Cisco Support

Cannot add the conductor on the model of CMR TMSPE

We strive to set up video-conference planning. Conductor and vTS are already integrated. Conductor is also integrated through the trunk SIP CUCM, for both ad hoc and permanent meeting. We were able to add the conductor on TMS as a device and TMSPE CM

Driven call Licenses

Hello guys,. I have deployed a solution MRA and everything was working fine until yesterday, suddenly her we were able to establish calls (signs), but without audio thanks to the solution of the ARM.  So, I was checking the devices involved on this s

Not enough question resources MSDS-driver-TelepresenceServer

Hi all We have a solution with TMS (14.6.2), conductor (XC3.0.3) and GST (4.1 (2.33)). Since we went from the TMS to 14.6.2 (from 14.2.1), we get this error: tpsfail.PNG We get this error when we have another time and both get more than 12 participan

Range of Ports RTP endpoints TC changed after registering with CUCM

Hello community, We have SX80 endpoints running TC7.3.2 and registered at CUCM 11. By default the TC ports rank 2326-2487 UDP RTP endpoints. After registering with CUCM, the range of ports have been changed to 16384 to 32766. In my view, WHAT CUCM ch

Recording indicator does not

Hello CUCM 10.x Conductor XC 3.0.2 vTP: 4.1 (managed remotely) MCU: 5320 (managed remotely) CTS: v6.2 I used the MCU & vTP servers for appointment calls. Scenario: User - 1:MX700 (registered CUCM) User 2: 9971 IP-Phone (CUCM registered) User-3: EX90

Planning of the TMS/head of Orchestra/CUCM

Hi guys,. I'm usually confused as the scheduling how works between CUCM (CM) and Conductor (TC). Current configuration: CUCM: 10.5 Conductor: XC3.0.2 and I have lot of vTPS and MCU TMS: 14.6.2 Ad-hoc and Renedevous works between CUCM and conductor, b

How to adjust time settings manually on the endpoints of TC

Hello We have endpoints of TC TC7.3.2 running. We have NTP and already set to OFF. We want to set the time manually using the clock buit - in the codec. How can adjust the time manually. On the web interface, I see on the time settings to set the tim

How to stop the TCS "Record Black Screen" permanently?

Hello I have a TC7.3.4 SX80 recorded 10.5 CUCM and integrated AV system, conductor XC4.0 integrated with CUCM using SIP Trunk, telepresence server TS 4.2 (4.23) is used as bridge Chief of Orchestra and TCS 7.0 is integrated with CUCM using SIP Trunk.

TCS wrong password when adding from MSD

I have a problem when adding the TCS on the MSDS. MSD does not accept the password. I used the same admin for the CHT password when you access the web interface. TCS - tms.jpg Any clue? Thanks in advance.

SX10 - Expressway required version for ARM?

Hello world I can't find a document that tells me what version of Expressway (ARM), I need to support a SX10? Anyone know? Thank you very much

Cloud of CLEARPath LTRF/FEC and WebEX (CMR hybrid, but probably applies to full as well)

I noticed when my 8710 connects to the cloud of WebEX via SIP Clearpath LTRF/FEC was not supported. Did anyone else see this? Everyone knows if they are going to add it as a feature?

TMS must be upgraded before TMSXE?

Hi team, I don't know if I should post this question here, but I'm running MSD 14.4.0 and TMSXE 4.0 and want to update both. I want to upgrade the 14.6.2 TMS and the TMSXE to 4.1, can someone tell me what I should be upgraded first. I took a glance a

MCU SW update and Activation/feature key

Hello We plan to upgrade the 45XX MCU in our environment.  There is installed function key (1080 p), MCU activation, encryption, Web conferencing... etc.  I would like to know if all keys must be applied again after the upgrade or if it gets restored

VCS EW

Hi everyody. I tried to connect control VCS to EW of H.323 via the default port 6001 and got the message: reason = "time difference too large for authentication. SIP connection has been sucsessfuly. What can be? Thank you very much.

Jabber for Telepresence blocked on "connect to..." »

I had my computer company team check, fix my connection settings (I can ping the internal/SIP Server Server/external domain), but my connection always fails when you attempt to connect to the server.  Tried a different user account, but has the same

Purge of a MCU

If I serve a TMS MCU in intend to add it again later. How will this affect conferences scheduled in TMS using the MCU to connect endpoints of 3 or more?

Replace CE500 VCS Starter Pack and keep Movi.

Hello VCS STARTER PACK our users is getting old and we want to replace it. The customer uses a lot of Movi, but not with the TMS. If replace us CE500 of VCS STARTER PACK and keep Movi, TMS is required? Use Movi no TMS?

TC7 contact list import

Someone at - it something for bulk import/export of local contacts stored on one point endpoint TC7?  I found this link https://supportforums.cisco.com/discussion/11553236/cisco-e20-custom-pho... but it comes to connect as root, which is not availabl

Codec C90 Cisco with Mulitple camera

Hello I'm having a problem with the secondary camera is discovered on C90 codec (v7.0.2), two of the camera is connected and HDMI1, HDMI2. IAM get selfview main camera only. The two camera is connected in chains and able to control. Is there any conf

EX90 turn off camera

Hello world One of my clients wants to answer a call, only with audio without video and video enable, if it is possible on the effects of telepresence as EX90? He doesn´t want to use "private coverage" of the camera. I appreciate your comments.