Cannot complete the installation of the update

When you try to run the Installer (update Adobe Reader) an error message is received: "impossible to create the value of the internal"HTML"property object is null or undefined."

Please help.

Hello hp64855529,

Please post on the Adobe forums.

Could you please let me know which version of Adobe Reader you are trying to install and on which version of OS.

Please uninstall it from your computer and then download the installer again (not an update) from the below mentioned link:

Adobe Acrobat Reader DC install for all versions

Alternatively, you can try using the installer also offline:

Reference: Adobe - Adobe Acrobat Reader DC Distribution

Let me know how it goes.

I hope this will help

Kind regards

Ana Maria

Tags: Acrobat

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