Z10 Z10 BlackBerry BlackBerry data are not compatible with the version of the software you are currently using

Due to some problems with my BlackBerry Z10 I concerned with my service provider, after recommendation that I wiped my BlackBerry Z10, to update the OS security

After all this. I am unable to restore completely, (Emails, Contacts, calendar and device settings cannot be restored)

Link blackBerry screen: the data are not compatible with the version of the software that you are currently runnin

Kindly guide me I'm too worried about my data, which is very important for me

If you still get www.bberror.com//bb10-0015 and have not corrected:

Read the troubleshooting tips for error Knowledge Base BB10-0015
0015 - file unrecoverable system error has been detected.
More information can be found here: http://support.blackberry.com/kb/articleDetail?ArticleNumber=000034545

http://supportforums.BlackBerry.com/T5/BlackBerry-Z10/error-BB10-0015/m-p/2685103#M45693

I recommend you use a charger automatic file to restore the operating system on your device:
https://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/upgrading-OS10-devices-using-aut...

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry software blackberry 10 data is not compatible with the version of the software of the device you are currently using

    Hello

    My update of 10.3.1.1565 sali writing entry to the top on my phone.  so I tried the downgrade to 10.2.1 to do all my files are gone, however I thought I was smart by making this morning during the execution of 10.3.1.1565 a full backup before attempting the downgrade to os 10.2.1 through BlackBerry Link

    In any case I had to restore my device to 10.3.1.1565 and now when I try to do a restore by using the .bbb (backup) I created to present IE get the following error message:

    BlackBerry 10 data is not compatible with the version of the software of the device you are currently using

    versions of the software on my phone now and the version of the software when I did my backup are exactly the same 10.3.1.1565.  I am able to restore my user files and applications ect, because it proposes to make a partial restoration,., but my contacts and don't forget files are now gone.  I NEED THEM.  How can I get that back...

    Help, please...

    Thank you

    Hello

    I thought about it.  so I thought I'd post.  Apparently the BlackBerry pulled the 10.3.1.1565 update.  Anway don't know what happened over butI usng Shenshi and grabbing an update of another carrier, after that, so I'm now able to do a full restore using my old BBB file.

  • Error "this graphics driver is not compatible with this version of windows" when you try to install the graphics card

    Title: windows 7 Enterprise 64-bit

    I have hp Pavilion dv6 2138 ca for computer pc laptop and intel hd graphics and nvidia grahics on my windows 7 Home premium 64-bit, but after I've upgraded to windows 7 Enterprise and try to install the graphics driver nvidia. It is said

    the NVIDIA Setup program cannot continue and this graphics driver is not compatible with this version of windows.

    while I chose the latest graphics driver from the hp Web site.

    kindly tell me, that means the sentence above means and what programs and features must be changed in windows? or what steps should be taken to install nvidia graphics?

    answer me

    Thank you

    Hi Hamdullah,
     
    Welcome to the Microsoft community.
     
    "I understand from the description of the issue, you do not know the error' Nvidia graphics drivers are not compatible" when you try to install the drivers. I will definitely help you with this problem.
     
    (1) what is the model of the graphics card are you using?
     
    Method 1: If the NVIDIA GeForce GT 320 M graphics driver, I suggest you to download the Nvidia graphics drivers from the link and check if it helps.
     
    Method 2: If the problem persists, I suggest to select the graphics driver and check if you have any driver update available.
     
    I hope it helps. If you have problems in the future, please let us know. We will be happy to help you.
  • New version of Firefox is not compatible with the modules I want to use.

    I've just updated recommend Mozilla Firefox to the new 10.0. -Unfortunately it seems now that my Microsoft. NET Framework Assistant 1.2.1. AND my Norton Toolbar 2011.7.4.3. are not compatible to most and have been disabled.
    Is it possible to reactivate or I'll have to uninstall the new Firefox?
    Thanks for any help you can give me.

    original title: Please help!  The module extensions disabled!

