Because I upgraded my Mac OS Yosemite, the scanner on my MX920 no longer works. I just get a questio

Because I upgraded my Mac OS Yosemite, the scanner on my MX920 no longer works. I just get a question mark in my garden of Image. It was working fine before the upgrade.

Hi lalyc,

Reinstall the printer using the latest drivers on the Canon USA site should get the operational scanner.

Please click here to access the drivers and software page for the PIXMA MX922.  Once the initial download to your model page, follow these steps:

1. check that the operating system detected in the "OPERATING SYSTEM" drop is correct and if this isn't the case, please click on the drop down menu to select your operating system.

2. then please click the red arrow next to the "RECOMMENDED FOR YOU" section and click on the CUPS driver file. When you do, a red DOWNLOAD button will appear. Please click the box below the button DOWNLOAD, and then click DOWNLOAD to start the download. The time for the download process can vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded and installed the driver of CUPS on the site file, please install also all other elements of the section RECOMMENDED for YOU and the DRIVERS from the Web site.  To install the rest of the software which comes with the printer, please follow the steps above, except for step 2, you can click the red arrow next to the 'SOFTWARE' section instead of the RECOMMENDED section to locate and download the software.

Once all items have been downloaded, please double-click on each of the items on your Mac to install. If you plan to use the printer wireless, please make sure to install the Canon IJ Network Tool changed after installation of all other software; It should be the last item installed.  Once all items have been installed, please restart your Mac and try to scan.

I hope this helps!

It has not responded to your question or problem? Please call or write to us at one of the methods on the page contact us for further assistance.

Tags: Canon Printer

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