Unable to save a video clip of project
First Pro CC2015.3
Windows 7
When I save stock preview video clips (filigranées) on my library through the library panel
inside first pro clip appears in the library panel but when
I right-click on the item and select 'Add to project' download
progress window is displayed with the status "pending". After about a minute
I get an error message saying: could not download due to "invalid user access token.
When I 'download on computer' directly from the site of adobe stock clip downloads successfully
and imports in the project, but does not appear in the library.
Can someone give me some guidance on what is causing this behavior?
Thanks for any help you can provide
Brian Hauf
[Personal information deleted by Mod]
Hi Brian,.
You have discovered a bug and my colleague was able to reproduce this problem. We apologize for the inconvenience. Fortunately, you have also discovered a workaround solution, but is not ideal. I will provide an update as soon as the problem is resolved. Thank you for that bring to our attention.
EBQ
Tags: Adobe Stock
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