Z10 blackBerry how to reset to factory default settings.

I have a phone Blackberry Z 10. I need to re set it to factory default settings locks of questions that the phone has now. He started with, a few weeks ago, not allowing me to click on Face Book messages, he would say instead. "this message could not be loaded." My whole face book messages say that if I try to open them now. Then it started not to allow me to send a text messages on. Sometimes he tells me that the message was interepted and I need to restart phone to send the message, it takes sometimes minutes to type in charectors or will only one type in a little at a time in random order. And sometimes the text screen is empty and will not load so I can type any message at all. And yesterday, the size of the screen where it is size and I have to re size it transforms to display icons, (text when it works) or read my mail. SO, there's a lot of things happens with my Z-10 in the last two weeks.

I tried to restart it by l ' turn off, remove sim card and the battery and wait five minutes. Nothing seems to work so far. Is the toast of phone, or can it be reset?

Suzie.

http://support.BlackBerry.com/kb/articleDetail?articleNumber=000033591&language=English

Tags: BlackBerry Smartphones

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