You receive four messages such as ciceroUIWndframe, cthelper32 and hpquimzone.exe was still running while trying to shut down the computer

I had a hard time trying to close my computer.  I get the above messages while closing.  This time, when I closed, I can't my computer back to the top.  What should I do to get this corrected and my backup system.

The CiceroUIWndframe is caused by the function of 'The speech recognition and handwriting' of MS Office. You can disable this feature by going to the Add/Remove Programs applet in the control panel. Click the entry for MS Office, then click 'change '. Go to the 'shared components of Office,' "Alternative User Input", and make speeches and recognition of Scripture (both) "Not available" in the drop-down list box.

The CTHelper32 belongs to your Creative sound card and can be disabled using msconfig (see below).

The hpquimzone.exe belongs to the HP Image Zone software that also does not need to run in the background.

Start > run > msconfig [Enter]

This will open the System Configuration utility. Look under the Startup tab and find the likely culprit. Uncheck the box next to its name, apply and OK out. You don't need to restart immediately, but next time you do, you will get a dialog box saying that you have used the utility. Just check the box that says in effect, "don't mind to this subject again".

Important - do not use the System Configuration utility to stop the process. Use rather Start > Run > services.msc [Enter] and stop all services unless you really, really know what you're doing.

How to troubleshoot by using the Msconfig in Windows XP utility - http://support.microsoft.com/?id=310560
The free Autoruns program is very useful for managing your Startup - http://www.microsoft.com/technet/sysinternals/default.mspx

MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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