Try to install Adobe Acrobat 9 Pro after computer crash
Hello
Over the past years, we have lost a few computers in our office when they crashed (hard drive failure). Everything has been backed up, so we didn't lose all data. But I know that at least one of the computers was Adobe Acrobat 9 Pro is installed.
Now, we are trying to install the program on new computers, and we get the first of the error messages that we already installed the program on computers too, and to disable the program from some of the other computers. Old computers are long gone, and even if they were always there, we could not disable the software, since they crashed.
I didn't know I could contact Adobe on this issue, until I was told the week last by a friend: "just contact Adobe and see if they can give you product keys."
I of the CD case with serial number of product on it.
Anyway, is that Adobe can turn them off on their end, so that we can have the program installed again? If it is possible, and it disables all copies, it is fine. Even if I take the time to re - install on computers that have at present, it would be better than the situation that we are currently.
We currently have the program installed on 2 computers, and I think the copy that we bought a few years we will have to have running on computers of 4 or 5. Is it possible to check to see how much we are allowed to have the program installed on the computers?
I hope someone can answer this for me. I tried calling Adobe, but the phone tree said that they do not support Adobe Acrobat on the phone, and I had to go on a site... that do not exist... This is my last hope for assistance.
Thank you
Contact Adobe technical support via chat and ask them to reset the activations. You will need your serial number.
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )
Tags: Acrobat
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