Captivate 5.5 - effects window is empty without feature, how do I get it back?

5.5 Captivate project.  When I choose any image in this project to add an effect, will display the window of the effect but it is completely empty.  No functionality on the screen at all.

Tried for a new project, same thing no effect?  Project underway, same thing.

I am new to Captivate development. Am I missing something basic?CaptivateEffectsNoShow.png

Hello and welcome to the forum

I guess you already tried to change workspaces, there is a workspace effects but doubt it will solve your problem?

Because you do not see what in the Panel, you can't even go to the effects folder. First try to clear the cache of the Captivate (preferences, General settings).

Even this will not help I think, but worth a try.

Next step is to close the Captivate and delete the Preferences file. This folder is located in your profile, and that depends on the OS. It is labeled Captivate 5.5. On my laptop Win7 it is in this way:

\Users\\Appdata\Local\Adobe

You can safely remove the whole folder of Captivate 5.5 it (attention: this is a system file, so you may need to change the settings for Explorer because normally it is hidden). You will lose all customizations.  When you restart Captivate will create a fresh folder with the default settings and there is good chance you retrieve your effects Panel.

Lilybiri

Tags: Adobe Captivate

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