Adobe Acrobat Pro DC: impossible to validate the serial number. [was: NEED of URGENT HELP]
I recently bought Adobe Acrobat Pro DC ( order number: 12152877759) for Mac. I followed the steps to download the program. When I got to the page of the serial number in the installation steps, a yellow massage appears at the top of the page with: «we are unable to validate the serial number of Adobe Acrobat.» PLS, contact Customer Service"before I get the serial number. When I entered the number sent by e-mail at the front desk, the same threshold of top massage of the page without any progress.
I have tried several times to uninstall all files related acrobat, reboot the system and download the program of link Download Pro or Standard versions of Acrobat DC, XI or X But same problem repeated itself. I also changed my Adobe account & used a new and still the same problem accrued. I have raised the issue of yesterday & had been connected with meenakshin83966505 throughout the day without any solution progress & it you end up with this massage (if you get the error message, you must Contact Customer Services.) Sign in using your Adobe ID and then select your product from the list. Then select chat option under "still need help? Contact us"). Since last night, so far I have had no response or connected with someone to help solve this problem.
I paid US $ 450 to buy this product and can not use it to unknown and no problem supported with it!
I need to get an answer, how to solve the problem and that the program works. or els I have to repay my payment. Fast action is much appreciated.
Thank you
Hi Rajshreeb,
They have already called & solved the problem online. It was really very useful.
Thank you very much for your positive support, I really appreciate it.
REDA
Tags: Acrobat
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