu and left arrow for 6 seconds - the light now intervenes when you press the buttons on the remote?

  Also, it could be in the video mode bad - try Menu and upward arrow together for 6 CES switch video modes, but implies that he actually started OK.

• Compatibility problem with Vista and iTunes

  I downloaded iTunes 9 on my Tobisha laptop Satellite last night and put about 2.5 GB of music on it. I didn't upload the music from the internet. I used MP3s, I had for a few years.

  When I went to boot up the laptop this morning the loading process took some time, but it never loaded to the login screen. I just see the bottom of MicroSoft. Is there a compatibility problem with Vista and iTunes? Maybe I put too much music on my laptop?

  Boot in safe mode and delete iTunes and all the music I downloaded would solve the problem? Or it is less simple than that?

  Don't know where to direct this question if any help you could provide would be greatly appreciated.

  Thank you.

  Hello

  iTunes is compatible with Vista and there should not be any problem.
  Yesterday, I installed iTunes 9 on my U400 and everything happened correctly.
  If your laptop can not boot Vista correctly, then you should try the repair feature.

  Turn on the computer and press F8. Now you will see the advanced boot menu.
  Now, you have many choices.

  As a first step, you should try the option called: last good known Configuration (Advanced)

  If this will not help and the Vista will not start then try the option called repair your computer. This option displays a list of system recovery tools, you can use to repair startup problems, run diagnostics, or restore your system.

  If that does not help, then you will need to retrieve the unit using the Toshiba recovery disc or HARD drive recovery.

• Someone uses another SMTP relay and then using my email address to send spam.

  Someone uses another SMTP relay and then using my email address to send spam. They have no access to my hotmail otherwise I see on sent items. I can see the SMTP server on the header. What should do?

  They send SPAM to some of my contacts.

  Someone uses another SMTP relay and then using my email address to send spam. They have no access to my hotmail otherwise I see on sent items. I can see the SMTP server on the header. What should do?

  They send SPAM to some of my contacts.

  Not a question for the forum of Virus and malware/scanning software and removal of threats.

  A moderator will move your post to the Forum Microsoft Account, Hotmail, Skydrive.

  http://ask-Leo.com/my_contact_list_is_getting_spam_from_me_what_do_i_do.html

• Lost sound on my computer (CD player and iTunes)

  The sound on my computer (CD player and iTunes) suddenly disappeared.  When I try to play iTunes, the white point that usually does not move through the gray bar at the top of the screen to show how much game time has been/is left.  Any thoughts, anyone?  Thank you very much

  Hi geordiexile,

  ·         Did you make any changes before the show?

  Try the following.

  Method 1: Run the next Fixit tool and see if it helps.

  Diagnose and automatically repair audio playback problems

  Method 2: Follow this link to check the issue.

  No sound in Windows

• Another Question... Pasted the first album... but does not work properly

  Hello-

  Another question - I stuck my first file (wpa without loss) from the album on my rocket and when I go to him, he travels only (so 1,2,3, etc. and then it again.)  The songs look like they have any length, if that makes sense.  The bottom bar is from 0:00 0:00.  The strange thing is the player will play all music pre-loaded there, and when I tried to copy a song the player on the computer off, he played.  It is therefore not the file of the song itself I guess.

  What I've done wrong? And how to fix it?

  Thank you very much!!  This forum is very useful for a beginner!

  WMA Lossless is not a supported audio format. Which means that it won't work. You will need to re-Ripper in plain ' ol .wma, .mp3, .ogg or .flac format.

• Restoration of openers program: how to restore the original program of opening such as internet explore and itunes instead of notepad ++

  on my computer, I have somehow changed the settings for applications on windows 7 open with notepad ++ how to restore the original program of opening such as internet explore and itunes instead of notepad ++

  I've seen this happen when opening a program via a shortcut (for example. LNK file), you are asked what type of program to open it with. After selection of Notepad ++ (or another program) via the Select a program from a list of installed programsand checking the always use the selected program to open this type of file, document or program referenced by the shortcut of origin opens in Notepad ++ as it should.

  The problem is that now all shortcuts (for example. LNK files) on the desktop or in the browser will want to open Notepad ++ and use the icon of Notepad ++ to display the shortcut no matter what shortcut was originally intentioned to open. This is known as a file association and the default icon.

  The good news is that a small free utility was written to cancel the. LNK file association was created. There is also a registry hack to achieve, but I recommend the utility unASSOC for its ease of use.

  A utility to Unassociate Types of files in Windows 7 and Vista

  Just download and then use the utility to unassociate the. LNK files. Manual is available on the web page above (the same place to get the utility). Quite simply, you run the program and wait for the list of the types of files to complete. Select. LNK in the list and then click delete the file type.

  Your asscoiations of moose file will be restored.

• I just moved from windows to mac and changed my photoshop and lightroom, but now continues photoshop and lightroom stopping self on the mac, mostly photoshop and lightroom, anyone know why?

