Core service stopped without explanation or warning

We are on 5.4.2.228 - kernel running on a Windows 2008 64 bit server.

I logged on the server that is running the Basic Service this morning to find that the Basic Console would not upward.

I checked the services and the core service had ceased, several days ago...

The only explanation in the windows application event viewer was a .NET Framework unhandled exception that occurred one second before the core service stopped.

I opened a support ticket, but also hoped that someone in the community might be able to give advice on what we should do to make sure that we have warned when something like this happens.  We're not big enough to have a full time server administrator who knows all the tricks of the trade to monitor services that fail and create alerts.

I guess that's a little too expect AppAssure to have some kind of alert out when license servers stop get basic arrivals.

Hi Swbic,

The explanation above, I can assume that Dell-AppAssure core service crashed and no dump file of crash of the service that it is very difficult to determine what caused it.

As Dell-AppAssure main finished unexpectedly, he could not send any notification. The only way I see is to monitor the status of 'service' to the BONE. You can use scripts or software to monitor the status of the service and sent notification in case he is not in a State of "Running".

Thank you

Anton Kolomiiets.

Tags: Dell Tech

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