Your purchase could not be completed

When I want to buy the head of State... what to do?

Hi Alexander_dx316,

I understand that you receive a message "your purchase could not be completed" on your Apple TV (the community you posted in).

The first thing I would say is to log out of your iTunes Store account, then update your billing information.   This includes enter them your debit card or credit card number, expiration date and security code.  In addition, make sure that the name on the card and the billing address match the information on your bank statement.  Reconnect to your iTunes Store account when you're done.

Modify or delete your Apple ID payment information

If you have a balance on your iTunes Store account, and your current payment method does not work, you can try to use a different credit card or buy a gift card from a retailer iTunes local and which apply to your account to clear the balance.

How are charged purchases on iTunes Store

When you make a purchase, content credits are used first, as long as the value of the item you buy is less than or equal to the value of the credits. Gift cards are used then. If your gift card is less than the total cost of the purchase, the payment method that you have paid to the record is charged for the balance.

If these steps do not resolve the problem with your account, please get in touch with the iTunes Store support team.

Take care.

Tags: Apple TV

Similar Questions

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    Have you contacted iTunes support?

  • We get an error that your purchase could not be completed, please try again later. "when buying

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    Could someone help me please?

    Hi Lloyd,

    We appreciate your patience. I will do my best to help you solve this problem.

    I wish that you make sure that the Windows Firewall and Windows Update services are set to automatic and see if that fixes the problem.

    Here are the steps:

    Restart the Windows Update and Windows Firewall services and check.

    1. Press or press the Windows key + R, type services.msc and press ENTER.
    2. If you are prompted for an administrator password or a confirmation, type the password or click continue.
    3. Locate the Windows Update, Windows Firewall services.
    4. Double-click the two services and set its Startup type to Automatic.
    5. Servicesnearby.

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  • "Windows Store" your purchase could not be completed: something happened and your purchase could not be achieved "why is this error that occur?

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    Hi, Simeon,.

    Are you by chance using the built-in administrator account?

    Have you tried to clear the cache to store (if you are facing the same question that Gaara was)?

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    Type WSReset.exe and press enter
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    You can also try the following:

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    @Gaara, do you remember what test you ran exactly?

    Thank you!

  • I can't buy apps in Windows 8 Store: "your purchase could not be completed, something happened and your purchase could not be completed.

    When I try to buy an app out of the store, I get the message:

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    A new attempt of results in the same error.

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    • This issue is not present on my windows phone 8 device.
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    That's all that I think I speak for the moment.  I know that Microsoft is currently changing parts of the Microsoft Account system, but I didn't know that an error like this would be because of that.  So I want to know what I can do to solve the problem immediately.

    Thank you

    OK, I solved the problem.  I still have questions using my PayPal account, but now I'm able to use my credit card.

    Here's what I did:

    1. Open the app Store
    2. Press the Windows key + C, then select settings
    3. Select the option menu: your account
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    5. Select the Add payment option (which should now work and load a menu)
    6. Close the menu and return to your old account using Exchange User
    7. Click on add payment option once again, it should now really open. (Assuming it wasn't before, that, for me, it wasn't)
    8. It will now allow you to add a payment, and I suggest strongly that add you payment options you have currently listed there.  I think there is a problem with the PayPal accounts in particular.
    9. Buy your favorite again, applications finally.
    10. Fact.

    My PayPal account still does not work after that.  Well, I think it has something to do with the settings "preferred payment method" Paypal.  It might be interesting to contact PayPal on this subject, because I am able to use regular credit cards perfectly well after this "correction".

  • Cannot install app-error: your purchase could not be completed

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    Hello Daphne,

    You are unable to install a particular application, or can you get this error for all applications?

     

    An error code is displayed with the error message?

    I suggest you try the steps suggested in this article and checking:

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  • App Store works don't make mistake, "something happened and your purchase could not be completed."

