Document full of gray instead of actual Document view

I have a user who, after the last update to adobe acrobat now is experiancing a strange question.  Some PDF files that she tries to display are only displayed as just flat gray... as if somone scanned a gray sheet of paper and that's what it seeks to.  I tried to repair install them and uninstall and reinstall nothing doesn't.  If anyone has a lead on this issue, please let me know.

Nick

In preferences, select the entry "show large images".

Tags: Acrobat

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