  I just moved from windows to mac and changed my photoshop and lightroom, but now continues photoshop and lightroom stopping self on the mac, mostly photoshop and lightroom, anyone know why?

  Yes, never make it.  I think Mac Yosemite by default active Standby Mode.

  Nancy O.

• Hi ya'll! I'm still learning how to navigate my way with Lightroom. (Last time I wrote, I got a few responses that work.) Thank!) Now, I have another question. When I try to copy photos to my external hard drive to a CD/DVD, no matter if the make

  Hi ya'll! I'm still learning how to navigate my way with Lightroom. (Last time I wrote, I got a few responses that work.) Thank!) Now, I have another question. When I try to copy photos to my external hard drive to a CD/DVD, no matter if do leave LR or my car, I get the message; "Disc burning is not supported by LR on this computer." I've tried everything I can think of, so, I thought I'd see if anyone can find out if there is something I can do. Or could it be that my computer just can't handle it? Help! So frustrating!  I have a Lenovo PC, I don't know if that makes a difference. Any ideas? Thanks a lot for your help!

  You burned discs with other programs using this computer? Are you sure that you have a drive that will burn the disks?

• Another question about Dates

  Hi, I have another question regarding the use of the field date in Adobe Designer 8.  I have the updated domain in place so that the person can enter the date, lets say, 12/12/11 and it will convert to December 12, 2011, or, the user can click on the calendar that is attached to the date field and make a date selection.  My question is this.  Is there a way that can not only the calendar go to any date by selecting < or >, but can also go to an exercise < < or > >?  We have contracts that extend from 2 to 3 years and want this option to be available.

  Thanks for any help you can provide.

  Here is how I currently have my date fields in place.

  In the field section:

  View model: MMMM D, YYYY

  Edit pattern: M-D-AA

  Section of the value:

  MMMM D, YYYY

  Date must be entered as per example, 12 January 2012

  Liaison section:

  MMMM D, YYYY

  The calendar widget allows you to select other years.

  When you open the calendar, click on the name of the month, the calendar will show you every month of the current year.

  When you then click on the year, it shows you all the years of the current decade.

  

• Another question of novice!

  Hi guys...

  I had this posted in another question I raised yesterday... so thought that I should probably get a question by discussion

  A year after double view and month appear on the structure folders after you import the photo

  See things like

  Folder Image count

  10 2009

  2009 480 p

  If I import files with the correct creation date year etc... Why LR would create two folders with the same name...

  See you soon

  Steve

  Hi I think I've sorted it... Folder locations are the same as in

  C:\Documents and settings\stemcg\my Documents\My pictures\

  I looked at the link at the top... when I right click on the files and selecetd add a parent folder that it changed the view of annual records being next to each other for example...

  5 2010

  2010 5000

  4 2011

  2011 4096

  It separated like this

  upper part

  1996

  2000

  ....

  2009

  2010 5000

  2011 4096

  My Documents

  My photos

  2009

  ......

  5 2010

  4 2011

  I then right click on the folder with the least number of photos in there for example

  My perso\Mon pictures\2010 I selected update folder location.

  I pointed out the Selection tool in the same folder that is my perso\Mon pictures\2010. Then, he gave me a prompt to merge the files... It merged then deleted the My Pictures folder and added photos in the folder above... it looks like now

  upper part

  1996

  2000

  ....

  2009

  2010 5005

  2011 4100

  My Documents

  My photos

  2009

  ......

  The folders listed under my photos with the count in the records of the year preceding has increased in quantity... IE 2010 went from 5 000 to 5 005 photos...

  result!

  Thanks for the pointers guys...

  (one day I'll have the shot of LR!)

• Brushes and fonts anyone?

  Hello!  I love the forum and got lots of good advice... so here's another question!

  For a novice like me, someone has some good leads on free brushes and/or fonts free?  My eyes were crossed to research... and I'm not good enough to justify paying for them now! haha!

  Thanks in advance,

  opusf15

  Looking for brushes for Photoshop? If so, there are usually tons on Adobe Exchange.

  For free fonts, there are tons on the Internet. A little careful, because all the fonts are not created equal, and some do work well in the Adobe programs, notably in the Titler in PrPro. This SITE has some, and many are free.

  Good luck and make a list of all loaded fonts, in which case you need to remove a few defective.

  Hunt

• App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

  App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

  After upgrade 'OS X El Capitan' to "macOS Sierra" window only empty "App store" and page "Safari" made its appearance, no error message shows. store "iTunes" and "Dictionary" does not connect too.

  But Google chrome works well.

  So have you tried the next steps in your original post that Safari does not work after installing macOS Sierra:

  (1) x OS: "Unable to connect" or "unable to connect to the App Store. An internet connection is required"- Apple Support

  2) Advanced the steps to correct the problems with the iTunes Store - Apple Support connection