Yet another customer unsatisfied XPS 13 9343 touchpad

I want to add my voice to the chorus that the touchpad on the XPS 13 9343 (early 2015) gives me fits. I installed the BIOS A01, did not help significantly.

  1. Cursor jumps around under palm ghost touches, even without touching the touchpad
  2. sometimes unable to leave his right hand on the pavement and let button to work with the left hand
  3. sometimes is unresponsive for several seconds. especially vertical scrollbar in Firefox
  4. cursor jumps on the two right and left clicks, often by clicking the wrong button in the process
  5. occasional clicks ghosts when you pull the mouse on the page

The XPS 13 is a beautiful notebook.  He really need an app fully featured touchpad to set the sensitivity and eliminate too sensitive behaviors.

By the waay, types also sometimes double keyboard.  Another feature that should be easily resolved with a period of repetition that does not exist.

Brabian

Your best bet is to send it back while you still can and are looking for another machine but not from Dell.

Look at the spectrum by HP for example, it seems to have the same features and cost much less. Search the touchpad before buying.

Dell has knowledge on touchpad problems for a while and has had plenty of time to give us pilots and a screen put up so that each person can adjust the touchpad to his personal preferences. But in my opinion reason he hangs out and do not admit there is a problem means that Dell is not going to solve the problem.

Some even want to blame Microsoft, compare that to buy a new car and say Ford says go to manufacturing the parts for an item replaced or fixed. Completely ridiculous!

I paid Dell $1599,00 plus tax and this means that Dell is the responsible party.

How is it possible that Dell designed, built prototypes and run operational tests on these machines without noticing that the touchpad has so many problems?

Tags: Dell Laptop

Similar Questions

  • Dell XPS 13 (9343) touchpad scrolling speed.

    Hello

    So I just took my brand new Dell laptop XPS 13 (9343) today and everything works perfectly. The only problem I have with it at the moment is the speed of the touchpad, because I believe that it is too slow for my taste. I can't find the touchpad settings in the Control Panel, I can't find any drivers concerned for the model I have.

    Is it possible to increase the scrolling speed?

    Holy *...

    In fact, I have an answer for this question...

    Normally I do not have...

    Just stumbled on this one on another site...

    The setting of the speed of the trackpad is actually used for the speed of the mouse.  For example, to increase the number of lines to scroll to the mouse and it affects the speed of scrolling for the trackpad...

    Voila!

    It works...

  • Yet another customer with Photoshop CC crashing on opening!

    Hello

    CC of Photoshop retains the closing as soon as it opens on my PC. I have installed, uninstalled and reinstalled more than five times since the beginning of my subscription to CC two days earlier, nothing helps. I carefully cleaned my PC, followed all the advice I can find on the resolution of the problem, but no luck. There were a few variations: the ASPP has opened and then asked if I want to migrate my setting CS6-I tried both options, but the app just closes. Also, I managed to open the loan for photo editing. but as soon as the photo appears in the editing window, asked me if I weanted to svae it and the APP, then closed.

    I am at my wits end and more and more annoyed with Adobe. Can someone help please before that I am faced with the inevitable choice to cancel my subscription?

    Hi Jeff

    I spent about four hours today in discussions of the Adobe technical team in trying to solve the problem. There is no standard solution and the question was about to be wound when a solution was found by Syed Faraz on the team. I just tested robustness and good.

    Unfortunately, I do not know what caused the problem that my office has been temporarily supported. However, if far4 so good and I was very impressed by the patience and determination displayed by Mr. Faraz.

    Nevertheless, thanks a lot for your help request.

    Andrew aka Severn bore

  • XPS 13 9343 change the function keys

    I would like to change/disable the function keys on my XPS 13.  All searches on Google I've seen indicate that you can do this via a setting in the BIOS, but the BIOS EFI in my laptop has no entry to change the function keys.  Is there another way?

    OK, finally figured this out... post here so I hope that it helps someone else.

