Integrated webcam works only with Windows 8 Pro 64 Bit XPS 15 L502x

I have a Dell XPS 15 that I bought in June of 2012.  the machine came with Windows 7 Home Premium 64 Bit and I bought it shortly after the windows $ 15 8 upgrade promotion started.  I got my download of Windows 8 and visit the support site, I noticed that on the date on which Windows 8 was officially released Ell packed in liaison with the drivers for sound, video, chipset, networking devices and so forth but Windows 8 seems not to want to play nice with the built-in Webcam.  Try using the app Windows 8 camera, Skype or anything that has the ability to use the webcam product a "There is a problem with the camera" or preview of the webcam screen will remain black also.  Even if I know that Logitech and other vendors have webcams that are ready for Windows 8, but I don't want to spend money I don't have to.  I went on the site of Dell download software that allows you to download the software that came with your computer to the factory and when I try to download both versions of the Dell Webcam software or one will download despite it telling me that I have at least two download attempts that are available.  I'm starting to wonder if this model is no longer supported.

Hi gbcmedia2012,

Welcome to the community,

After the upgrade to Windows 8 its recommended to uninstall and reinstall Dell Webcam Central Application.

Check if Dell Webcam Central is still installed on your system (Control Panel, programs and features). If so, uninstall it, restart your system and then try to download and reinstall from my Dell Downloads (MDD)

If you are not able to redownload it from MDD, try this link below to download and reinstall:

www.dell.com/.../DriverDetails

Hope this helps,

Thank you

Tags: Dell Laptop

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