    2011.7.5.2 is the correct version.

    You may need to do something similar with LiveUpdate when Firefox 11 is released.

  • BlackBerry Hub your device is not compatible with this version

    Hello.

    I and BQ Aquaris X 5 with Android Marshmallow 6.0.1. I can't install the Blackberry Hub + and I get this message:

    "Your device is not compatible with this version.

    What is going on?

    Thank you!

    Thank you for your patience @mintsteven & @njw123

    Hub + is currently supported by smartphones that have 2 GB or more RAM, a density of screen between 420 and 640 dpi and have a version officially released Marshmallow 6 Android from the device manufacturer.

    Based on this each fo your devices do not meet the minimum requirements of the DPI (each of your devices has a DPI of 294)

  • Old favorites are not compatible with the version 20 + Firefox

    General information:
    I use the old client version 3.6 given that an old utility addon author stopped update and will not work with the new revisions. Despite disabling the update featured on: config and in preferences, the browser refreshes still finished (initially I was using 3.4 and would prefer to use that, but no matter how I try I can is no longer cancel 3.6 to 3.4 even if I reinstall using an Installer 3.4). Accordingly, I had the habit of keeping a copy of my directory of firefox where it updates again without asking, she has. This could help the guy out to meet countless people who have lost their favorites because of the upgrade released this year and I hope that someone to investigate and release a patch/utility to fix the problem.

    Question:
    I checked that the most recent customer since at least version 20 and leave, are not compatible with the old bookmark JSON files. Those who have been upgraded to the latest revision not only lose their favorites, but cannot restore them either, as Firefox only returns the error message: "unable to process the Backup File.

    I confirmed that the files themselves are perfectly intact with no sign of corruption and are as expected. Restore ok old revisions of browser (in my case specifically 3.6), they will not restore the most recent customer reviews. This isn't a fault with bookmark backups, but with new clients (I guess they changed the way they store information in the JSONs at some point. I note in the code for the JSONs GUID has never been used in old revisions, but it is in the most recent revision. Maybe it's causing an incompatibility problem? You just need to adjust the client so that it looks for the GUID and if none can be found to ignore it rather than decide that the file is corrupted.

    Old JSON Code snippet: {"title":"","id":1,"dateAdded":1306666129870000,"lastModified":1306670152435000,"type":"text/x-moz-place-container","root":"placesRoot","children":[{"title":"Bookmarks Menu","id":2,"parent":1,"dateAdded":1306666129870000,"lastModified":1381254048121000,"type":"text/x-moz-place-container","root":"bookmarksMenuFolder","children":[{"title":"Recently Bookmarked","id":6,"parent":2,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"mimeType":null,"type":3,"value":"RecentlyBookmarked"}],"type":"text/x-moz-place","uri":"place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&sort=12&excludeQueries=1&excludeItemIfParentHasAnnotation=livemark%2FfeedURI& maxResults = 10 & queryType = 1 "}, {'index': 1,"title":"Recent Tags", 'id': 7, 'parent': 2,"annos": [{'name':" places/SmartBookmark', 'flags': 0, 'expires': 4, 'mimeType': null, 'type': 3, 'value': 'RecentTags'}], 'type': ' text/x-moz-place', 'uri' ":" place: sort = 14 & type = 6 & maxResults = 10 & queryType = 1 ""}, {'index': 2, 'title': id '',' ': 8, 'parent': 2, 'dateAdded': 1294868015246000, 'lastModified': 1294868015246000, 'type': "text/x-moz-place-separator"}