    All my research on this indicated that I had to change a setting in BIOS under the section 'System Configuration '.  Obviously this option asked, at least on the A07 BIOS on my XPS 13 9343.  The option that you need to change is now 'Behaviour of PUBLICATION'.  Select "Options of the FN lock" and make sure that "FN lock is verified (it should be... is the default) then be sure to Lock Mode Enable/secondary is selected.»  It is he who turns off the "multimedia" keys  Enjoy.  :)

  • Intermittent no audio on XPS 13 9343 (2015)

    I am facing a problem where about 50% of the time that I start my XPS 13 9343, I have a red X on the "speaker" icon and no audio.  If I have the mouse on the icon it says "no audio output device is installed".

    Looking at the HW Realtek Audio Codec in the Device Manager, it says:

    This device cannot start. (Code 10)

    {Operation failed}
    The requested operation failed. »

    After seeing this, I uninstalled and deleted the driver through Device Manager.  I reinstalled the driver from the Dell website (9343_Audio_Driver_X22K2_WN32_7422.118.0_A01. (EXE).  I always feel the question.

    Anyone who sees the same thing?

    This post to help more dell XPS 13 9343 users.

    I bought my XPS 13 9343 with windows by default 8.  I upgraded to windows 10 today and found the same problem with you.

    Downloaded and installed all the drivers updated, does not work.

    Dell system tried to detect and pilot managers, automatic download failed. So I manually downloaded an audio driver, in a loop of uninstall, reboot, installation, does not work.

    Finally, I decided to change to 9343_BIOS_Rev_A07 BIOS, Dell XPS 13 9343 system BIOS; and restart the computer, it works!

    So much pain... hope this helps

  • Format and reinstall Windows 10 - Dell XPS 13 9343

    Hello

    I have a Dell XPS 13 9343 provided with windows 8.1 and I have upgraded to windows 10.
    I would like to format and do a clean install of windows 10 and after that to create a dual boot with ubuntu.
    I don't want to retrieve anything, just in any format.
    My question is:
    1. What is the best way to do it? Is there a preparation necessary before formatting (except backup)? If anyone can point me to a relevant detailed guide, it will be great.
    2. do I need to care that I want to install ubuntu in dual boot, when I format and install windows? Or just to install after windows is already installed?
    Thank you.

    10 Windows will recreate all the partitions it needs. If you want to save your old settings factory Dell backup and restore use to make a bootable USB:

    http://dellwindowsreinstallationguide.com/Dell-backup-and-recovery-1-8-1-71/

    For more information on formatting vs wiping, see here:

    http://dellwindowsreinstallationguide.com/cleaning-up-a-drive-format-vs-secure-wipe-SSD-and-HDD/

  • XPS 13 (9343) driver issues

    Hi, I am trying to install drivers for the XPS 13 (9343). It is a failure if I add chipset drivers and a few others as well. I was doing this thanks to import drivers and implementing the pilot packs.

    When I took the chipsets and the other couple, there is no shortage. So, I packed installs it, but those who are too flawed.

    In fact, can you tell me what I need to do in order to integrate all the drivers for this particular model?

    Hi David,

    Are you using the ImageAssist tool for your image capture / restore process?  Sometimes I see messages in this forum to ImageAssist of users who are not using the ImageAssist tool for their image capture / restore.  If you are using ImageAssist, can you please give the steps you do?  Also, which CAB driver are you using? (link please)

    Thank you

    Tyler

  • XPS 13 9343, 3rd party software too small fonts to the QHD + (3200 x 1800)

    But it is not fair to Adobe software, is it?

    I just got my new XPS 13 9343 fresh from the boat from China and most of the software, I installed has problems with the resolution of the screen. System Mechanic (14.5); TeamViewer; GoodSync - all have problems. TeamViewer screens are unreadable!

    This is a serious issue! I don't see what is the simplest solution to this problem - it should be down to all publishers of software, when it's obviously a hardware problem!

    Brabian

    Lawgirl: Return it and get the standard display...

  • XPS 13 (9343) crashes minutes after the start of

    A week ago, my Dell XPS 13 running Windows 8.1 suddenly stopped working about 1-3 minutes after the start, then rebooted - just to keep crashing and restarting after a few minutes. Unable to understand what caused the problem, I did a clean install of Windows 10; that is, fitness and installing W10 bootable USB drive.

    After installing a few Dell drivers (wifi, video, sound), the problem returns. Same question; After connection, Windows seems to start as usual, then crashes after 1 to 3 minutes.

