Download of photos in bridgeCC?

I recently installed Photoshop and Bridge CC on my Mac under OS X 10.11.2.  I'm unable to download my camera image files or an iPhone in bridge.  I get a message "no device connected" even when both devices are connected.

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    Turn on iCloud photo library on the phone. (settings > photos & camera)

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    Hello

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    Original title: confused

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    Then copy and paste on your files.

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    Thank you.

    Try the download with the following link:

    * Click the stars KUDOS to say thanks

    * also click on the Solution button if your question is answered.

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    Hi cynthias57737769,

    Please uninstall the 14 items first - uninstall Adobe Premiere Elements or Photoshop Elements

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