Z10 blackBerry lost all phone contacts after the OS software updated 10.1.0.273

I got an update of the software and has accepted it. After that the update was on two things that happened.

1. my outgoing emails from my email box began to fade, before the current version of software, the emails would not go out.

2 but disaster me stuck by deleting all the contacts in phone with the updated version.

I tried to restore my last backup before the update of the operating system, but could not retrieve phone contacts in the restore option.

Can someone help me to recover my phone contacts?

Also in this link BB software, it has no option to sync contacts with outlook contacts as we could do with the previous models of BB using desktop software.

Worried well enough. Please help me guys.

venks009 wrote:
Yes

Open the link and connect your Z10, soon you'll see that the Z10 connected in one of the lower link tabs and click the Z10.

Click the left top settings (looks like a gear).

In the left pane, you will see backup, restore, etc. Click on restore and after a minute, you should see a popup window to the files available for the restoration. At the bottom of this, you should see a link to click to restore a backup file of legacy device. Click here.

Then choose your old backup and restore. You should be able to choose ONLY the address book.

Tags: BlackBerry Smartphones

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