    The system is a Dell XPS 13 (9343), i7-5500, 512 GB SSD, QHD touchscreen.

    TIA for any help.

    -Robert

    The memory on this model is welded in - it cannot be deleted.

    If you haven't run a complete diagnosis of the hardware, F12 repeatedly at startup will help you do.  You can also watch to see if you have crash dump files (WhoCrashed is a good utility for their sight-reading).

  • Just got yet another call for "Windows Service Station"

    Just got yet another call for "Windows service station', saying: I was hacked and my computer sends windows warning messages and if I didn't follow his instructions all my data would be deleted... An Indian-sounding guy named Sam... I played along and got a phone number, saying: I would like to remind him he said 0808 1890111 which is a UK addiction hotline...

    I played along 'Sam' gave me an extremely long code to type in something on the windows event viewer... I know it's a scam and we have these calls often 3 times a week for a few years now. I play at the same time or am quite rude and tell them to be ashamed of themselves, depending on my mood... I really wish that they would go, but I can't this blocks 'any number' because it is off the coast.
    Any suggestions on how to remove our number and the name of their list (I asked the scammers do, but they don't notice).

    Certainly a SCAM, you have made the right choice. Never to give them information and never leave access to your PC.

    It is difficult, if not impossible to remove your number from a list of scam once its on it. And it's hard to know how they got it in the first place. It could be a list simple phone book. Recording with things like Telephone Preference Service (United Kingdom) and asking to be made "Red" (BT - UK) can make it harder for them to get a number in the first place, but once they have it probably wont help. It can stop any other do however.

    There are devices like Call Blocker, which can be programmed for their calls not ring your line, but it depends on what number they release when they call. If their number is "held" and then some providers have a service to stop calls "deductions number' to ring your line. ACR service (BT - Uk).

    PS - the links above are a few examples of our services/devices to the United Kingdom for more information.

  • I have a monthly subscription to Adobe Revel. You received my payment for September 15, 2015 & October 15, 2015 according to Adobe, but Revel shows that I have only a free basic account and that it was yet another payment. What is happening on h

    I have a monthly subscription to Adobe Revel. You received my payment for September 15, 2015 & October 15, 2015 according to Adobe, but Revel shows that I have only a free basic account and that it was yet another payment. What happens here? You people need get the bugs out of your cloud services. I signed up with [email protected] that the Adobe Revel server fails to allow me to login, but accounts Adobe server connects me and says I am free on my subscription to Revel. Is happening here? I canceled once on this issue! Want to lose me again, this time for good? I'm telling you guys, I buy recently bought items 13 (of course just before you've released 14) on CD-ROM, because your cloud suck the Revel program! Sincerely, [email protected] and this is the email only I use.

    I did some research and your account indeed shows you paid AND that the subscription has expired (which is false!). We experience the Adobe Store people to examine it.

    Please accept our apologies and you are good to go now. You've been comped for the year.

    Kind regards

    Glenyse

  • Indicators display, VO, custom format method is it yet another way?

    Have you experienced the same thing and had a solution?

    Hello

    I use JDeveloper 10.1.3.4 and still looking for another way to customize the display of an attribute of a display object.

    I have two tables: BILL and PRICE, with a composite foreign key relationship (on the fields LDAP_UID and TERM), as illustrated below.
    The BILL table:
    
    NAME       LDAP_UID    TERM   CREDIT_HRS
    ---------- ----------- ------ ----------
    Tom Smith  tom.simth   200902       12.5
    Jane Lopez jane.lopez  200906        4.0
    
    
    The AWARD table:
    
    LDAP_UID    TERM  SOURCE     APPLIED
    ---------  ------ ---------- --------
    tom.smith  200902 Perkins     2000.00
    tom.smith  200906 Direct      1300.00
    jane.lopez 200906 CN           500.00 
    It is at the level of model data businesses, relationship master (Bill) /detail (Awards). Bill is dragged out of the range of data control to the page displayed as a form and scholarships is slipped into the page as a table. When tom.smith connects and chooses the TERM 200902, the master and detail are joined on tom.smith = tom.smith and 200902 = 200902, so the $2 000,00 Perkins Loan is recovered for him:
     Name Tom Smith 
     Term 200902
    
    Source    Applied   
    Perkins   $2,000.00
    It works fine but not easy to use: the values in the column of TERMS are a bit cryptic and should be posted in plain language, i.e., 200902 should be displayed as "Spring 2009" and 200906 as "Summer 2009". Advice from the display in the VO cannot handle this. The only other way I know wrote a method in the line of the VO class to do the translation. And here's the result:
     Name Tom Smith 
     Term Spring 2009
    
    Source        Applied   
    No rows yet   
    Of course, the "spring 2009" is used not only for display, but also to get to the paintings of master and detail. Of course "spring 2009"! = 200902, so no detail is retrieved for the user.