    New JSON Code Snippet: {"title":"","guid":"5rkFafJ6AnRZ","id":1,"index":0,"dateAdded":1396387525168000,"lastModified":1396387525168000,"type":"text/x-moz-place-container","root":"placesRoot","children":[{"title":"Bookmarks Menu","guid":"m7vLM41-lzQi","id":2,"index":0,"parent":1,"dateAdded":1396387525168000,"lastModified":1396387526173000,"type":"text/x-moz-place-container","root":"bookmarksMenuFolder","children":[{"title":"Recently Bookmarked","guid":"BEffyw6xva93","id":13,"index":0,"parent":2,"dateAdded":1396387526172000,"lastModified":1396387526172000,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4 ,"value":"RecentlyBookmarked"}],"type":"text/x-moz-place","uri":"place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&queryType=1&sort=12&maxResults=10&excludeQueries=1"},{"title":"Recent Tags","guid":"WmnlbVv38Bjv","id":14,"index":1,"parent":2,"dateAdded":1396387526172000,"lastModified":1396387526172000,"annos":[{"name":"Places/SmartBookmark","flags":0,"expires":4,"value":"RecentTags"}],"type":"text/x-moz-place","uri":"place:type=6&sort=14&maxResults=10"}

    Solution?
    In my case, I had a copy backup of the old directory for review. To restore I opened the copy and export bookmarks as an HTML, that I restored in the most recent client. If you don't have a copy of the former client, the best thing would be to try and re-install an older revision of the customer and either make a copy of the program folder and use another copy of that you can use the new and old customers and you worry about the loss of an older revision, since you'll always have 2 copies of the former client (the one you use the one that you use to restore in the case of at level). Or export bookmarks to an HTML element, and then upgrade the client to the newest and import the HTML instead of JSON files.

    Please review and create a more simple solution to a problem of stupid incompatibility. ^_^

    There are a number of operations in the file places.sqlite which are obsolete.
    For example,.

    setItemGUID (aItemId, aGUID) obsolete since Gecko 14.0 - returns a unique global identifier for the element. This is mainly for use by extensions that synchronize data between different profiles bookmark.



    Former id snippit:
    "title": "','id': 1,"dateAdded": 1306666129870000,"
    New snippit
    {"title": "","guid": "5rkFafJ6AnRZ",""id ": 1, 'index': 0, 'dateAdded': 1396387525168000"}

    There are other identifier here has changed, I think in version 14
    «Note: the importHTMLFromFileToFolder() method has been removed in Gecko 14.0 (14.0 Firefox / Thunderbird 14.0 / SeaMonkey 2.11).»

    But more likely the former is Netscape format: http://msdn.microsoft.com/en-us/libra.../aa753582%28VS.85%29.aspx

    I tried this however: I installed the old version (3.5) and updated to the current version. All my favorites were there. I had to check the updates and could not skip certain steps of 3.5 to 3.6 for example. He then went from 3.6 to 12, then with todays update went straight to 30. They're all here. However nothing is perfect, backup is recommended as well.

    Back to your question, makes it easier for backward compatibility, my hypothesis is that they changed with the updates and ignored some versions. Saved profiles or places.sqlite files may be missing this change because the format changes in the update?

    My suggestion would be filing a bug at this request, providing a few cases where this would be necessary. Currently only the current version of Firefox is supported, which can leave us to the work around that you are currently using.

    Reference documentation for the developer of the places :

  • Firefox worked, today has not started with the error the version of this file is not compatible with the version of windows you are using.

    Computer is Windows 7 Ultimate 64 bit. Firefox has work fine for over a year on this computer. Nothing has been changed or updated updated except Windows update indicates that it installed updates on August 19. I had computer week before because only out of town, back entrance and began August 18, but Firefox has worked that day. Does not use FF again until today. Today August 22, firefox does not start, shortcut icon changed program not there. Exe in the folder when you click Poster error message says the version of this file is not compatible with the version of Windows, I am running. Exe of Firefox shows created on 20 August. I suspect the update, Windows or FF but lean towards windows, which was spent, who broke things. I noticed that IE 10 updates, updates of .NET framework and the malicious software removal tool have been installed. I tried to restart the computer, has not set. Tried to run as administrator, did not work. I don't want to uninstall FF, at least have to because of all the things I have here, bookmarks, last past passwords, etc..

    Hello

    Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files (not the profile folder, where the bookmarks are stored) and then reinstall Firefox. Please follow these steps:

    Note: You can print these steps or consult them in another browser.