    I have connected to Windows Live and my computer. While earlier I could download Apps from the AppStore Windows without problem, I do now face the most useless error message EVER:

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    CDL42

    Try to clear the Cache of the Store

    Press Windows key + R

    Type: WSReset.exe

    Also can you try it and tell me what is happening

    • Press the Windows key + C (while on the shop page)
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    What happens when you click Synchronize licenses?

  • message "your purchase could not be completed" when you try to install Adobe Reader from the Windows store

    I try to install Adobe Reader Touch to my Surface installed Pro Windows 8.1 Microsoft Windows store.  I get the following message is displayed:

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    Something has happened and it's impossible to make your purchase.  "Error code: 0 x 080070057.

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    THX.

    Hi jjquinn75

    I recommend contacting Microsoft about this error message as it is returned by the windows store program.

    Furthermore, I you recommend to download the installer for Adobe reader offline using this link (Adobe - Adobe Acrobat Reader DC Distribution ) and then try to install on your device pro surface.

    Kind regards

    Rahul

  • Windows Update cannot check the updates because the service is not running. You may have to restart your PC and Windows store indicates the that purchase could not be completed

    By updating the windows error stating "Windows update cannot check for updates because the service is not running You may have to restart your PC. "  . and also during the installation of applications to store error display ' purchase could not be completed error code 0 x 80070424 "I tried the convenience store and boot, but none of this has solved my problem please suggest me what to do.

    Hello Bond,

    Thanks for posting your question on the Microsoft community.

    I appreciate your efforts to resolve the issue and your efforts to resolve.

    Windows store may not work because the store cache corruption. Windows Update problem may occur if services are related are arrested because of corruption in the Windows updates.

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    Reference:
    Error message 'Windows Update cannot Check For Updates' when you try to install the updates
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    a. press Windows + R keys together to open the run window.

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    wsreset.exe

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  • I am trying to install free apps from the store and I get "your purchase could not be executed. Please try again.

    I am trying to install free apps from the store and I get "your purchase could not be executed. Please try again.  He told me to add the payment method before apps can be purchased. A pop up with adding payments happens, but I can't activate it.  Where can else I add my mode of payment on my profile?

    Original title: payment

    Open the store and open bar charms and select "settings".  Then click on 'your account '.  You must finish setting up your account before you can get apps.  Although the apps you're looking for are 'free', you will not be charged for them, but the account setup must be run.

  • I just bought this new laptop, why I can't download free applications, I get "your purchase could not be executed. ???

    I just bought this new laptop, why I can't download free applications, I get "your purchase could not be executed.   ???

    Hi Jaynecampbell,

    Thanks for choosing Microsoft Community to post your question.

    According to the description above, it seems that you are unable to download apps, you get an error: "your purchase could not be executed. I understand the inconvenience that is brought to you, rest assured, we're here to help and guide you in the right direction.

    I would be grateful if you could answer the following questions:

    1 are you facing the question to download any specific application?

    2. using a proxy connection?

    We will check your time settings and proxy settings. Follow the steps below and we update on the State of the question.

     

    Method 1: Ensure that the date and time are correct on the computer.

    (a) check the Date/time setting by selecting the tile office and then left click on the time in the corner.

    (b) click on change date and time. And then check that the time zone is correct and the time of the internet tab has the ability to synchronize with the time server Internet.

     

    Method 2: Run the network troubleshooter utility.

    (a) open the network troubleshooter utility by sliding into the right edge of the screen, type search (or if you use a mouse, pointing to the top right of the screen, move the pointer of the mouse down and then clicking on search).

    (b) troubleshooting of network entry in the search box.

    Tapping c) or or by clicking settings and then type identify and repair network problems.

    Method 3: If you use a proxy connection, then try to disable the proxy and then try buying.

    Follow the steps to disable the proxy:

    a. open Internet Explorer

    b. click on Tools and then click Internet Options

    c. click on the connections tab and then click LAN settings

    d. disable the server to use a Proxy

    e. click on apply then Ok to save the changes.

