Must restart to print more than double

My computer running Windows 7 will print two times and then I have to restart my computer. The next task will scroll and appear in the print status box, but nothing will print. I have to restart. When the problem started first of all, it would only print once. Then I noticed that if I restarted the print spooler service, it would continue printing. So, I opened the C:\Windows\System32\spool\PRINTERS in safe mode and deleted all the files. I deleted and reinstalled the printer. Then I was able to print twice. Now, after I print the second time, a file named 0002.SPL appears in the C:\Windows\System32\spool\PRINTERS folder. Restart the print spooler service no longer works. Another strange thing is that there seems to be multiple copies of the printer on the system. They do not appear in the devices screen, but they appear in the list of printers in the application and when I right click on the printer in the devices screen. Even when I completely uninstall and reinstall the printer, copies are still there.

The printer is a Dell V313 printer.

ttianna,

In the latest batch of updates to Windows, Microsoft has installed Internet Explorer 11. IE11 caused printer problems.

Open Internet Explorer, click on help, then click about words of Internet Explorer. It should show the version here. If you IE11, then go to control panel, Windows Update, updates installed, look for Internet Explorer 11. Click Internet Explorer 11, uninstall.

Restart the computer when you are prompted. Then see if your printer works.

Rick

Tags: Dell Peripherals

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