    1. Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
    2. Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
    3. Remove the Firefox installation folder, which is located in one of these locations, by default:
      • Windows:

        • C:\Program Files\Mozilla Firefox
        • C:\Program Files (x 86) \Mozilla Firefox
      • Mac: Delete Firefox in the Applications folder.
      • Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
    4. Now, go ahead and reinstall Firefox:
      1. Double-click on the downloaded Setup file and go through the steps in the installation wizard.
      2. Once the wizard is completed, click to open Firefox directly after clicking the Finish button.

    Please report back to see if this helped you!

    Thank you.

  • Why wireless keyboards are not compatible with the Apple TV (4th generation)?

    Why wireless keyboards are not compatible with the Apple TV (4th generation)?  Similarly, why didn't the App compatible with Apple TV Remote (4th generation)?  They will be in the future?

    No one here knows why Apple have so far decided not to support Bluetooth keyboards, or if they are likely to do so in the future. The iOS app is compatible with the 4 ATV in its latest version (4.2.3) - https://itunes.apple.com/gb/app/remote/id284417350?mt=8

  • Running game - this version of the file is not compatible with the version of Windows you are using. Check your computer's system information to see whether you need a x 86 (32 bit) or an x 64 (64-bit) version of the program

    I'm having the same problem that is described in this topic: http://social.answers.microsoft.com/Forums/en-US/vistagaming/thread/f15edea1-f88f-492e-bb42-4db2b06fdf05

    My error message is: "this version of the file is not compatible with the version of Windows you are using. Check your computer's system information to see whether you need a x 86 (32 bit) or an x 64 (64-bit) version of the program and then contact the software publisher. »

    I tried to run the program in question (Castle of the winds) in each mode of compatibility that is on the list and it is giving me this error message every time. Other people have managed to get the program to work, so I don't know, it does not work on Windows 7, but I can't make it work for me.

    Help?

    Hi autohaptic,

    (a) on the computer what Edition\Version of Windows 7 operating system do you use? What type of system? 32-bit or 64-bit

    If you are running Windows 7 64-bit operating system, you can install the 64-bit computer game program.

    (b) on the computer which the castle of the winds game version are you running?

    I want to clarify, if you try to install the program or trying to run.

    Step 1: Put the computer in a clean boot, and then try to run the game

    Follow step 1 in the link below,

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    Important: n ' forget not the computer to start normal follow step 7 in the link.

    You can consider the right version of the game for your computer relocation program.

    Make older programs in this version of Windows

    http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows

    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • During the installation of Microsoft Flight Simulator 2004, the following error occurs: the version of this file is not compatible with the version of Windows you are using.

    Former title: Microsoft Flight Simulator will not install on Windows 7

    I have Windows 7 Home Premium 64-bit.  I try to install MFS 2004.  The first 3 discs work fine, but when I insert disk 4 to complete the installation, I get the following error message:

    "The version of this file is not compatible with the version of Windows you are using.  Check your computer's system information to see if yo need a x 86 (32 bit) or x 64 (64-bit) version of the program and then contact the software publisher. »

    I have a Dell Studio 1558

    Intel i5 - 520 M

    ATI Mobility Radeon HD 5470 graphics card

    8 GB RAM DDR3

    What can I do?

    Hello

    1. which edition of Windows are you using? Is - this edition is 32-bit or 64-bit?
     
     
    Given that the game is compatible with Windows 7, I suspect that the conflict can be 32-bit or 64-bit architecture.
    The link below shows the compatibility of this game with Windows 7.
     
     
    Method 1.
    We must ensure that the edition of the game must correspond with the operating system.
    If you use 64-bit in this game, you need the 64-bit Windows to install it.
    Method 2.
    If the above information matching I you recommend to start the computer in clean condition and then try to install the game.
    See the article below for instructions on how to start your computer in a clean boot state.
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135
    Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.
     