    Method 4: Turn off the Windows Firewall and defender and then try to download the application.

    To disable Windows defender:

    a. place the upper right of the mouse and click on search and type Windows defender and press enter

    b. in the window, click the settings tab.

    c. disable the real-time protection real option.

    d. click on save changes.

    To disable the firewall:

    a. place the upper right of the mouse and click on search and type Windows Firewall and click on settings

    b. click on windows Firewall

    c. click Firewall round toggle the left pane

    d. check the option to disable the firewall.

    Note: Repeat the steps for the parameters of public and private networks.


    Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

    Method 5: Try to separate the Microsoft account to a local then check if you are able to make the purchase.

    Note: In the Windows store, you will need to click on connect and use the credentials online.
    a. hold down the Windows key + C to display the bar of charms, click on settings , then PC settings more.
    b. in the settings of your laptop, click users and under where it says connected to , click disconnect your Microsoft account and confirm.
    c. after the test, try to connect again by repeating steps and click on connect your Microsoft account to re-associate.

    If you have additional problems, please reply to this post and we will be happy to help you further.

  • Your purchase could not be achieved. Something has happened and it's impossible to make your purchase. Error code: 0x8086000c

    Original title: I can't download apps on the Store Windows on Windows 8.

    Until recently, I couldn't download apps from the store Windows on my PC in Windows 8. Even when I try to download free applications, I get the following error message:

    "Your purchase could not be executed. Something has happened and it's impossible to make your purchase. "Error code: 0x8086000c.
    Why is this happening?

    What do you mean by doing a refresh?

    My app store gives me the same problems and I don't know how to fix it or the other
    People,
    I had a similar problem.  Here's what I did to solve the program:
    Create a new user on Windows 8 with a microsoft account.
    When I connected, applications have been downloaded and I have confirmed that they are working.
    I logged on my original account (which was a local account).
    I followed the above suggestions of Mohammed Somasundaram.
    I logged in the windows via a browser (so not the app store) store.
    I uninstalled one of the applications (for example DRIVE).  Then, through the store (via web browser), I looked for "READER" and then install hit.  This launches the APP STORE and I was able to install it.
    I repeated the last step for each application (took a little time), but now they all work.
    Good luck.
  • purchase could not be completed

    Please help me I can't buy items

    If you also receive a message contact iTunes support then you will need to do (you already know that you talk only to other users on these forums):

    -go to http://www.apple.com/support/itunes/ww

    -Click on the flag of your country

    -Click on contact Support to the upper right

    -Click on help under "Talk To Us".

    Or use this form: https://www.apple.com/emea/support/itunes/contact.html

  • WHEN I CLICK ON a LINK IN MY EMAIL I GET THIS: your request could not be completed. This can happen for reasons of security or because your session has expired or

    THIS IS PRODUCED MAINLY (BUT NOT ALWAYS) WITH WEB SITES BAM AND FREE BOOKS EVERY DAY

    This can be caused by corrupted cookies or cookies are blocked (check the permissions on the subject: permissions page).

    Clear the cache and cookies only from Web sites that are causing problems.

    "Clear the Cache":

    • Firefox > Preferences > advanced > network > content caching Web: 'clear now '.

    'Delete Cookies' sites causing problems:

    • Firefox > Preferences > privacy > Cookies: "show the Cookies".
  • "In - app Purchase: may not be completed."

    So, yesterday I made a purchase in-app on the app 'Pokémon go' (2 or 3 points) and today when I tried to make another purchase, the system tells me: "your purchase could not be done: If you need help, get in touch with support of iTunes through www.apple.com/support/itunes/ww/ system."

    I called my Bank and asked them if there was anything the purchase of blocking and they state that there is no problem and you can not buy anything without a problem. So I guess that / assumes that the problem is caused by iTunes.

    If anyone can help me please, ill would it not wonderful

    Ty.

    Click here and ask for help from the staff of the iTunes Store.

    (143854)

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