    Question is: is there still a way to customize the display, which does not affect the join of the master and detail tables?

    Thanks a lot for your help!

    Newman

    Have you thought of using a transient attribute for the attribute that displays your alternative values?

    CM.

  • Dell xps 13 9343 early 2015 NVMe M2 Samsung disc 950Pro

    Hello
    Is it possible to change my Samsung 950PRO NVMe disk SSD?
    Will find the BIOS that SSD? If no, when we will have a new BIOS that could do?

    www.Samsung.com/.../Overview.html

    Best regards
    Ubbe1

    Samsung 950 Pro work and boot on XPS 9343 just make sure you install Windows 10 in partition for UEFI GPT not MBR. The problem is XPS 9343 only supported PCI-E x 2 not x 4 max read speed is about 800 MB/s and write about 700 MB/s on ATTO.

  • XPS 13 (9343) - unable to upgrade to Windows 10 - error 0xC1900101 0 x 30018

    I have a brand new 13 XPS, 9343 model with i7 processor and 512 GB SSD. I'm still within the period of 14 days, and I'm now seriously returning. I've never known such a load of nonsense trying to install any other piece of software.

    So far, and after many attempts, I was completely unable to upgrade to Windows 10. The first thing I did was to install all the Windows updates available for 8.1 (there were 79 of them), and immediately after that I started the saga to install Win10. Nothing else has been done to the laptop - no questionable software or USB devices (except the USB boot if necessary). It is in a State of cleanliness.

    -After the download via Windows Update, the installation procedure is INCREDIBLY slow (for example, it takes 36 HOURS to reach 42% completion - and at this point, it hits the error message). What the heck can he do?

    -J' also tried to create a bootable USB drive via the media creation tool. If I boot from the USB key and perform a "clean" installation, it works perfectly: it takes about 8 minutes total (which highlights how ridiculous the 36 hours). However, because it is a clean installation and not an 'upgrade', I find myself with a non-activated version of Windows 10 and I am asked to pay £99.99, I don't intend to do. I paid for the laptop on the understanding, he would get a FREE upgrade to Win10!

    -J' also tried using the USB key (but not the start of it) to perform the upgrade in place - this strikes the same mistake as Windows Update (and taking so long)

    -J' tried to uninstall all antivirus software, and disable all wireless/bluetooth devices before performing the upgrade - nothing of this aid. Because need me 36 HOURS per attempt, it is really not acceptable to try disabling things randomly in the vain hope that it might work correctly.

    When trying to upgrade (i.e. not), I hit an error message "Windows Setup cannot set up Windows on your hardware" or similar. During the recovery after the failure, tool configuration gives the 0xC1900101 error code 0 x 30018 and says it failed in operation 'FIRST_BOOT', the phase SYSPREP. Just make this error message cost me 36 hours of waiting (welcome to the future!), then it would be really helpful if someone could give me a definitive answer on what makes...

    Help, please! Auuughhh

    Hello world

    If you are affected by the issue in which your XPS 13 is not upgraded to Windows 10 and he is stuck or take several hours, PM me with your serial number.

    Thank you

  • XPS 15 9530 Touchpad

    I used my new XPS 15 for three days and the touchpad already shows signs of use strongly.
    There is a black dot in the middle of the touchpad, but also on the space bar. Someone has the same problem?
    Is it normal for a laptop of Euro 2000?

    http://www.dropbox.com/s/0074fh3616ke10e/IMG_1225.jpg

    I have the same problem here, it seems that it is the problem of equipment, the material of the cover of the touchpad is very easy to get dirty and difficult to clean. I tried to clean it up, but it's the same thing.

Maybe you are looking for