    I hope this helps.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • MDAC 2.8 RTM is not compatible with this version of Windows. All of its features are currently part of Windows__

    Remember - this is a public forum so never post private information such as numbers of mail or telephone!

    Ideas:

    • You have problems with programs
    • Error messages
    • Recent changes to your computer
    • What you have already tried to solve the problem

    eliminating this problem

    MDAC 2.8 RTM is not compatible with this version of Windows. All of its features are currently part of Windows.

  • is not compatible with the version of windows you are using, with X 86 or X 64

    My son downloaded something and now I can't use anything on my computer, I get "not compatible with the version of windows that you are using, with the X 86 or X 64... I uninstalled it but it will not go away, I tried to do a system restore, but I get the same error... ideas?

    What antivirus you typed the problem started?

    It seems fishy to me, it could be a virus that has been downloaded at a given time, perhaps even until this program was installed. I would try an online virus scanner.

    And: http://quickscan.bitdefender.com/en/ (from what I hear, it removes something fishy, so be careful!)
    It should work with IE (Internet Explorer).
    Curiously, the ones I tried before I could not find, so I did a quick search and these look good.
    I forgot to ask sooner, but you can open command prompt (start > Accessories > try click right-click on command prompt, and then run as administrator)?
    I hope this helps!
    PS What version of Internet Explorer you have?
  • Software installed but when I wanted to run it know my version of obsolete components DLLS are not compatible with this version of windows

    Software installed but when I wanted to run it know my version of obsolete components DLLS are not compatible with this version of windows

    I installed programs:

    Software individual professor teaches Super Set

    http://www.Microsoft.com/Windows/compatibility/Windows-Vista/default.aspx

    Windows Vista Compatibility Center

    First thing to do is to check its Vista compatibility at the link above, and if not to see what patches/solutions are available from its manufacturer...

    http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-compatibility-mode/

    If this is not Vista compatible, read the info on the link above.
    It works for some programs, but not all.

    This applies to software programs, NOT hardware drivers.

    If it's Vista compatible > uninstall it > Re-download/save to your desktop > right click on setup.exe O run as admin.

    See you soon.

    Mick Murphy - Microsoft partner

  • The version of this file is not compatible with the version of windows you are runing problem.

    IM facing problem installing some software: the error message is below to:

    The version of this file is not compatible with the version of windows that you are running, check your computer's system information to see whether you need a x 86 version or x 64 of this program and then contact the software publisher

    while trying to change the compatibility to windows 7 option does not appear

    Windows 7 will not be included within the compatibility list, because you are already using Windows 7. Your only option is to contact the Publisher of software (the company that built the program) and get a version that works with your computer type (64 bit or 32 bit, whichever one you have).

  • When installing CD collection national geographic Gets the error, "the version of this file is not compatible with the version of Windows that you are using".

    Original title: the version of this file is not compatible with the version of Windows you are using. Check your computer system information to see if you need a X 86 (32-bit) or X 64 (64-bit) version of the program, and then contact the software publisher.

    I have a large CD collection published by National Geographic. The difficulty lies in the installation of the program that displays the pages. Setup of the program ends. ins.  These Photo CD were produced by mindscape. When you try to contact them, they are based in France, and it is impossible to get support for this product. Is it possible to get the installer on the CD to do its job to provide a way to turn the 'pages '?

    Hello malaglinskom,

    In addition to what Azam offered, you may try the following:

    If you are running Windows 7 Professional or Ultimate version, install Windows Virtual PC and Windows XP mode (http://www.microsoft.com/windows/virtual-pc/default.aspx) and run your software in Windows XP.

    If you run Windows 7 Home Premium, try VirtualBox (www.virtualbox.org) or VMware Player (www.vmware.com), or any other software virtualization part 3rd and install a separate copy of Windows XP (family or professional edition) for this purpose. You can find the virtualization software free that will run on Windows 7 Home Premium.

    Hope this information helps.

    Sincerely,

    Marilyn
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

Maybe you are looking for