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A friend was recently given a new still in box of Compaq Presario C727US. He had apparently no difficulty to use it at the beginning because it has setup the laptop and because it a password. The next day however when he tried to start and use his laptop the keyboard and touch pad were insensitive. I tried to do a "Hard Reset" that I found at another URL which was to remove the two power supplies and hold the power button for 1 minute.

I am currently at a loss and on to start my Internet search a solution for this. The touch pads showing that he has a power is turned on, but it remains insensitive. I thought initially to be pilots as the laptop is also insensitive to my keyboard and usb mouse.

If someone could point me in the right direction, I'd be very happy.

Hello @Stoopidsagee ,

Welcome to the HP Forums!

I understand that the touchpad does not work on a Compaq Presario C727US friends ntoebook.

Can you tell me if they are still using the preinstalled Windows Vista, or if they changed the operating system to a newer Windows 7 or Windows 8/8.1?

In the meantime, you can find the drivers for the touchpad here: Compaq Presario C727US Notebook PC drivers.

As you can see, the only driver available for this laptop is for Windows Vista so if the operating system has been changed there is no promise it will work. The fact of a USB keyboard or mouse do not work is a sign of lack of chipset or USB hub drivers and would not be associated with a defective touchpad.

I can't wait to hear back on your part.

Tags: Notebooks

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