E-mail ERROR account

I just launched my new website and when I add a specific to this site e-mail address, I receive the following message

'Error for that user account details can only be updated through the site where it was created first'

This email has been the old e-mail address of my client and now he loses all the messages!

ERROR.jpeg

ERROR-2.jpeg

If you coiuld please help me?

Hey guys, I found a way to fix many of these problems. Well, it worked for me. I hope it will work for others.

Problem #1: "of the error for this user account Details can only be updated through the site where it was created first."

Solution:

  1. Sign in to the administration console with the user name and password for the e-mail account that you are trying to install.
  2. Place the cursor on the name of the users towards the top right of the screen. "Eric Platt" in my case.
  3. Click on "my details".
  4. Change the "Default Site" drop down to the site that you use for e-mail.
  5. Click Save
  6. Try setting up the account to e-mail again

Problem #2: No activation e-mail / password setup email

Solution: After you create the account email to a current site administrator and you do not have (I never have) not received the email, it is said that he sent, follow these steps.

  1. Sign in to the administration console with the user name and password for the e-mail account that you are trying to install.
  2. Place the cursor on the name of the users towards the top right of the screen. "Eric Platt" in my case.
  3. Click on "my details (NOTE: you now have a link for"Web Mail"that works, but this isn't the point of this).
  4. Change the password (you can change it to what it was immediately if you want). This allows to synchronize the email with the password admin password.
  5. Now you can connect to the webmail (e-mail. YourSite.com) or window Outlook, Mac Mail, iPhone etc...

I hope this helps others avoid stress I've experienced!

Tags: Business Catalyst

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