Z240 SFF Workstation: Z240 SFF beep Code 3.3 (graphics)

Greetings,

We bought the Dells years but has recently begun to give HP a glance. The first unit I received just stopped working during testing of deployment and gives me 3 long beeps (red LED) with 3 short beeps (white LED). According to the manual, this translates, "the on-board controller exceeded waiting for BIOS return the initialization of graphics. I couldn't find the specific troubleshooting steps for this error I did what follows based on the tests that I did:

-Cleared CMOS

The system only would not start after that application of the BIOS settings using the Configuration BIOS HP utility so maybe something went wrong there. That said, I applied the settings with this tool several times before on the same system without problem, but thought it was worth a start. Here is my config file:

BIOSConfig 1.0
Legacy startup options
Disable
* Select
Legacy boot order
HDD:USB:1
CDROM:SATA:1
HDD:SATA:1
NETWORK: SHIPPED: 1
UEFI boot options
* Disable
Enable
Configure legacy support and secure start
* Legacy Support enable and Secure Boot Disable
Disable legacy support and Secure Boot Enable
Disable legacy support and Secure Boot Disable

-Exchanged cards (Nvidia Quado K420) video with a known good card. We bought two units to test if I had an identical system to Exchange.

-Shared memory.

-Reinstall any cables.

Any ideas on what I should try before you send it again?

Last update 08/08: another IT unit in our Organization has reported the same beep code with one of the Z240s they just bought. For them, the BIOS has refused to save all the settings and could not start later.

Last update 08/09:

Another machine died today. Same case, technicians were simply trying to configure the BIOS settings. Another detail is that these have been shipped with BIOS version 01.24. I recommend our technicians that they update to version 01.27 for now, but the notes do not mention a specific fix for what we see. I hope someone from HP can jump in here soon...

Product no.: L8T14AV

For all those who could fall on this thread... I managed to reproduce the problem by going to Configuration of Boot Secure and uncheck the box 'Key activate MS UEFI CA'. After talking with the help of HP, it was determined that we should not be in contact with this option at all. This option is intended for graphics cards configured for backup device from Microsoft.

In addition, there is a bug in the BIOS version 01.24 which prevents the Clear CMOS button to work correctly, so there is no recourse for a person who commits the mistake of setting the option above. HP will provide an update in revision 01.28 to stop people from shooting itself in the foot. It is recommended to update the systems at 01.27 for now.

Finally, we do not have an answer to what happened to systems that could not save changes to BIOS and subsequently on faileed to start. I will update this thread if it becomes something more than an anomaly.

Tags: HP Desktops

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