Constant error - "Adobe Acrobat Reader DC has stopped working"

Recently, we purchased a new high-end Dell Precision Workstation from Dell and bought Adobe Acrobat Standard DC with him (Dell).

At the reception of the computer, whenever we try to open a PDF file, or do anything related to a PDF file, we will randomly get a dialog box of Windows indicating "Adobe Acrobat Reader DC has stopped working".

I've attached a screenshot of this error.

Adobe Acrobat Reader DC Has Stopped Working.JPG

PLEASE NOTE THAT THE ERROR INDICATES 'ACROBAT READER DC', BUT WE HAVE NOT INSTALLED CD PLAYER - ONLY ACROBAT STANDARD DC

Specifically, it can be almost ANY Acrobat associated action that triggers this error, including:

  • Opening Acrobat Standard DC
  • In Windows Explorer, when you browse a folder containing PDF files in it, and when clicked (to highlight) a PDF icon on screen
  • Doubleclicking on a PDF from Windows Explorer.
  • Saving as a PDF, or print a document to a PDF file.

I searched this error online widely and tried all the 'solutions' that I read. This is a COMMON problem, and it shows messages from the forum that Adobe does not have the problem, or is not a way to fix the problem.

I tried a recommendation - that happened to Adobe's Forum Moderator, to uninstall the program, then run

AdobeAcroCleaner_DC2015.zip, which apparently removes any vestige of the previous installation.

After uninstalling, cleaning, then with the software, then reinstalling the original version that we bought (which, according to the configuration of the sysinfo file is Version 15.6.30033.133277) - ORDER of the ERROR, AND IT has WORKED FINE for 3 DAYS. Prior to this relocation, it would crash with this error about 1 times per minute (sometimes more or less frequently), but constantly, so when we arrived 3 days not a mistake, I assumed that this problem has been corrected.

Then, on 18/08/15, the errors started. I checked the Windows Update since Adobe has updated the entire program and there is no option to "Uninstall" the update (apparently either Adobe which is off, or if they replace the entire program, you cannot uninstall the update). The Version on this 'update' code was 15.006.30060. I confirmed that the program had be reinstalled via Windows Update automatically, and the date of installation of program in Control Panel was in fact 18/08/15.

So, I repeated this process, uninstall the program, the race of vacuuming, reboot, connecting the Adobe ID account, then by reinstalling the ORIGINAL version, we bought Dell "Dell digital delivery" process - to reinstall our original version - which had already solved the problem for a couple of days.

THIS TIME, IMMEDIATELY AFTER you HAVE REINSTALLED, I TURN OFF ADOBE UPDATER, thinking that it would disable future updates.

Overnight, we came into work and saw that the program was no longer updated automatically once himself again, despite the fact that the update from Adobe was extinguished, it again, updated in any case!

Of course, since it was updated, the constant errors started again, just like before!


I could repeat this process continuously, but its a lot of your time for our IT Department to keep mounting, and the error reappears just apparently every time that Adobe did an update. And speaking of which, why can't NOT UNINSTALL a "Adobe Acrobat Standard DC update" when you uninstall other issues updates to Windows for example?

My PC is Windows 7 Service Pack 1. It is 64-bit.

At this point, our options are either to get the problem fixed, or discontinue use and uninstall the program - we really need because that person publishes our CAD designs out in PDF format for documents control.

This PC is a new precision workstations Dell - straight out of the box and is running Windows 7 64-bit with Service Pack 1

PLEASE HELP ME SOLVE THIS PROBLEM! I spent several hours EACH day for a week, try to solve it, but based on the number of complaints about what I found online it seems to be a problem purely of Adobe, and replacing "Refresh" the DIFFICULTY ISN'T THE PROBLEM if it's what it was intended to do.

Thank you

Dave

Hey Joe,

Thanks for the help. However, we have solved the problem. We have added very early in the directory that you are proposing, but it did not help.

One of the Tech Support guys Adobe we finally talked to suggested disabling the "Preview Pane" feature in Windows Explorer and it immediately solved the problem. Since then, we have had no problems.

This is only a workaround, however, as the preview pane was invented for a reason - to visually identify files based on the forecast of nail. We work with many, many files of CAD data, and this preview function allows to visually identify a file based on the image much faster than having to read the file name - which in our case is long and technical, CAD Solidworks file names.

Thus, we have so much need for Adobe to fix this feature so that Windows Explorer can display a preview of PDF files. Its a shame to have to put out in the world, just because of a problem with a single application (Adobe Acrobat DC!)

Thanks for your help!

Tags: Acrobat

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