Reg: Display ID Incident created in Siebel on OPA
Hi allI have a requirement where we capture a certain incident (say a person reports an incident) takeover.
Once the user submits the OPA interview where incidents details are captured, a web service call is made and these values are passed to Siebel and Incident is created in Siebel with an ID of corresponding Incident.
Now Siebel will go back this Incident ID to the OPA, but my concern here is how to display this in OPA?
Would appreciate input on this.
Kind regards
Shyam
user12397567 wrote:
Thank you all for your contributions.We do not use OPA connector for Siebel for this.
The interview takes place in the Web Center portal (OPA Web as prescribed is a Web Center structure).
Once the user clicks on send, process BEPL pushes data and creates an Incident in Siebel.
The Id of the corresponding Incident must appear on the OPA.OPA for Siebel connector help serve this purpose? should we be tried in this approach?
Thank you
Shyam
The OPA for Siebel connector is a piece of technology that integrates communication of data and mapping between OPA and Siebel, giving you the ability to run interviews seeded with Siebel data and record the interview in Siebel.
There is no reason you can't do the same thing through BPEL. You want probably to do as a result of the recording of Siebel's pass in return the value you want to display as the "caseID". This above-mentioned approach should work for you, in this case.
I guess that you implement the backup using an Apdator of custom data, save the data Apdator mode can return a string that is the registered cases caseID.
Incidentally, in OPA 10.4, we either have a Portlet Interview designed to work easily with Web Center, you might want to look at.
Tags: Oracle Applications
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