Reports on the unanswered calls

Is it possible to account for calls not answered by agents? We had a few questions to find out if calls are properly routed depending on skills. However, I think that there may be cases where calls are are unresponsive. A report of COD/CCA would be great. We use the CRMOD Group client, so if are thought to use CRMOD, we can do it, too.
Or if I can find it in the history of the Interaction, I'll take that too.

The Agent performance report shows by officer, offered the calls and Collect calls accepted. The difference between these two numbers is the total number of calls not accepted.

The f

Tags: Oracle

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